Clinical Manager - CIED Monitoring (1137)

US Heart and Vascular; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a full-time Remote Manager to oversee a centralized team of Cardiac Device Specialists responsible for remote monitoring of cardiac implanted electrical devices (CIEDs). The role requires knowledge of electrophysiology, experience managing teams, and the ability to communicate effectively with clinical care teams. This fully remote position offers a competitive salary and benefits.

Qualifications

• Associate degree in a medical field plus at least one year of CIED remote monitoring experience.
• Certification in relevant fields preferred within one year of hire.

Responsibilities

• Supervise Cardiac Device Specialists.
• Ensure accurate review of device transmissions.
• Coordinate onboarding and training for team members.
• Manage workflow and transmission volumes.
• Run reports and reconcile various logs.
• Lead team huddles and clinical meetings.

Skills

Knowledge of electrophysiology

Excellent communication skills

Organizational skills

Proficiency with Microsoft Office Suite

Interpersonal skills

Education

Associate degree in a medical field

Experience in CIED monitoring

Tools

Medtronic device programmer

Boston Scientific device programmer

Abbot device programmer

St. Jude Medical device programmer

Job description

Job Location: Remote, TX - Fort Worth, TX; Remote Type: Fully Remote; Position Type: Full Time; Education Level: High School Diploma/GED; Travel Percentage: Up to 10%; Job Shift: Day; Job Category: Other Positions.

Remote Manager – Cardiac Implanted Electrical Device (CIED) Monitoring

The organization seeks a full-time Remote Manager to join the team and oversee a centralized group of Cardiac Device Specialists responsible for remote monitoring of CIEDs across the platform. The supervisor will utilize electrophysiology knowledge to support device analysis, report generation, and communication with clinical care teams. This role is a leadership position for daily operations and a clinical expert for CIED monitoring.

Position Summary

The Manager will help launch and oversee a centralized team of Cardiac Device Specialists responsible for remote monitoring of CIEDs across our platform. The supervisor will utilize knowledge of electrophysiology to support device analysis, report generation, and communication with clinical care teams across the platform. This role serves as a leadership role for daily operations and clinical expert for CIED monitoring.

Responsibilities & Duties

Under the direct supervision of the operations director and in collaboration with physicians, the manager is responsible for:

• Supervising Cardiac Device Specialists inclusive of:
• Clinical supervision and oversight of Cardiac Device Specialists
• Ensure accurate and timely review of device transmissions
• Coordinate onboarding, training, and ongoing education for new and existing team members
• Provide feedback and coaching to ensure clinical excellence and protocol adherence
• Manage daily workflow and transmission volumes
• Run reports and reconcile various reports inclusive of error logs, interface logs, and billing reports
• Lead team huddles and meetings related to clinical aspects of CIED monitoring

Providing CIED Monitoring Services

• Priority triage of transmission alerts
• Process all inbound transmissions and create docket reports in Murj clinical application
• Manage transmission schedules
• Collaborate with market operations and physicians to manage lost to follow-up patients
• Interpret transmissions and Murj docket reports based on findings
• Cross-reference device websites with Murj to ensure 100% transmission conversion rate
• Contact patients as needed
• Integrate knowledge from physiology, pathophysiology, and cardiac device function to perform competent evaluations and analysis via remote monitoring
• Recognize abnormal functions of pacemakers, defibrillators, ILRs and CRT devices and recommend strategies to address issues
• Communicate with clinical team and providers regarding CIED function and diagnostic data through accurate, professional, and standardized documentation

Education Requirements

• Associate degree in a medical field plus at least one year of experience in CIED remote monitoring or in-person evaluations, or two years of experience in CIED monitoring (remote or in-person) without a formal degree

Licenses, Certifications, Registrations

• International Board of Heart Rhythm Examiners (IBHRE) certification including CCDS, CDRMS, or CEPS is preferred
• Certification will be required within one year of hire

Knowledge, Skills, and Abilities

• Efficient knowledge and usage of various device programmers such as Medtronic, Boston Scientific, Abbot, and St. Jude Medical
• Excellent communication and organizational skills
• Proficiency with Microsoft Office Suite – Outlook, Teams, Word, Excel, Power Point
• Ability to function independently within the limits of the position
• Ability to function in a team environment
• Interpersonal skills to be approachable and understandable to patients, families, and care team members
• Current BLS for Healthcare Providers certification