Clinical Excellence Captain (CEC)

MyEyeDr; Plymouth (MI); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Career development & training

Medical and dental coverage

Vision coverage and associate discount

401(k) with company match

PTO and paid holidays

Job summary

MyEyeDr. is seeking a Clinical Excellence Captain to lead onboarding and training for new Optometrists, ensuring remediation and elevated clinical care in a high-volume office. You will report to the Clinical Manager and maintain direct patient care in the weekly schedule.

The role emphasizes professionalism, leadership, and a welcoming environment for staff and patients alike. The ideal candidate holds a Doctor of Optometry (OD) with 3+ years of clinical experience in a similar organization,

Qualifications

• Must have OD with clinical experience in a high-volume, high-performing office.
• Strong ability to onboard and train optometrists and provide remediation as needed.
• Demonstrated success in meeting KPIs and achieving positive patient outcomes.

Responsibilities

• Lead onboarding and training plans for new Optometrists and remediation efforts.
• Follow and implement training agendas and materials for onboarding.
• Complete required training/onboarding completion tracking.
• Model professionalism and leadership in daily practice.
• Create a welcoming, engaging environment for staff and patients.
• Conduct initial assessments to identify performance gaps and provide targeted training and feedback.
• Uphold clinical ethics, values, and standards to elevate MyEyeDr.’s position locally and nationally.
• Maintain direct patient care in the primary office location each week.

Skills

Onboarding

Training

Leadership

Performance analysis

Professionalism

Education

Doctor of Optometry (OD)

Job description

About the role

The Clinical Excellence Captain is responsible for the successful onboarding and training of new Optometrists and remediation efforts within their assigned area. A new Optometrist would include doctors hired externally, graduate doctors, doctors by integration or by internal transition or transfer. In addition, the Clinical Excellence Captain will maintain elevated clinical care in a well‑run, high performing office. This role will report to the Clinical Manager, the duties of onboarding and training new Optometrists will be conducted on an as instructed/as needed basis by the Manager.

You Will

• Be Responsible for executing the required onboarding and training plans for new Optometrists and remediation efforts as assigned.
• Follow and implement custom training agendas and training materials while onboarding new Optometrists, to include any required follow-up post training period.
• Responsible for completing the required training and onboarding completion tracking form.
• Be an exemplary role model of professionalism and leadership.
• Foster a welcoming and engaging environment.
• Conduct initial assessments and analysis in your specified area of expertise to identify performance, skill, and knowledge gaps. Provide additional training and feedback to improve performance.
• Uphold and embody clinical ethics, values, and standards to elevate our profession and MyEyeDr.'s position in the market locally and nationally.
• Maintain direct patient care responsibilities in primary office location each week.

About You

• Doctor of Optometry (O.D. degree)
• 3+ years clinical experience within a similar organization, including proven strength as a practicing OD in a high-volume, high-performing office location.
• Experience in practice of both medical and routine/optical aspects of optometry.
• Proven exemplary performance in achieving company goals in a team environment, e.g., Key Patient Indicators (KPIs) and positive patient surveys.
• Must be able to work a minimum of 4 days per week.
• Occasional participation after hours may be required to attend meetings or events.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.