Clinical Liaison

kindred; Havertown (Delaware County); On-site; USD 65,000 - 85,000; Full time

Job summary

Kindred Hospital Philadelphia seeks an admissions-focused professional to assess patients for potential admission, coordinate with referral sources, and manage pre-admission information with clinical teams.

The role emphasizes strong customer service, data handling, and collaboration with admissions, marketing and operations, with two years of clinical care experience preferred.

Qualifications

• Two years clinical patient care experience preferred.
• Knowledge of Medicare/Medicaid payers related to LTACH benefits.
• Must read, write and speak fluent English.

Responsibilities

• Conduct patient assessments per company standards.
• Educate patients and families on benefits of Kindred Hospital.
• Assist in hospital tours for families and referral sources.
• Coordinate pre-admission and physician communications; gather required medical records.

Skills

Clinical data collection

Customer service

MS Office

Presentation skills

Clinical assessments

Resilience under pressure

Healthcare marketing

Teamwork

English fluency

Attendance

Adaptability

Education

Associate degree

Bachelor’s degree

Healthcare related degree

Job description

Kindred Hospital Philadelphia is a 52-bed long-term acute care hospital offering the same in depth care you would receive in a traditional hospital, but for an extended recovery period. We partner with your physician and offer 24-hour clinical care seven days a week so you can start your journey to wellness. We are located within a neighborhood close to Lawncrest recreational center and park.

Job Summary

Conducts patient assessments in accordance with company standards for appropriate patients for potential admission into the system. Maintains positive relationships with referral sources, sales teams, admission, managed care, clinical and operational teams. Coordinates transmission of clinical and benefits information of patients for possible admission into our ScionHealth Specialty Hospitals. Collects, organizes, evaluates, and communicates pertinent clinical information with effective verbal and written skills. Strong customer service skills and commitment to service excellence. Possesses strong attention to detail and commitment to following all processes set forth. Operates with a sense of urgency to produce quick results. Maintains all patient information in a manner that ensures confidentiality and meets all regulatory requirements.

Essential Functions

• Conduct patient assessment in accordance with company standards.
• Work closely with patients and their family members to educate them on the benefits of Kindred Hospital.
• Assist in conducting tours of the hospital with families and referral sources as needed
• Facilitates the timely admission of patients from the referral sources: Identifies medical record information needed from referring facility; Completes the Pre-Admission Clinical Evaluation (PACE) form to assist in evaluating appropriateness of admission; Facilitates and coordinates physician-to-physician communication as necessary; Identifies specific patient needs for equipment, supplies and consult services
• Meets with management staff, participates in marketing meetings and serves on various
• Internal committees as assigned.
• Maintains a state-of-the-art knowledge of areas of responsibility and develops and follows a program of continuing education.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• Maintains all information in a manner that ensures confidentiality and meets all regulatory requirements.

Knowledge/Skills/Abilities/Expectations

• Ability to collect, organize, evaluate and communicate pertinent clinical information with effective verbal and written skills.
• Strong customer service skills and commitment to service excellence.
• Computer skills that include Microsoft Office, Word, Excel and Outlook and PowerPoint.
• Excellent presentation and communication skills.
• Clinical Background with ability to conduct Patient Assessments.
• Ability to work under stress and to respond quickly in crisis situations.
• Knowledge of healthcare marketing and plan development.
• Ability to work cooperatively as a member of a team.
• Approximate percent of time required to travel: 3 to 5 hours
• Must read, write and speak fluent English
• Must have good and regular attendance
• Performs other related duties as assigned

Education

• Associate or Bachelor’s degree
• Degree in healthcare related field preferred

Licenses/Certifications

• Healthcare professional licensure preferred.
• Registered Nurse, Licensed Practical Nurse, Respiratory Therapist, Physical Therapist, Occupational Therapist, or Social Work license

Experience

• Two (2) years clinical patient care/treatment experience in healthcare field preferred
• Demonstrated understanding of Medicare, Medicaid, and other payers as related to LTACH benefits