Clinical Office Team Lead

United-Digestive; DeLand (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

United-Digestive in Florida is seeking a skilled Medical Assistant Team Lead to supervise clinical staff and ensure smooth patient care workflows in a gastroenterology practice. You will coordinate coverage, assist in training, monitor patient flow, and support physicians with in-office procedures and test coordination.

The ideal candidate has CMA or RMA certification, CPR, 2–3 years gastroenterology experience, and proven leadership.

Qualifications

• Must be a certified or Registered Medical Assistant, and CPR Certification is required.
• 2-3 years of specialty clinical experience, gastroenterology experience, leadership experience preferred.
• Computer literate and able to operate healthcare system and multiple Microsoft Office applications.

Responsibilities

• Coordinate coverage assignments for lunches and PTO; fills in for clinical office staff as needed.
• Oversees timely coordination of Direct Referrals as directed by the Office Manager.
• Oversees test tracking as directed by the Office Manager.
• Assists Office Manager with training, coaching and development of team members; including ongoing clinical staff proficiency testing.
• Monitor clinical equipment to ensure proper functioning and calibration.
• Oversee timely resolution of Greenway pending prescription refill requests.
• Assist the Office Manager in ordering medical supplies and educational materials.
• Monitor sample closet, discard outdated medications, keep current medication organized and check sample log.
• Monitors filing center to ensure all documents are handled in a timely manner.
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information.
• Participates in staff meetings as directed by the Office Manager.
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager.

Skills

Leadership

CPR Certification

Microsoft Office

Electronic Medical Records

Education

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)

Job description

GENERAL SUMMARY OF DUTIES: Responsible for assisting manager with all responsibilities and tasks delegated to the clinical staff. Ensures all positions in the clinical area are covered including clinical, clerical and organizational tasks revolving around patient care. Assumes the responsibility of making assignments resulting in resolution of patient requests which may include test results, prescription refills, and general healthcare questions under the direction of the office manager. Provides strong and consistent leadership to team members, including contributing to an environment oriented to trust, open communication, creative thinking and cohesive team effort.RESPONSIBILITIESDuties may include but are not limited to:Coordinate coverage assignments for lunches and PTO; fills in for clinical office staff as neededOversees timely coordination of Direct Referrals as directed by the Office ManagerOversees test tracking as directed by the Office ManagerAssists Office Manager with training, coaching and development of team members; including ongoing clinical staff proficiency testingAssists Office Manager in monitoring staff to prevent overtime while covering the clinical duties and tasksMonitor clinical equipment to ensure proper functioning and calibrationOversee timely resolution of Greenway pending prescription refill requestsAssist the Office Manager in ordering medical supplies and educational materialsMonitor sample closet, discard outdated medications, keep current medication organized and check sample logMonitors filing center to ensure all documents are handled in a timely mannerAssist with OSHA and Safety program requirements as directed by the Office ManagerMonitors schedule and organizes patient flow for physician office visits or in-office proceduresAccompanies patients to exam room; collects patient history and provides physical assessments as delegated by the physiciansSchedules and obtains results for lab or radiology procedures; interprets and accurately communicates results to physicians and patients as necessaryPerforms or assists physician with in-office procedures and specialty patients including Remicade, Hydrogen Breath Tests, Pill Cam Endoscopies, Flexible Sigmoidoscopies, and Hepatitis CManages patient charts to ensure clinical information is completed and filed appropriatelyHas knowledge of drug uses and dosage requirements; ensures sample medications are up to datePerforms upkeep for exam and specialty procedure room with regards to sterilization and infection control, supplies, and equipmentPerforms emergency life-saving procedures if necessaryAccurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or proceduresAnswers emails and voicemails and returns patient calls in a timely and efficient mannerCompletes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accountsAbides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient informationParticipates in staff meetings as directed by the Office ManagerParticipates in marketing activities as directed by the Office ManagerCross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office ManagerAny other duties and/or special projects as assignedREQUIRED EDUCATION, SKILLS AND EXPERIENCEMust be a certified or Registered Medical Assistant, and CPR Certification is required. 2-3 years of specialty clinical experience, gastroenterology experience, leadership experience preferred. Clinical Team Lead must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.ADDITIONAL SKILL AND EXPERIENCEClinical Team Lead must be able to:Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respectDisplays a professional outgoing warm and helpful attitudePossesses compassion for dealing with people who are ill and need helpPlan, prioritize, and complete multiple tasks as delegated by the Office ManagerWork under pressure; assess, respond, and communicate issues in a timely mannerCommunicate clearly with patients and coworkers through the telephone, email, and in-personInterpret and apply clinical and non-clinical policies and proceduresMedical and CPR Certification RequiredPHYSICAL/MENTAL/ENVIRONMENTAL DEMANDSRequires sitting and standing associated with a normal office environment; travel within the Metro area required