Clinical Leader, Practices - Ear, Nose & Throat

103 Rochester General Hospital; United States; On-site; USD 81,000 - 110,000; Full time

Job summary

Rochester Regional Health's ENT department seeks a Clinical Leader to guide physicians, practice managers and clinical staff across multiple ENT sites. You will champion patient care, staff development and operational goals through rounding, coaching and effective issue resolution.

This 40-hour-per-week role requires an Associate's degree in nursing, NY RN license, and leadership experience. You’ll collaborate with triad leadership to advance patient satisfaction and quality outcomes.

Qualifications

• Associate’s degree in nursing is required.
• Current New York State RN license required.

Responsibilities

• Lead physicians, practice managers and clinical leaders to run daily functions of the practice and resolve issues.
• Serve as the clinical resource for LPN, MOA and clerical staff.
• Ensure staff perform rounds with AIDET and recognize/highlight good performance.
• Coach staff privately when performance is below standard and participate in hiring processes.
• Drive patient care, staff satisfaction and financial/quality goals in line with organizational goals.
• Resolve issues during rounding and coordinate with lead physician and nurse manager.

Skills

Leadership

Staff coaching

Communication

Patient care coordination

Education

AS: Nursing

Job description

Job Title: Clinical Leader, Practices - Ear, Nose & Throat Department: ENT Location: Various ENT sites Hours Per Week: 40 Schedule: Monday-Friday 7-8am start until 4:30pm

SUMMARY:

As a Clinical Leader in Practices, your strong ability to lead and guide others serve as valuable resources for staff, as well facilitating patient care.

OUR Department:

From routine ENT problems to highly complex ones, Rochester Regional Health Otolaryngology has more than two decades of highly successful results. With board-certified and fellowship-trained physicians focused on your health and comfort, we provide the most comprehensive ENT care in Western New York, including in-office ultrasounds and outpatient procedures.

RESPONSIBILITIES:

• Lead physicians, practice managers and clinical leaders to run the day-to-day functions of the practice, resolving issues and concerns;
• function as the clinical resource for LPN, MOA and Clerical staff;
• ensure staff is rounding on patients, consistently using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you);
• recognize staff for a job well done or for role modeling;
• coach staff privately when performance is below standard;
• participate in the selection of new staff and ensure peer interview process is followed
• Patient Care - Responsible for the success of the practice pillar goals, working closely with the triad leadership to achieve patient satisfaction, employee satisfaction, financial growth and quality goals that are aligned with the organizational goals
• Issue Resolution - Resolve any issue or concerns at the time of the rounding; follow up any concerns with lead physician and nurse manager; identify and know of all high-risk patients and ensure plan of care is current

REQUIRED QUALIFICATIONS:

• Associate’s degree in nursing required.
• Current New York State Registered Nurse License required.

PREFERRED QUALIFICATIONS:

• Minimum of 2 years RN experience preferred.
• Prior leadership experience preferred.

EDUCATION:

AS: Nursing (Required)

LICENSES / CERTIFICATIONS:

• BLS - Basic Life Support - American Heart Association (AHA)
• American Heart Association (AHA), RN - Registered Nurse - NYS Office of Professions
• New York State Education Department (NYSED)

PHYSICAL REQUIREMENTS:

Light - Clinical - Light clinical roles involve frequent standing and walking, with occasional lifting of light objects (≤20 lbs.) and routine reaching, grasping, and fine manipulation for tasks such as patient care, laboratory work, or specimen processing. Staff rely on strong visual and auditory acuity to accurately observe specimens, read instrumentation, monitor patients, respond to alarms, and communicate effectively with care teams. Cognitive demands include multitasking, prioritizing clinical and laboratory workflows, and coordinating with interdisciplinary teams. Emotional resilience is necessary due to frequent interruptions, shifting priorities, and the need for precise and compassionate interaction with patients and colleagues. Environmental exposures may include infectious materials, biological specimens, cleaning agents, sharps, chemical reagents, and wet surfaces. PPE use, TB testing, and schedule flexibility are commonly required. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$80,753.00 - $110,292.00

CITY:

Rochester

POSTAL CODE:

14625

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Equal Opportunity Statement:

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.