Clinical Lab Supervisor, Pre-Analytical - 3rd Shift

Abbott (abbottcareers2 board); Madison (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Abbott Cancer Diagnostics Laboratories in Madison, WI is hiring a Supervisor, Specimen Processing to oversee night and weekend operations. This role leads a team, coordinates staffing, and ensures accurate data reporting while upholding safety and regulatory standards.

You will mentor staff, drive quality metrics, and partner with management to meet department goals. The position emphasizes coaching, performance management, and cross-functional collaboration to maintain efficient processing and

Responsibilities

• Lead and empower staff to meet quality and productivity goals for the shift and department.
• Manage daily shift operations; organize workflow, redirect staff, maintain lab equipment, and delegate tasks.
• Organize and lead routine team meetings and 1-on-1 employee meetings.
• Support and coach direct reports through career and professional development.
• Monitor and provide feedback on performance metrics including attendance, productivity, and quality.
• Prepare and conduct employee feedback and disciplinary actions per policy.
• Manage shift staffing levels in collaboration with the clinical laboratory management team.
• Interview and recruit employees that meet core values.
• Investigate and resolve test record and automation problems per policies; maintain turnaround times.
• Perform root cause analysis when process deviations occur and implement corrective actions.
• Support and comply with the company's Quality Management System policies and GDP documentation.
• Develop department goals with leadership aligned to priorities; support quality and process improvements.
• Assist with SOP development, inspections, and audits; support cross-functional initiatives.
• Support training materials review and cross-training within the Clinical Lab Training Department.
• Support all clinical laboratory operations, including bench work when needed.
• Handle and dispose of specimens following safety policies and regulations.
• Maintain knowledge of applicable safety standards and regulatory requirements.
• Motivate and inspire employees through coaching and leading by example; maintain morale and engagement.
• Communicate and manage change effectively.

Job description

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works at our Cancer Diagnostics location in Madison, WI.

This role will be performed during nights and weekend hours. The Supervisor, Specimen Processing is responsible for the day-to-day operations of the Specimen Processing Department; including, but not limited to, staffing, scheduling, timecard management, motivating, coaching, mentoring, and performance management. The Supervisor, Specimen Processing follows all Laboratory policies and procedures and maintains accurate data reporting practices to ensure consistent and diligent execution of Specimen Processing. This role supports the mission and vision of Abbott Cancer Diagnostics Laboratories and shares the responsibility of ensuring the Specimen Processing department operates effectively. The functions of this position are performed under the guided direction of the Specimen Processing Manager or designee.

What You'll Work On

• Effectively lead and empower staff to meet quality and productivity goals set for the shift and department.
• Manage daily shift operations; including but not limited to organizing efficient workflow, redirecting staff, maintaining adequate lab equipment and delegating tasks.
• Organize and lead routine team meetings and 1 on 1 employee meetings.
• Support and coach direct reports through career and professional development.
• Monitor and provide feedback on employee performance metrics including, but not limited to, attendance, productivity and quality.
• Prepare and conduct employee feedback and disciplinary action in accordance with Abbott Cancer Diagnostics Laboratories policy, as needed.
• Manage and maintain shift staffing levels in collaboration with the clinical laboratory management team.
• Effectively interview and recruit employees that meet and exceed our core values.
• Investigate and resolve test record and automation problems in accordance with policies and procedures to maintain expected sample turnaround time.
• Perform root cause analysis when process deviations occur to identify the root cause of the deviation and recommend corrective and preventive actions as applicable.
• Support and comply with the company's Quality Management System policies and procedures.
• Maintain documentation of problems and problem resolutions following Good Documentation Practices (GDP).
• Work with leadership to develop department goals that align with organizational priorities.
• Support operational initiatives including, but not limited to, quality and process improvements, SOP development, department inspections and audits.
• Support and occasionally lead cross-functional initiatives across multiple departments.
• Assist and support the Clinical Lab Training Department; including, but not limited to, reviewing department specific training materials, identifying additional training needs/resources, and providing cross-training, as needed.
• Support all clinical laboratory operations, including bench work when needed.
• Handle and dispose of all specimens following standard precautions and applicable safety policies.
• General knowledge and understanding complying with regulations and safety.
• Motivate and inspire employees to do their best work through coaching and leading by example.
• Maintain morale and support employee engagement initiatives.
• Communicate and manage change effectively.

Meet performance and behavior expectations listed below:

• Exemplify the core values of Integrity, Teamwork, Accountability, Quality, and Innovation at all times.
• Self-motivation with a results-driven approach.
• Empower and mentor employees to meet and exceed core value behaviors with vision and a commitment to building the best team.
• Act with an inclusion