Clinical Manager, Co-Responder Programs

Claratel Behavioral Health; Decatur, Northern (GA, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Claratel Behavioral Health in Georgia operates the Co-Responders Program in partnership with the local Police Department to deliver crisis intervention and linkage to resources for individuals in behavioral health crisis.

As Program Manager, you will oversee daily operations, supervise clinicians and case managers, coordinate with law enforcement and community partners, conduct on-site assessments, and ensure evidence-based, trauma-informed care across field responses and follow-up services.

Qualifications

• Current Georgia LPC or LCSW license.
• 3+ years of mental health/substance use experience in assessment, crisis intervention, and stabilization.
• 1+ year of supervisory experience.
• Knowledgeable about withdrawal signs and acute psychosis.
• Basic computer skills; CPI training; CPR currently valid.

Responsibilities

• Plan and manage daily program operations and reports.
• Lead weekly check-ins and monthly team meetings.
• Supervise co-responder staff in field crises.
• Coordinate with police, 911, DRCC and partners for coordinated care.
• Provide screening, clinical assessment, crisis intervention, and disposition with families.

Skills

Crisis intervention

Clinical assessment

De-escalation

Staff supervision

Liaison with law enforcement

Education

Georgia LPC or LCSW license

Tools

CPI training

CPR

Job description

JOB SUMMARY

The Co-Responders Program is a collaborative service of the Claratel Behavioral Health and the local Police Department to respond to individuals experiencing a behavioral health crisis (mental health and/or substance use issues). The goals of the program are to provide crisis intervention services in the community, link individuals in crisis to community resources, reduce hospitalizations, and reduce arrests/incarceration for individuals in need of treatment. The Co-responders Program Manager provides oversight and manages the daily operations of the Claratel Co-responders program. The Program Manager reports directly to the Clinical Director of Community Based Services and collaborates with other program managers within the community-based services department. The Program Manager supervises staff, fostering partnerships between agencies, and ensuring the program's success in de-escalating situations, connecting individuals to resources, and coordinating crisis intervention services. The Program Manager partners with community resources and law enforcement agencies to conduct homeless outreach and community engagement. The Program Manager provides on-site clinical assessment, crisis intervention, education and support, and coordinates follow up services and connects individuals and families to resources. The Co-responder program manages evaluates individual’s safety risk to self or others, determines if involuntary admission is needed and completes 1013 or 2013 as appropriate.

DUTIES AND RESPONSIBILITIES

• Plans, organizes, and manages the day-to-day operations of the program. Completes and submits all programmatic reports


• Conducts weekly check-ins and monthly team meetings with staff


• Supervises and provides guidance to co-responder staff (clinician, case mangers) who are responding to crisis in the field


• Act as a primary liaison between law enforcement, behavioral health department, 911 dispatch, DRCC, and other community providers to ensure coordinated care


• Builds and maintains professional collaborative working relationships with partners and stakeholders


• Provides screening, clinical assessment, mental status evaluation, therapeutic intervention, clinical education and disposition with individuals and their families in the community in response to a behavioral health crisis call.


• Evaluates individual’s safety risk to self or others and initiates 1013 or 2013 as appropriate.


• Provides therapeutic de-escalation as needed.


• Ability to work autonomously and make sound decisions based on standards of care/practice.


• Ability to think quickly and effectively to address an emergency and follow through with appropriate interventions.


• Assists in coordination with a receiving facility when it is determined that the individual needs crisis stabilization.


• Make follow-up wellness calls and visits with clients in the community.


• Completes electronic documentation for each call and follow-up visit.


• Communicate effectively with clients who are high acuity or under the influence.


• Always exhibits clear and professional communication with individuals, families/significant others, staff, and public safety officers.


• Participate in rotating on-call schedule to provide telephonic support to officers in the field.


• Perform duties from a recovery oriented, client centered, and trauma informed perspective

Minimum Qualifications

• Current license as a Licensed Professional Counselor or Licensed Clinical Social Worker (LPC, LCSW) in the state of Georgia


• At least 3 years of mental health / substance use disorder experience in assessment, crisis intervention and stabilization.


• At least 1 year of supervisory experience


• Knowledgeable about signs and symptoms of withdrawal and acute psychosis.


• Must possess basic computer and typing skills. Must be trained in CPI and have current CPR.

Preferred Qualifications

• Psychiatric hospital, crisis stabilization unit, ACT team or co-responder experience.


• 3+ years of supervisory experience in mental health field

NEEDED ATTRIBUTES

• Excellent interpersonal, problem solving and critical thinking abilities.


• Must be clinically focused while ensuring best practices.


• Must be able to remain calm in emergency situations and respond appropriately.


• Always maintain confidentiality.


• Professional and effective communication with Police Officer, staff, clients, clients’ families/significant others and the public.

WORKING CONDITIONS

• Works primarily in the community along with law enforcement.


• Rides in police vehicle with CIT trained police officer and responds to crisis calls.


• Must wear Agency Branded shirt and fitted bullet proof vest (where applicable) while riding in police vehicle and while in the community (where applicable).


• Potential exposure to highly stressed and emotional situations.


• Moderate walking, standing, and climbing stairs.


• Must be trained in MindSet Safety Management and have current CPR.

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. This employer participates in E-Verify.