Clinical Front Office Trainer, Central and Eastern Washington

KinwellHealth; East Wenatchee (WA); On-site; USD 54,000 - 87,000; Full time

Benefits offered by this job

PTO & Holidays

Medical Insurance

Vision Insurance

Dental Insurance

HSA/FSA/DCA

401K

Life Insurance

Disability Insurance

AD&D

Tuition Reimbursement

Employee Assistance

Job summary

Kinwell Health is seeking a Clinical Front Office Trainer to standardize and elevate the patient experience across multiple Washington clinic locations. You will design, deliver, and maintain training programs for Patient Care Coordinators, Call Center Representatives, and other front office staff.

Travel to Spokane, Spokane Valley, Pasco, and Wenatchee will be frequent. The role requires onboarding new staff, ongoing education, and collaboration with clinic leadership to ensure adherence to

Qualifications

• Associate's degree or equivalent experience in healthcare admin/education.
• Three years of front office experience in a healthcare clinic.
• Proven training/onboarding/mentoring experience for front office staff.

Responsibilities

• Lead front office onboarding and clinic orientation for new staff.
• Deliver role-specific training on front office processes (scheduling, insurance verification, charge review, patient intake).
• Serve as on-site trainer during go-live, workflow changes, and new site launches.
• Collaborate with leadership to design/update training materials and SOPs.
• Develop and lead ongoing training, refresher courses, and cross-training initiatives.
• Incorporate feedback and metrics to improve learning outcomes.
• Assess training needs through observations and performance reports.
• Promote standardization of front office practices (scheduling, check-in/out, prior authorization, Epic Cadence).
• Support process improvement for patient access and revenue cycle operations.
• Coordinate with Clinic Managers and Education team to align training with goals.
• Act as liaison between front office and leadership to reflect policies and best practices.
• Foster a culture of service, accountability, and continuous learning across front office functions.

Skills

Healthcare admin

Front office

Training

Epic Cadence

Scheduling systems

Travel willingness

Facilitation

Organization

Influence leadership

Education

Associate's degree in healthcare administration/education

Bachelor's degree preferred

Epic Cadence certification

Tools

Epic Cadence

Job description

Workforce Classification

On-site

Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient’s well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.

We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures—all focused on the common goal of nurturing the health of those we serve.

Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.

The Clinical Front Office Trainer plays a critical role in ensuring consistent, high-quality patient experience across all clinic locations by training and supporting front office staff. This role is responsible for developing, coordinating, and delivering training programs for Patient Care Coordinators, Call Center Representatives, and other designated support staff. The Clinical Front Office Trainer supports clinic onboarding, ongoing education, and process improvement efforts that enhance front office operations, patient engagement, and workflow standardization across Kinwell’s clinic network.

This role will work from one of our clinics in Spokane, Spokane Valley, Pasco, or Wenatchee. The Trainer will travel frequently to our clinics across Central and Eastern Washington.

What You’ll Do

• Lead front office onboarding and clinic orientation for new clinic support staff.
• Deliver role-specific training on front office processes including scheduling, insurance verification, charge review workflows, and patient intake.
• Serve as the on-site trainer for clinic teammates as needed during go-live support, workflow changes, and new site launches.
• Collaborate with clinical leadership and subject matter experts to design and update training materials, job aids, and standard operating procedures.
• Develop, schedule, and lead ongoing training sessions, refresher courses, and cross-training initiatives to support operational excellence.
• Incorporate feedback and performance metrics into training updates and identify opportunities to enhance learning outcomes.
• Assess training needs and performance gaps through clinic observations, teammate feedback, and performance reports.
• Promote standardization of front office practices, including appointment scheduling, check-in/check-out, prior authorization workflows, and use of Epic EMR tools such as Cadence.
• Support process improvement initiatives that enhance patient access, revenue cycle operations, and front desk efficiency.
• Partners with Clinic Managers, Practice Manager, and the Clinical Education team to align training with organizational goals.
• Serve as a liaison between front office staff and operational leadership to ensure training reflects current policies, compliance standards, and best practices.
• Foster a culture of service, accountability, and continuous learning across front office functions.

What You’ll Bring

• Associate’s degree in healthcare administration, education or related field, or equivalent experience.
• Three years of experience in a front office role within a healthcare clinic setting.
• Proven experience in training, onboarding, or mentoring front office or clinical support staff.
• Strong knowledge of medical scheduling systems, insurance workflows, and patient service protocols.
• Proficiency with Epic EMR, particularly Epic Cadence, or similar systems.
• Willingness and ability to travel regularly across clinical locations within Central and Eastern Washington.
• Strong facilitation and interpersonal communication skills.
• Ability to translate complex workflows into teachable steps and tools.
• Excellent organizational skills and attention to detail.
• Adaptable and capable of training across varying clinical environments and skill levels.
• Demonstrated ability to lead by influence and foster collaboration.
• Bachelor’s degree in healthcare administration, education, or related field. (Preferred)
• Experience in a multi-site or matrixed healthcare organization. (Preferred)
• Certification in medical office administration, Epic Cadence, or adult education methodologies. (Preferred)

Physical Requirements

The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:

• This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer.
• Ability to lift or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items.
• This role requires the ability to use a keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone.
• Manual dexterity for data entry and use of office equipment.

Working Environment

• Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas.
• The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments.
• This role requires the ability to navigate within clinical or administrative areas of a healthcare organization.

Vaccine Requirement

Kinwell Health currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.

Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team ([e-mail]) if you are requesting an accommodation to participate in the application process.

What We Offer

• Paid Time Off & Paid Holidays
• Medical/Vision/Dental Insurance
• Personal Funding Accounts (HSA, FSA, DCA)
• 401K
• Basic Life Insurance
• Disability-Short Term and Long-Term
• Supplemental Life and ADD&D
• Tuition Reimbursement for qualifying programs
• Employee Assistance

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

National Salary Range

$54,400.00 - $87,000.00