Clinical Liaison
Behavioral Health Group - BHG
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Benefits offered by this job
Job summary
Behavioral Health Group - BHG in Colorado is seeking a Clinical Liaison to coordinate patient placement for MAT and SUD services. You will gather preadmission information and communicate with healthcare teams to ensure smooth transitions to BHG.
The ideal candidate is a licensed counselor (LPC/LCSW/LMFT) with strong documentation, communication, and travel abilities, and a professional demeanor aligned with BHG policies and patient care standards.
Qualifications
- Must have one of the following counselor licensures that are required in the state of Colorado to support complete patient education and admission assessment into BHG services
Responsibilities
- Interacts with outside agency personnel to conduct assessments for care and referrals to BHG
- Basic assessment of patients
- Completing clinical documentation including admission paperwork
- Maintains information on BHG patients that have been hospitalized and communicates updates to the clinical team
- Maintains relationships with referral sources and acts as liaison between outside agencies and BHG
- Communicates with patient, family and health care team regarding services, supplies and discharge coordination
- Reviews patients medical records to obtain insurance payor information and relays to the BHG team for verification
Skills
Education
Tools
Job description
- Provides excellent Customer service
- Self-starter
The Clinical Liaison is responsible for assuring coordination and proper placement of patients with BHG services for MAT and/or SUD services by gathering preadmission information, to assist in communication of information about the patient to all disciplines and oversee the patients transition to BHG services. The Clinical Liaison is an experienced clinician who educates the patients, their families and the facility staff about the services and programs provided by BHG.
The key responsibilities of the Clinical Liaison include but not limited to:
- Interacts with outside agency personnel on a regular basis to conduct assessments of patients selected by the agency for care and who have been referred to BHG for our SUD services
- Basic assessment of patients
- BHG programs and admission requirements for services
- Completing clinical documentation including admission paperwork
- Other targeted services as directed
- Effectively Communicates timely with the discharge planner/hospital social worker to coordinate needed BHG services for patients that have been referred to BHG
- Maintains information on BHG patients that have been hospitalized and communicates back to the BHG clinical team with updates
- Maintains relationships with referral sources and serves/acts as a liaison between outside agencies and BHG.
- Is knowledgeable of contracts and payor requirements for covering services
- Effectively communicates with BHG clinic staff, medical team, patients and families
- Communicates with the patient, family and health care team regarding appropriate services, supplies and discharge coordination
- Reviews patients medical record per hospital instructions and allowance, to obtain primary and secondary insurance payor information and relays this to the BHG team for insurance verification
- Notifies Clinical team of discharge in a timely manner
- Facilitates the coordination and instructions to the patient/and family prior to discharge
- Effectively communicates with the Regional Outreach Manager and Regional Director regarding opportunities and challenges that will contribute to the growth of the program and patients being discharged from the hospital or transferred via the ED to BHG.
- Maintains confidentiality of patient and proprietary information. Observe legal and ethical guidelines for safeguarding the confidentiality of patient and BHG information. Meets with the ROM and RD routinely to review progress with the accounts
- Maintains a professional image
- Dresses in attire that conveys a professional image adhering to BHG dress code policy. Consistently maintains personal self-control and professional decorum in the clinics, hospitals and community.
- Participates and attends required in-services
- Demonstrates current knowledge regarding the care and management of patients in OTP/MAT programs and at BHG. Completes all BHG educational modules assigned. Stays current on all new programs and opportunities for patient and hospital support.
- Contributes to the achievement of BHG mission and goals through effectively participating in committees and/or informal work groups as assigned.
- Maintains compliance with all accreditations, regulatory, legal and safety requirements.
- Must have one of the following counselor licensures that are required in the state of the Colorado to support complete patient education and admission assessment into BHG services
- LPC (Licensed Professional Counselor)
- LCSW (Licensed Clinical Social Worker)
- LMSW (License Master Social Worker)
- Provides excellent Customer service
- Possesses the ability to deal tactfully with personnel, referral sources, patients, family members, government agencies, and the general public
- Exhibits efficient problem-solving skills.
- Organized and works well independently and in groups
- Enthusiastic, highly motivated personality, self-starter, genuine and empathetic
- Knowledgeable regarding the state regulatory guidelines and payor guidelines as well as BHG policies and procedures
- Valid and current driver’s license and evidence of automobile insurance
- Ability to handle stress and meet deadlines
- Ability to travel to multiple job sites and attend required meetings
- High integrity
- Excellent verbal and written communication skills
- Sound judgment
- Efficient
- Self-starter
- Ability to work independently and under pressure while handling multiple tasks simultaneously
- Ability to make decisions and use proper judgment with confidential and sensitive issues
- Must be able to react quickly and make effective decisions
- Demonstrate basic computer/word processing skills
- Demonstrate basic knowledge and skill in the use of typical office equipment such as calculator, fax machine, copier, computer, telephone, and computer programs
- Ability to demonstrate sufficient knowledge and understanding of human behavior to show potential for rehabilitating drug dependent patients
- Must have sufficient knowledge of the substance abuse population, treatment planning and the field of human social services to work toward the rehabilitation of the patient community
- Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.
- Vision adequate to read correspondence, computer screen, forms, etc.
- Prolonged sitting, some bending, stooping, or stretching
- Variable workload, periodic high stress and activity level
- Standard medical office conditions and environments
- Interactions with patients who may be ill, have infectious diseases, have mental health diagnoses and/or are involved in the criminal justice system
- Keyboarding for long periods of time
We Take Care of You, So You Can Change Lives
At BHG, our people make healing possible—and we’re committed to supporting every step of your journey. Our benefits go beyond the basics. We’ve built an environment where you can thrive, grow, and feel proud of the difference you make every day.
Whether you're full-time or part-time, we offer a variety of benefits to support your total well-being. Specific offerings may vary based on your role and hours worked.
Your health matters — to you, your family, and your ability to make an impact.
- Three medical plan options so you can choose the coverage that fits your needs
- Dental and vision insurance to help you stay healthy head to toe
- Company-paid and supplemental life insurance
- Disability coverage to provide peace of mind
- A competitive 401(k) plan with company match to help you invest in your future
We believe in investing in your potential — because your success is our success.
- Role-specific training and development opportunities
- Tuition reimbursement program to support continued education
- Defined career paths and advancement opportunities
- Support for certifications and licensure
When you’re well-rested and supported, you can show up at your best — for your patients, team, and yourself.
- Generous PTO and paid holidays
- Personal leave options when you need time to care for yourself or loved ones
- Many roles offer early in/early out schedules
- No nights for many positions to allow more personal time
We see the value of your work and believe it should be recognized and rewarded.
- Competitive compensation
- Quarterly performance bonuses
- Incentives for professional achievements, like earning new certifications or licenses
Your well-being goes beyond physical health — and we’re here for all of it.
- Access to a robust Employee Assistance Program (EAP) for mental health, financial, and legal support
- A Self-Care Series designed to support emotional and mental wellness
- Exclusive employee discounts on everyday items and services
At BHG, we don’t just offer benefits — we create a supportive, empowering environment where you can grow professionally, care personally, and make a difference every day.
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