Clinical Laboratory Access Representative/Full Time/ Mid Shift

Penn Medicine; Lancaster (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition assistance

Job summary

Penn Medicine in Lancaster, PA seeks a detail-oriented Registration Specialist to manage patient registration, insurance verification, and lab orders. You will ensure accurate data entry, timely processing, and clear communication with patients and departments to support high-quality care.

The role requires excellent customer service, multitasking, and the ability to work across multiple IT systems, including EPIC, to support rapid specimen handling and result delivery in a busy lab environment.

Qualifications

• High school diploma or GED is required.
• Experience with patient registration and insurance verification is preferred.
• Ability to learn and use multiple computer applications.
• Six months of employment in a healthcare setting is required.

Responsibilities

• Perform patient EPIC registration from various documents.
• Work across multiple computer applications including insurance verification.
• Place laboratory orders and document all aspects of specimens and orders.
• Ensure specimen acceptability with correct patient identification and labeling.
• Prioritize and organize work according to urgent, non-urgent, and emergent needs.

Skills

Customer service

Multitasking

Attention to detail

Communication

Education

High school diploma or GED

Tools

EPIC

Insurance verification systems

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS: 40 hours/week (3p - 11:30p) Every other weekend, on call rotation, and holiday rotation.
There are 8 weeks of full-time training, could be on 1st or 2nd shift. - Depending on staffing

LOCATION: Lancaster, PA

Summary:

• Position Summary: This position is responsible for the accurate, precise and timely logistics of laboratory specimens from both inpatient and outpatient areas. Duties include patient registration, insurance verification, lab test ordering and labeling laboratory specimens, distribution of patient reports, filing, and assisting with questions concerning Laboratory services and customer service expectations. This position is responsible for the rapid movement of clinical specimens from critical, emergency and acute care patients into the lab. Position relates to overall function of the laboratory and the hospital in view of patient care so test results are not compromised.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Perform patient EPIC registration solely from various forms of documentation.
• Work between multiple computer applications simultaneously including those for insurance verification.
• Place laboratory orders, documenting all aspects of the specimen and order and understand entire test menu for proper order entry.
• Ensure specimen acceptability including patient identification, labeling, correctness of order, and registration.
• Process biological lab specimens accurately according to established procedures and regulatory requirements.
• Prioritize and organize work according to departmental processes including urgent, non-urgent, and emergent situations. Expedites critical specimens for emergency processing.
• Sort and distribute biological lab specimens accurately and according to priority.
• Operate automated specimen processing equipment.
• Meet expected turnaround time for laboratory standards.
• Troubleshoot clerical and specimen issues to resolution.
• Facilitate lab result distribution by a variety of methods such as phone, fax, and mail.
• Provide customer service to internal and external customers both in person and by telephone.
• Work cross-functionally with other laboratory and clinical areas providing support, including but not limited to, telephone support, report distribution of high priority results, and supply dispersal.
• Engage in quality measures for the laboratory ensuring quality care.
• Abide by all regulatory and compliance standards of the laboratory, including but not limited to the College of American Pathologists, PA DOH and TJC.
• The following duties are considered secondary to the primary duties listed above:
• Manage departmental supplies.
• Train and mentor new employees or those with less experience.
• Identify opportunities and resources for professional growth and development.

Responsibilities:

• Minimum Required Qualifications:
• High school diploma or equivalent GED .
• Ability to work across multiple computer applications.
• Six 6 months employment in a healthcare setting.
• Attention Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.
• The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
• New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material
• The position requires that an individual be able to learn new tasks quickly and effectively. change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.
• Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought.
• The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.
• Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
• Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
• Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
• Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
• Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.