Clinical Informatics Analyst - Acute

MH-Memphis Hospitals; United States; Hybrid; USD 85,000 - 110,000; Full time

Job summary

MLH is seeking a Clinical Informatics Analyst to support Providers and Associates with on-site and remote troubleshooting, aiming to optimize the EHR and related applications (Epic). The role focuses on identifying workflow inefficiencies and promoting adoption of clinical information systems across the organization.

You will collaborate with leadership to plan, design, implement, and support end users, emphasizing adoption and utilization of EHR solutions and related integrations.

Qualifications

• Bachelor's Degree in Nursing required.
• Experience with healthcare information systems (3–5 years) preferred.
• Experience with EHR systems (Epic) preferred.
• Ability to train providers and support onboarding processes.

Responsibilities

• Provide on-site and remote support for clinical information systems.
• Train providers on EHR best practices and documentation tools.
• Collaborate with IT and clinical leadership to optimize workflows.
• Monitor KPI adoption and provider efficiency using EMR/EHR data.
• Serve as liaison between IT teams and clinicians to communicate health IT changes.

Skills

Healthcare IT

Change management

Communication skills

Education

Bachelor's Degree Nursing

Bachelor's Degree Computer sciences

Bachelor's Degree Information Technology

Bachelor's Degree Pharmacy

High School Diploma or Equivalent

Tools

Epic

EMR

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

The Clinical Informatics Analyst supports Providers and Associates by providing at the elbow and remote support, troubleshooting issues and identifying opportunities for clinical information system improvements. Promotes optimization and adoption of the Electronic Health Record (EHR) and other related applications, both in-person and remote. Identifies opportunities and inefficiencies related to workflow and the use of the EHR (Epic). Gathers and interprets data for development of strategies to improve processes and workflow. Collaborates with multiple levels of leadership and teams to assess, plan, design, implement, and support the end user in a manner that promotes adoption and utilization. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Clinical Informatics Acute Analysts are assigned to a facility and work onsite at that facility 4 days a week and remote 1 day week. Understanding of hospital workflows is essential to this role.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

The Clinical Informatics Analyst supports Providers and Associates by providing at the elbow and remote support, troubleshooting issues and identifying opportunities for clinical information system improvements. Promotes optimization and adoption of the Electronic Health Record (EHR) and other related applications, both in-person and remote. Identifies opportunities and inefficiencies related to workflow and the use of the EHR (Epic). Gathers and interprets data for development of strategies to improve processes and workflow. Collaborates with multiple levels of leadership and teams to assess, plan, design, implement, and support the end user in a manner that promotes adoption and utilization. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

Collects, organizes and connects information to determine desired improvements, assesses current best practices in the industry for applicability within the organization, and documents how the enterprise desires to manage its processes using specified information systems technology.

Supports information system implementations and adoption in a timely manner, using change management principles to apply logical, consistent and organized work, resulting desired goals and outcomes of adoption and utilization of EHR and other technology or third-party integrations.

Develops an understanding of the application functionality, reporting capabilities, interfacing and integration associated with clinical applications assigned

Works directly with new providers in the onboarding process not limited to, but including ensuring adoption of EHR best practices, enabling provider to use ePrescribe, training on use of documentation tools, assisting providers with user settings to improve efficiency.

Communicates effectively by promoting the flow of information within and outside the department.

Maintains knowledge on assigned information systems, technologies and related subjects with a focus on EMR/EHR applications and third-party integrations. Provider first level support to providers.

Provides training on information systems as assigned.

Works with operational stakeholders and providers to track and train adoption of key performance indicators (KPIs) in the EMR/EHR. Monitors Provider Efficiency Profile and Signal data.

Serve as the liaison between IT teams and providers/clinicians, with particular focus on communication of health IT changes and their impact to providers. Provide clinical workflow input to IT Associates as needed.

Shares tips/tricks at department/division meetings

Maintains up to date knowledge of new offerings available in Epic and other systems in use at MLH

Education/Formal Training Requirements

• Required - Bachelor's Degree Nursing
• Preferred - Bachelor's Degree Computer sciences
• Preferred - Bachelor's Degree Information Technology
• Preferred - Bachelor's Degree Pharmacy
• Preferred - High School Diploma or Equivalent

Work Experience Requirements

• Required - Healthcare information systems; healthcare environment working with electronic health records and healthcare IT systems 3-5 years
• Preferred - Substitutions Allowed: In lieu of Bachelor’s degree, the candidate must have a high school diploma or equivalent with seven (7) years of experience in information systems implementation/support or experience acquired in a healthcare environment working wi