Clinical Liaison (RN)

Crossbridge Hospice; Grand Rapids (MI); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Bonus Incentive Plan

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) Retirement Plan

Tuition reimbursement

Licensing renewal reimbursement

Paid time off

Paid holidays

Floating holidays

Mileage reimbursement

Job summary

Crossbridge Hospice is seeking a full-time Sales Clinical Liaison (RN) in Grand Rapids, MI. The role guides patients through referral and admission, educating families about hospice services and coordinating with clinical teams to ensure appropriate care levels.

The candidate will build relationships with referral sources, provide compassionate support, and manage timely follow-ups and documentation to drive sustained community care.

Qualifications

• RN license in the state of practice is required.
• Associate’s degree in nursing (ADN) or BSN.
• Two years of clinical nursing experience, including case management in a clinical setting.

Responsibilities

• Grow referrals and represent the organization in the community.
• Educate patients and families about hospice services and enrollment.
• Coordinate referrals and ensure smooth admission processes with clinical teams.
• Maintain timely follow-ups and documentation with referral sources.

Skills

Verbal communication

Written communication

Relationship building

Active listening

Healthcare terminology

EHR familiarity

Microsoft Office

Team collaboration

Education

ADN or BSN

Tools

Microsoft Office

EHR systems

Job description

Full Time Patient Facing Grand Rapids, MI, US

Salary Range: $100,000.00 To $110,000.00 Annually

At Crossbridge Hospice, we believe a role is truly fulfilling when it aligns with your personal values, reflects your interests, leverages your strengths, and supports your professional growth. Our mission—people caring for people—guides everything we do. We are committed to cultivating a workplace where individuals feel empowered to thrive, both personally and professionally.

By thoughtfully matching people with roles that resonate with their purpose and aspirations, we foster a culture rooted in authenticity, innovation, and shared growth. When individuals bring their whole selves to work, remarkable things happen—for our teams, our patients and their families, and the communities we serve.

Our Mission

To provide compassionate, patient-centered hospice care that honors the dignity of every individual; people caring for people.

Culture & Values

Our people are the heartbeat of our mission. At Crossbridge Hospice, we recognize your unique talents, nurture your growth, and celebrate your compassion. Together, we’re building a community that leads with integrity and serves with heart.

• Clinician-led teams built on compassion and respect
• A supportive environment where every voice matters
• Commitment to dignity for patients, families, and staff
• Integrity and empathy at the core of all we do

Why You’ll Love Working With Us:

• Competitive compensation + Bonus Incentive Plan
• Health, Dental, Vision, Disability & Life Insurance
• 401(k) Retirement Plan
• Tuition Reimbursement
• Professional Licensing & Certification Renewal Reimbursement
• Paid Time Off + Paid Holidays + Floating Holidays
• Mileage Reimbursement
• Mission-driven leadership that values your voice and expertise
• Opportunities to grow
• Do meaningful work that impacts patients and families every day

How you will contribute:

The Sales Clinical Liaison acts as a patient advocate throughout the referral and admission process, ensuring patients are guided to the most appropriate level of care. This role requires a Registered Nurse (RN) or an individual with an advanced clinical degree.

How you will make an impact:

Business Development & Outreach: Proactively grow the organization by identifying new opportunities, building strong referral relationships, and representing the company in the community.

Patient & Family Engagement: Act as a trusted, compassionate resource, educating patients and families about hospice services and guiding them through enrollment.

Communication & Coordination: Strengthen partnerships with healthcare providers, ensure smooth communication between referral sources and clinical teams, and manage timely follow-ups and documentation.

Market Leadership: Drive awareness and growth by educating stakeholders, analyzing referral trends, staying informed on market dynamics, and positioning the organization as a trusted leader in the community.

The Experience and Skills You’ll Bring

• Strong verbal and written communication skills with ability to engage clinical and non-clinical audiences
• Effective relationship-building skills with referral sources, patients, and interdisciplinary teams
• Customer service–oriented with strong active listening and professionalism
• Ability to educate and influence using a consultative, clinically informed approach
• Working knowledge of medical terminology, healthcare delivery systems, and referral processes
• Familiarity with electronic health records (EHR); hospice and palliative care knowledge preferred
• Strong organizational and time management skills with ability to manage multiple priorities
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Demonstrates initiative, adaptability, and ability to work collaboratively in a team environment
• Associate’s degree in nursing (ADN) or Bachelor of Science in Nursing (BSN)
• Active, unrestricted Registered Nurse (RN) license in the state of practice.

Preferred Knowledge, Skills and Experience:

• Knowledge of healthcare referral processes and case management
• Experience with hospice care and understanding of prognostic indicators
• Two (2) years of clinical nursing experience, including case management in a clinical setting