Clinical Office Manager - Physician Practice

Hackensack Meridian Health; Red Bank (NJ); On-site; USD 63,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health seeks a Clinical Office Manager to supervise department operations, including scheduling, registration, billing, and purchasing. You will lead clinical and clerical staff, coordinate with providers and administration, and ensure efficient office performance.

A strong background in management and communications is required, with a focus on patient satisfaction and process improvement.

Qualifications

• Supervisory experience required and strong communication skills.
• Leadership abilities and the ability to multitask in a busy environment.
• Organized, flexible, and computer-literate to handle office systems.

Responsibilities

• Oversees office operations, coordinating between hospital administration, providers, and staff.
• Drives department policies, procedures, and patient satisfaction initiatives with measurable outcomes.
• Manages billing practices, data entry accuracy, and end-of-day reconciliations.

Skills

Supervisory experience

Excellent communication

Leadership abilities

Multitasking

Organized

Flexible

Computer knowledge

Education

Associate degree in Business Management or related health field

Bachelor’s degree in Business Management or related health field

Job description

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Clinical Office Manager manages departmental operations, and business functions including, but not limited to, scheduling, registration, billing, collection, patient and team member satisfaction, and purchasing. Supervises clinical and clerical team members and serves as liaison between the department, providers, and administration. A day in the life of a Clinical Office Manager at Hackensack Meridian Health includes

• Office Management Acts as a liaison between the hospital administration, the providers, and the team members. Promotes team work and facilitates intra-office communication and problem solving. Ensures office has adequate inventory and monitors purchasing while remaining within budget parameters. Manages team members and leads by example to ensure patients and visitors are greeted and taken care of in the proper manner. Answers patients¿ questions and concerns, monitors flow of patients within the office, and ensures team members and patients are aware of delays.
• Operation Improvement Works with hospital administration to develop and implement goals and objectives. Recommends and implements departmental policies and procedures. Oversees all areas of office operation and acts as a resource to staff and physicians. Manages an active, ongoing process of improving patient satisfaction that is specific and measurable and provides regular progress reports to administration. Seeks out opportunities to improve efficiencies and reduce expenses.
• Billing/Financial Oversight Responsible for overseeing the billing practices within the office. Ensures key functions such as accurate data entry of demographic information, charge and payment posting, and end of day procedures are completed as needed. Keeps abreast of reimbursement procedures and insurance requirements and regulations. Runs billing reports regularly on appointment reconciliation reports and visit data. Maintains records of daily deposits, monitors physician performance and productivity, and provides necessary feedback to improve efficiencies. Prepares monthly reports on visits, new patient volumes, hospital volumes, surgical volumes, expense variances, OT Explanations, and revenue.
• People Management Manages and/or assists in the recruitment, development and supervision of team members. Creates and sustains an environment that fosters team member engagement. Establishes clear objectives tied to department and/or organizational strategic goals. Coaches, counsels and evaluates performance of direct reports.
• Financial Management Involved in the development and/or management of budget for assigned areas. Regularly monitors relevant key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations.
• Data Management and Analytics Track, analyze, and report on relevant data and metrics as needed and/or requested. Develop, recommend and/or implement actions or process improvements as appropriate.
• Other Duties as Assigned Complete all other assigned duties and projects in a timely fashion.

Education, Knowledge, Skills and Abilities Required

• 2 Year / Associate Degree- Business Management or related health field or equivalent practice management experience
• Supervisory experience required; Excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized, flexible; Computer knowledge

Education, Knowledge, Skills and Abilities Preferred

• 4 Year / Bachelors Degree - Business Management or related health field
• Knowledge of Epic preferred

Minimum rate of $69,534.40 Annually HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to Labor Market Data Compensation is benchmarked against market data to ensure competitiveness. Experience Years of relevant work experience. Education and Certifications Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills Demonstrated proficiency in relevant skills and competencies. Geographic Location Cost of living and market rates for the specific location. Internal Equity Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.