Clinical Liaison

Kindred; Melbourne (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Kindred Hospital Melbourne and ARU seeks an energetic sales and referral specialist to drive admissions and grow our referral network across the territory. You will lead educational outreach, establish relationships with referral sources, and manage the patient admissions process with professionalism.

The role requires daily travel to assigned accounts, collaboration with physicians and families, and a commitment to representing Kindred Hospitals with integrity and accuracy in all communications.

Qualifications

• Must read, write and speak fluent English.
• Associate’s Degree in marketing, communications, healthcare administration, nursing, or related field is preferred.
• Equivalent combination of education and experience in healthcare sales may be considered.

Responsibilities

• Generate leads and expand referral sources through existing and new accounts and educational presentations.
• Meet monthly goals for assigned hospitals and expand the referral network.
• Manage the admissions process as an ambassador for patients who meet criteria.
• Educate patients and families on the benefits of Kindred Hospitals.
• Travel daily to accounts and maintain professional relationships with referral sources.

Skills

Fluent English

Education

Associate’s Degree (Preferred)

Bachelor’s Degree (Preferred)

Equivalent experience in healthcare sales

Job description

Description

Kindred Hospital Melbourne and Acute Rehabilitation Unit (ARU) is 58-bed hospital offering the same in depth care you would receive in a traditional hospital, but for an extended recovery period. With 47 long-term acute care (LTAC) hospital beds, we partner with your physician and offer 24-hour clinical care seven days a week so you can start your journey to wellness. Similarly, our 11-bed ARU is designed for people who have experienced the debilitating effects of an acute injury, impairment or illness. Located off of NASA Boulevard on the outskirts of downtown Melbourne, we are less than two miles from the shores of the Indian River and plenty of shops and restaurants.

Job Summary

Conducts patient assessments to identify appropriate patients for potential admission into the system. Daily follow up with patients and their decision-makers in their account(s) for consistent clinical reassessment. Responsible for managing the referrals and admissions that are generated through their assigned hospitals and territories. Represents ScionHealth and their assigned hospital with professionalism and maintains positive relationships with the accounts within their territory. Designs and manages the marketing strategies for their assigned accounts. Identifies and contacts new and potential referral sources to grow their respective territory. Conducts in-person educational meetings and conversations with referral sources, utilizing educational materials to present our specialty hospitals to referral sources. Acts as liaison by coordinating transmission of clinical and benefit information between patients, decision-makers, referral sources and the ScionHealth Specialty Hospitals they serve. Performs 80% or more of work outside the home, with expectation of being onsite at their respective accounts daily.

Essential Functions

• Uses prospecting methods to generate leads including initiating personal/business contacts, sourcing expansion opportunities through existing and new accounts and educational presentations.
• Meets the monthly goals for their assigned hospitals Expands the number of referral sources in their assigned territories.
• Maintains current referral sources through relationship development.
• Manages the admissions process as an ambassador for patients who meet the criteria eligibility.
• Operates within budgeted parameters by carefully planning travel and monitoring expenses Conduct assessments in accordance with company standards.
• Manage the referrals and admission process for their referred patients.
• Work closely with patients and their family members to educate them on the benefits of ScionHealth Hospitals.
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• Completes clinical assessments on potential patients completing assessments to meet with standards of the Division Meets with patients and families to explain hospital’s care and services.
• Establishes strong and successful relationships with referral sources throughout their territory.
• Successfully manages the Referral, Assessment and Admission Process.
• Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
• Completes annual health, safety, and education requirements.
• Maintains professional growth and development.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide care to the patient population served.
• Reports to work on time as scheduled adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Maintains current licensure/certification for position, if applicable.
• Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.

Knowledge/Skills/Abilities/Expectations

• Approximate percent of time required to travel: Daily
• Must read, write and speak fluent English
• Must have good and regular attendance
• Performs other related duties as assigned

Education

• Associate’s Degree degree in marketing, communication, healthcare administration, nursing, or other related field (Preferred) Or
• Bachelor’s Degree degree in marketing, communication, healthcare administration, nursing, or other related field (Preferred) Or
• Equivalent Combination of Education and Experience in the form of extensive healthcare sales work in lieu of formal degree (May be Considered)

Licenses/Certifications

• DL NUMBER - Driver License, Valid and in State Upon Hire (Required) And
• RN - Registered Nurse - State Licensure and/or Compact State Licensure or LPN/LVN in the state of practice Upon Hire (Preferred) Or
• RESP THER - Respiratory Therapist, Grad Upon Hire (Preferred)

Experience

• 2+ years former healthcare sales experience and/or clinical healthcare experience (Preferred) And
• Prior Experience that includes formal sales training (Preferred) And
• Prior Experience that demonstrates understanding of Medicare, Medicaid, and other payers as related to LTACH benefits (Required) And
• Prior Experience that demonstrates competence in strategic business planning and design of marketing initiatives (Required)