Clinical Excellence Operations Manager

Intermountain Healthcare Inc.; United States; On-site; USD 71,000 - 110,000; Full time

Benefits offered by this job

PEAK tuition coverage

Job summary

Intermountain Healthcare seeks a Clinical Excellence Operations Manager to drive clinical effectiveness, quality improvement, and operational excellence across care sites. You will partner with leaders to enhance processes, safety, and patient outcomes while fostering a culture of high reliability and caregiver engagement.

The role emphasizes regulatory readiness, evidence-based practices, and collaboration with clinical teams to advance system-wide strategies locally; on-site schedule aligns

Qualifications

• Bachelor’s degree in business or healthcare related field OR Registered Nurse, Respiratory Therapist, Occupational Therapist, Physical Therapist Clinical Licensure.
• Demonstrated experience in a Quality, Safety, Experience, Clinical Documentation Integrity or Physician Advisor related field.
• Trained in improvement science (Six Sigma, Lean, or Workout) and project management.

Responsibilities

• Maintain key organizational relationships across Intermountain Healthcare; focus on safety, outcomes and care experience.
• Administer department operations and reporting including budgets, planning, communications and resource allocation.
• Develop and share innovative initiatives that set new standards and reduce costs.
• Support implementation of clinical programs and care initiatives; care process models, core measures, patient safety.

Skills

Quality leadership

Regulatory readiness

Data analysis

Project management

Process improvement

Clinical chart review

Presentation skills

Education design

Education

Bachelor’s degree or RN license

Clinical licensure

Job description

Job Description

Make a meaningful impact on the quality and safety of patient care as a Clinical Excellence Operations Manager. In this highly collaborative leadership role, you’ll drive clinical effectiveness, quality improvement, and operational excellence across care sites while partnering with clinical and operational leaders to improve processes and patient outcomes. You’ll help advance highly reliable, safe, high-quality, patient-centered, and equitable care through quality management, regulatory readiness, and continuous improvement initiatives. This is an exciting opportunity for an influential leader with strengths in project management, performance improvement, and regulatory requirements, including The Joint Commission, to help turn system-wide Clinical Excellence strategies into meaningful results at the local level. Work Schedule On-site – Position requires on-site presence. Core business hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. Essential Functions Maintain key organizational relationships across Intermountain Healthcare with a specific focus on ensuring optimal safety, outcomes and experience of care. Participate in key committees at the system and local levels to drive culture and results. Administer department operations and reporting including budgets, planning, communications and resource allocation. Develop, direct, coordinate and share innovative initiatives across the organization that set new standards, exceed national best practices, drive down variation, create efficiencies and decrease costs. Work with Clinical Excellence leaders in identifying succession planning needs and candidates, and encourage staff preparedness for taking on new responsibilities. Support the implementation of clinical programs and services initiatives (as applicable), including: care process models, core measures, ongoing patient safety and experience of care efforts. Foster an environment of professionalism and caregiver engagement, including a culture where caregiver input is valued and recognized. Provide consultation and coordination regarding safety, quality and experience of care improvement functions to leadership, performance improvement teams, caregivers and physicians. Keep abreast of and respond proactively to changes or trends in healthcare and technology specific to departmental needs. Monitor and assist in designing departmental indicators and patient care quality reviews as required. Encourage use of that data for identification of opportunities for improvement. Responsible for assisting in the trending and tracking of identified variances in care, root cause analysis and seeking and supporting resolution as assigned Serve as an organization wide consultant and educator. Support collaborative relationships with existing and potential partners, including hospitals, health plans, physician groups and post-acute care entities to be sure Quality standards/regulatory requirements are met. Collaborate with clinical teams, Consumer Experience and Human Resources a differentiated Intermountain extraordinary care experience. Support the highly reliable execution of evidence practices in improving patient experience. Nurture a strong internal culture of high reliability Ensure Intermountain Healthcare is a learning organization by incorporating root cause analysis, failure mode analysis, event reporting and analysis, and continuous improvement methods through all levels of the organization Strongly support and advocate for the tenets of a Just Culture to ensure a strong safety culture. Nurture a robust culture of caring through support of caregivers (well-being, joy, resilience) and attention to what matters most to our patients. Support quality measurements for internal use. Support the deployment and optimization of the electronic health record to maximize safety, quality outcomes, clinical effectiveness and efficiency. Advance, with others, the use of predictive analytics and deep learning computing to improve the health, experience and quality of care of those we serve. Support Nursing in a journey to excellence (top decile performance in national nursing sensitive measures, Magnet accreditation). Partner with Medical Director to develop medical staff education regarding regulatory issues, new statutes/guidelines and safety / quality and improvement activities.

Skills

Quality, safety and experience best practice expertise and reporting Regulatory readiness Data Analysis Project Management Process improvement Clinical chart review Presentation preparation and delivery Consultation and education design and delivery

Minimum Qualifications

Bachelor’s degree in business or healthcare related field OR Registered Nurse, Respiratory Therapist, Occupational Therapist, Physical Therapist Clinical Licensure. Demonstrated experience in a Quality, Safety, Experience, Clinical Documentation Integrity or Physician Advisor related field. Demonstrated progressive leadership experience. Trained in improvement science (i.e., Six Sigma, Lean, or Workout and Project management, ATP). Ability to travel unplanned and last-minute with reliable transportation and arrive at Intermountain Health locations within a reasonable amount of time.

Preferred Qualifications

Experience with continuous improvement and project management Demonstrated influential leadership skills Experience with regulatory requirements, including The Joint Commission Master’s degree in business, nursing, or related field. Experience with external entities that drive and support Quality approaches and standards, including government agencies, academic institutions, universities and related organizations of higher education, and other public institutions. One or more of the following nationally recognized industry professional certifications: CPHQ, CIC, CPHRM, CCS, CCS-P, CDIP, CHPS, CCDS, CCDS-O, CPC, CIC, COC, SRC, CDEO, CPMA.

Location

Location: St James Hospital Work City: Butte Work State: Montana Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $51.73 - $79.87

Benefits

We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

Equal Opportunity Employer

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Privacy

We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Accessibility

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Other

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up‑front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. Thanks for your interest in continuing your career with our team!