Clinical Nurse Liaison

UnitedHealth Group; Tempe (AZ); On-site; USD 60,200 - 107,400; Full time

Benefits offered by this job

Mileage reimbursement

Paid time off

Medical benefits

Vision & dental

401(k) match

Job summary

UnitedHealth Group’s Optum Infusion Pharmacy seeks a Clinical Sales Liaison RN to educate hospitals, coordinate home infusion services, and train patients and caregivers. You will work with case managers, discharge planners, and referral sources to ensure a smooth plan of care managed by the patient’s physician.

The role requires an active RN license, 2+ years IV-related clinical experience, and strong communication skills.

Qualifications

• Current, unrestricted RN license in the state of practice.
• 2+ years of IV-related clinical experience.
• 2+ years of experience using laptops/tablets and multitasking.
• Proven effective communication and teaching skills with patients, family members and staff.
• Driver's license and reliable transportation for local travel.
• Ability to travel within local territory up to 80%; minimal overnight travel.

Responsibilities

• Provide clinical education and market services to hospital and referral sources.
• Assess and coordinate home infusion services with Case Managers and Discharge Planners.
• Train patients and caregivers on therapy, monitoring, and administration.
• Maintain and grow facility relationships and provide responsive service to accounts.
• Conduct in-services and coordinate with Regional Sales Director on presentations.
• Meet or exceed quarterly revenue and referral goals.

Skills

Effective communication

Teaching patients

IV therapy experience

Travel flexibility

Laptop/tablet use

Sales experience

Customer service

Education

RN license

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Sales Liaison, RN is responsible for patient education and sales in a hospital setting. This Clinical Sales Liaison, RN will work directly with case managers and discharge planners to process home infusion referrals within the hospital systems. This position requires sales training as directed by Regional Sales Director.

In This Role, You Will:

• Learn more about our Home Infusion Pharmacy: Optum Infusion Pharmacy
• Work Monday- Friday
• Travel within the Phoenix/West Valley area to Develop and maintain relationships with referral sources to support seamless coordination between hospital systems and pharmacy operations

Why You'll Love This Role

• Mileage reimbursement in alignment with IRS Standard mileage rates
• Generous Benefits include accruing paid time off (PTO)
• Medical benefits beginning the 1st of the month after your start date
• Vision, Dental, and Healthcare Insurance
• PTO accruing based on hours worked, 18 Days accrued
• 9 Paid Holidays (including a Floating Holiday)
• 401(k) match after 1 year

Primary Responsibilities:

• Provide clinical education and manage marketing services to hospital and physician referral sources to ensure awareness of Optum Specialty Pharmacy Infusion Services programs and services
• Assess and coordinate, in partnership with Case Managers and Discharge Planners, home infusion services to assist with determining the plan of care administered by Optum Specialty Pharmacy Infusion Services under the direction of the patient's physician
• Provide patient and caregiver training on therapy, monitoring, and side effects; demonstrate procedure for administering therapy in the home, with a return demonstration from the patient/caregiver
• Maintain and grow facility customer relationships and provide responsive customer service with assigned accounts; evaluate current and future clinical and service needs for existing and new accounts
• Conduct in-services and continuing education programs for referral sources and/or their support staff; partner with Regional Sales Director on presentations to current and potential accounts
• Meet or Exceed quarterly revenue and referral goals

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unrestricted RN license in the state of practice
• 2+ years of IV related clinical experience
• 2+ years of experience working with laptops and/or tablets - including the ability to type and talk at the same time and toggle between multiple applications
• Proven effective communication and teaching skills with patients, family members, and other staff members
• Driver's license and access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
• Ability to travel within local assigned territory up to 80%; minimal overnight travel to occur

Preferred Qualifications:

• 2+ years of home healthcare experience
• 1+ years of hospital liaison experience
• 1+ years of sales and customer service experience
• Knowledge of the Infusion Nursing standards (INS) and nursing process
• Proven ability to work autonomously, managing own workload and seeking out opportunities to expand service opportunities

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The salary for this role will range from $60,200 - $107,400 annually based on full-time employment.

We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.