Clinical Navigator - PRN Days | Dayton Specialty

PAM Health Specialty Hospital of Dayton; Miamisburg (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

PAM Health Specialty and Rehabilitation Hospital of Covington is seeking a Clinical Navigator to be the face of our hospital, meeting patients at difficult times and guiding them through the referral and admission process.

You will collaborate with the admissions team, nursing staff, and external partners to facilitate referrals, complete patient assessments, and support quality improvement initiatives focused on customer service and satisfaction.

Qualifications

• Degree in a health-related field from an accredited college or university.
• Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
• Prior marketing and/or rehabilitation/LTACH experience preferred.
• Minimum of two years’ experience in the designated field of license.

Responsibilities

• Cultivates referral relationships, manages assigned territory, and completes patient assessments.
• Makes sales contacts as well as analysis of referral and admission data from assigned territory.
• Collaborates with the Admissions Manager, admission staff, nursing, and other internal/external staff to facilitate referral conversions.
• Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, referral/admission process, and patient/referral source satisfaction.
• Develops and maintains relationships with stakeholders including prospective patients, family members, physicians, ICU/floor nurses, discharge planners, case managers and payer representatives.

Skills

Referral development

Territory management

Customer service

Education

Health-related degree

Current licensure in nursing/therapy fields

Marketing and/or rehabilitation/LTACH experience (preferred)

Two years’ experience in designated field

Job description

Overview

Are you passionate about your career?Results driven? Love helping people? Then we want to speak with you!It’snosecret that here at PAM Health, our results areseenevery dayin the patients we help. Onceyou enter our facility,you arePAMily,andwe take care of ourPAMily. As a ClinicalNavigator,you arethe face of our hospital.Youwillmeet people at theirworstof times, andby sharing our success and the potentialsuccess they can reach during their rehabstay with us, they will know they have the potential and support needed toassist them in achieving their goals!

Responsibilities

This position works under the direction of the Director of Business Development. Cultivates referral relationships, manages assigned territory, and completes patient assessments. Makes sales contacts as well as analysis of referral and admission data from assigned territory. Works collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion. Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction. Develops and maintains excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.

Qualifications

• Education and Training: Degree in a health-related field from an accredited college or university preferred. Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required. Prior marketing and/or rehabilitation/LTACH experience preferred.
• Experience: Must have a minimum of two years’ experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.

About PAM Health

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.PAMHealth.com for a comprehensive look at how we're able to positively impact our local communities.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.