Clinical Lab Associate 2, Anatomic Pathology Support Services

Vanderbilt Health; Nashville (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Vanderbilt Health’s Pathology Support team in Nashville seeks staff to accession specimens and prepare tissue samples for testing. The role involves packaging materials for transport, assisting lab staff, and handling basic customer service tasks with professional courtesy.

You will work with clinicians and lab personnel, ensuring smooth handoffs and timely processing while adhering to quality standards. Experience in medical office or lab settings is helpful.

Qualifications

• General clerical and front-line customer service skills.
• Ability to follow established lab workflows and directions.

Responsibilities

• Sorting, triaging, receiving, sending, processing and batching specimens
• Processing samples pre-analytically for testing
• Providing general clerical support

Skills

Customer service

Communication

Problem solving

Team collaboration

Job description

Organization:

Pathology Support

Job Summary: Responsible for accessioning specimens or patient tissue materials for testing including packaging specimens or tissue materials to be sent out to referring laboratory with minimal guidance. Works closely with all laboratory staff, medical staff, and external customers. Performs customer service functions including telephone etiquette and basic troubleshooting and problem resolution.

Key Responsibilities:

• Sorting, triaging, receiving, sending, processing and batching specimens
• Processing samples pre-analytically for testing
• Providing general clerical support

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities:

• Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.
• Specimen Collection (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate specimen collection in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments.
• Pathology (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate pathology in practical applications of moderate difficulty.
• Laboratory Practices (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate laboratory practices in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments.
• Customer Service (Novice): Demonstrates the ability to influence customers. Knows how to verify and clarify the needs and expectations of customers. Responds quickly and efficiently to customer service requests. Participates in and conducts meetings with customers. Keeps customers informed of status via standard reporting techniques. Meets the continuing service needs of a customer group, including requests for changes in work content. Responds to customers with an appropriate level of urgency, energy, persistence and tenacity.
• Equipment Maintenance (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain equipment, products, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

Core Accountabilities:

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
• Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

• Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one's own communicatio