Clinical Liaison

Spaulding Rehabilitation Hospital; Boston (MA); On-site; USD 47,000 - 69,000; Full time

Job summary

Spaulding Rehabilitation Hospital in Boston is seeking a Community Outreach Manager to advance partnerships with local providers and community organizations, promoting the hospital's services and facilitating patient transitions.

The role requires MA-licensed clinicians preferred, 2–3 years outreach, 1–2 years managed care, with travel in the community; 40-hour week on a hybrid schedule with some weekend/holiday rotation.

Qualifications

• Education requirements: Bachelor's Degree in Healthcare Management or Public Relations or related field.
• Experience: 2-3 years in community outreach and 1-2 years in Healthcare/Managed Care.
• Licenses: MA state licenses (LCSW, LICSW, OT, PT, RN, SLP, LMHC) are required.

Responsibilities

• Develop outreach strategies to connect with local community organizations and healthcare providers.
• Build and maintain relationships to promote services and create referral pathways.
• Educate partners about the hospital's services and resources.
• Collaborate with physicians and discharge planners to facilitate referrals.
• Assess community healthcare needs and gaps.
• Organize community events, health fairs, and workshops to promote services.
• Coordinate with marketing to develop outreach materials.

Skills

Liaison experience

IRF/Acute care experience

Active MA clinical license

Education

Bachelor's Degree Healthcare Management required

Bachelor's Degree Public Relations required

Bachelor's Degree Related Field of Study required

Job description

Site: The Spaulding Rehabilitation Hospital Corporation

Job Summary

This is a full-time position working a hybrid schedule of 4 days in person and 1 day remote. This position also rotates weekends and holidays.

Ideal Candidate

• Liaison experience preferred
• IRF/Acute care experience preferred
• Active, clinical license in MA required (RN, PT, OT, SLP, LCSW/LICSW, LMHC)

Summary

Responsible for establishing and maintaining strong connections with community partners, healthcare providers, and relevant organizations by promoting the hospital's services, building relationships, and facilitating seamless patient transitions between the community and hospital settings.

Does this position require Patient Care?

Yes

Essential Functions

• Develop and implement outreach strategies to connect with local community organizations, physician practices, clinics, senior living facilities, and other healthcare providers.
• Build and maintain strong relationships with key stakeholders to promote the hospital's services and create referral pathways.
• Educate community partners and healthcare providers about the hospital's specialized services, programs, and resources available to patients.
• Collaborate with physicians, discharge planners, case managers, and other healthcare professionals to facilitate patient referrals to the hospital.
• Conduct assessments to identify healthcare needs and gaps in the community.
• Organize and participate in community events, health fairs, seminars, and workshops to promote the hospital's services and engage with the public.
• Collaborate with the hospital's marketing and public relations teams to develop targeted materials and messages for community outreach efforts.

Qualifications

Education

Bachelor's Degree Healthcare Management required or Bachelor's Degree Public Relations required or

Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

• Licensed Clinical Social Worker [LCSW - State License]
• Licensed Independent Clinical Social Worker [LICSW - State License]
• Occupational Therapist [State License]
• Physical Therapist [State License]
• Registered Nurse [RN - State License]
• Speech-language Pathologist [State License]
• Licensed Mental Health Counselor [LMHC - State License]

Experience

Community Outreach Experience 2-3 years required and Healthcare/Managed Care Experience 1-2 years required

Knowledge, Skills And Abilities

• Knowledge of local healthcare resources and community organizations.
• Familiarity with healthcare regulations, privacy laws, and ethical standards.
• Strong communication, presentation, and interpersonal skills.
• Ability to establish and maintain positive relationships with varied stakeholders.
• Excellent organizational and time management abilities to manage multiple initiatives simultaneously.
• Valid driver's license and willingness to travel within the community as needed.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

300 First Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$34.13 - $49.63/Hourly

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.