Clinical Office Assistant (COA) - Ambulatory Services Clinic

Aurora Health Care; Milwaukee (WI); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Aurora Health Care is seeking an administrative support professional to greet patients, manage appointments, and handle routine inquiries. The role involves coordinating calendars, entering information into the patient system, and supporting various clerical tasks in a fast-paced health care setting.

The ideal candidate will have strong Microsoft Office skills, good organizational abilities, and prior experience in scheduling and customer service.

Formación

• High School Diploma or equivalent required.
• Typically 1 year of scheduling, customer service, and administrative/clerical experience preferred.
• Proficient in Microsoft Office and data entry; strong organizational skills needed.

Responsabilidades

• Greet patients and visitors promptly and courteously; collect co-payments and handle routine inquiries.
• Schedule and manage calendars for appointments, meetings, and travel; coordinate related logistics.
• Enter patient information into computer systems and coordinate with physician offices as needed.
• Answer and screen calls, triage clinical questions, and resolve issues.
• Assemble and release patient records; work with Medical Records for notes or information requests.
• Generate, modify, and distribute basic reports as required.
• Handle mail, documents, and office equipment; maintain supplies.

Conocimientos

Multi-tasking

Microsoft Office

Organization

Communication

Office equipment operation

Educación

High School Diploma

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Access

Descripción del empleo

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Major Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• High School Graduate.

Experience Required

• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.

Knowledge, Skills & Abilities Required

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Physical Requirements And Working Conditions

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Must be able to occasionally lift items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.