Clinical Education Supervisor

Falck Northern California; Alameda (CA); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

401(k) with company match

Training and Career Development

Paid Time-Off

Job summary

Falck Northern California is seeking a Clinical Education Supervisor to lead education, competency, and quality initiatives across operations in Alameda County. The role partners with clinical leadership, HR, and external EMS agencies to standardize onboarding, training, and performance improvement.

The position requires California paramedic credentials, 2+ years as a field provider, and instructor certifications.

Qualifications

• Two years of Paramedic field experience.
• Current California Paramedic license (or National Registry).
• Instructor certification: BLS CPR, ACLS, PALS and PHTLS/ITLS or able to obtain within 90 days.
• Supervisor or Field Training Officer experience (preferred).
• Proven ability to work with multiple stakeholders and communicate clearly.
• Proficiency with MS Office suite.

Responsibilities

• Develop, implement, and evaluate clinical education and development strategies aligned with organizational priorities.
• Lead onboarding, ongoing education, and annual skills reviews.
• Oversee clinical quality, audits, and performance improvement activities.
• Manage Field Training Officer program and evaluate provider competency.
• Ensure compliance with accreditation, regulatory requirements, and EMS policies.
• Collaborate with EMS agencies, operations, HR, and leadership on initiatives.
• Coordinate education resources, facilities, and training budgets.
• Perform additional duties as assigned.

Skills

Paramedic experience

Paramedic license (CA)

Instructor certification (BLS/ACLS/PAL

Instructor certification: PHTLS/ITLS

Supervisor/Field Training Officer exp

Microsoft Office (Word/Excel/PowerPt)

Education

Associates degree in business, healthcare, or equivalent

Tools

Microsoft Office

Job description

Falck is a global emergency medical services (EMS) provider originating from Denmark that currently services 3 states in the US: California, Colorado & Texas. Falck has been operating in the US since 2010 and is the second largest private provider of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities

Under the general supervision of the Division Manager of Clinical Education and Training, The Clinical Education Supervisor provides strategic leadership and operational oversight for clinical education, workforce development, quality improvement, and provider performance across the organization. This role ensures that education and training programs are aligned with company objectives, regulatory requirements, EMS Agency policies, clinical protocols, accreditation standards, and evolving industry best practices.

The Clinical Education Supervisor works collaboratively with clinical leadership, operations, quality, human resources, regional and corporate stakeholders, EMS agencies, educational institutions, and community partners to strengthen clinical performance, support employee development, and promote consistent standards across the organization.

Compensation: Starts at $115,000/yr

What We Offer:

• 401(k) with company match
• Training and Career Development
• Paid Time-Off

Essential Functions:

The duties of the Clinical Education Supervisor include, but are not limited to, the following:

Strategic Leadership and Program Management

Develop, implement, and evaluate comprehensive clinical education and professional development strategies aligned with organizational and corporate priorities.

Establish annual education goals, training priorities, performance measures, and implementation plans.

Partner with clinical, operational, quality, human resources, and corporate leadership to identify workforce needs and develop solutions that support employee engagement, retention, performance, and career progression.

Standardize education, onboarding, competency, remediation, and professional development processes across assigned operations.

Analyze EMS trends, workforce performance, regulatory changes, and clinical data to identify opportunities for improvement and make strategic recommendations.

Serve as a subject matter expert and organizational representative on clinical education, quality improvement, workforce development, and EMS-related initiatives.

Participate in enterprise-wide projects, committees, and initiatives related to clinical excellence, operational performance, accreditation, compliance, and patient care.

Education and Workforce Development

Provide leadership and oversight for new-hire academies, onboarding programs, continuing education, annual skills reviews, and other workforce training initiatives.

Ensure education programs meet applicable company standards, EMS Agency requirements, state and federal regulations, accreditation standards, and recognized clinical guidelines.

Oversee the development, review, and delivery of classroom, practical, simulation-based, and online training programs.

Teach and facilitate American Heart Association, NAEMT, and other approved courses, as appropriate.

Coordinate the implementation of revised EMS Agency administrative policies, treatment guidelines, protocols, and organizational procedures.

Evaluate training effectiveness through assessments, skills validation, performance metrics, employee feedback, and post‑training analysis.

Identify and support opportunities for leadership development, succession planning, preceptor development, and advancement within the EMS workforce.

Coordinate ride‑alongs, internships, clinical placements, and partnerships with educational institutions and EMS training programs.

Clinical Quality and Performance Improvement

Provide oversight and direction for clinical and non‑clinical documentation audits, patient care report reviews, and related quality assurance and improvement activities.

Review clinical data, audit findings, trends, and performance indicators to identify risks, training needs, and opportunities for system improvement.

Prepare and present routine reports regarding education outcomes, clinical performance, documentation compliance, remediation, and quality improvement activities.

Collaborate with clinical and operational leaders to develop corrective action plans and monitor their implementation and effectiveness.

Support internal investigations related to clinical quality, employee performance, documentation, and patient care.

Recommend and, when authorized, coordinate appropriate coaching, remediation, performance improvement plans, and disciplinary action, up to and including termination.

Maintain appropriate documentation related to audits, investigations, remediation, competency validation, and employee development.

Field Training and Competency Oversight

Provide leadership and oversight for the Field Training Officer program, including program standards, meeting coordination, scheduling, performance expectations, and ongoing development.

Ensure that field training and competency programs are consistent with organizational objectives and Alameda County EMS Agency requirements.

Establish processes for evaluating provider competency and ensuring timely follow‑up when performance gaps are identified.

Coach, mentor, and support providers, instructors, field training officers, and other employees as needed.

Coordinate remediation programs and verify successful completion through documented competency assessments.

Compliance, Accreditation, and Audit Readiness

Coordinate and support CAAS reviews, accreditation activities, external audits, and regulatory inspections.

Ensure education records, training documentation, competency evaluations, and quality reports are accurate, complete, and audit‑ready.

Participate in clinical, operational, and compliance audits and assist with the development and implementation of corrective actions.

Monitor changes in regulatory, accreditation, and EMS Agency requirements and assess their impact on organizational education and clinical programs.

Partner with corporate and local leadership to support consistent compliance practices and continuous readiness.

Stakeholder and Corporate Collaboration

Serve as a company representative at meetings related to clinical education, quality improvement, workforce development, accreditation, and EMS operations.

Build and maintain effective relationships with EMS agencies, healthcare organizations, educational institutions, community partners, professional associations, and other external stakeholders.

Collaborate with corporate leaders and regional teams to share best practices, standardize processes, and support the implementation of enterprise‑wide initiatives.

Work closely with the Clinical Manager and other operational leaders to ensure education priorities are aligned with clinical, operational, and organizational needs.

Communicate program results, risks, recommendations, and strategic priorities clearly to leadership and relevant stakeholders.

Community and External Education

In collaboration with the Community Educator, provide strategic coordination and oversight of community education initiatives, including CPR, car seat safety, public health education, and other outreach programs.

Ensure community education activities support organizational objectives, community needs, public health priorities, and the company’s commitment to improving access to health and safety education.

Develop relationships with community organizations, schools, healthcare partners, and other stakeholders to expand the reach and impact of education programs.

Evaluate community education activities and provide recommendations for future programming and resource allocation.

Training Resources and Facilities

Oversee the availability, maintenance, readiness, and appropriate use of training equipment, supplies, classrooms, and simulation resources.

Develop and manage inventory processes for education and training materials.

Establish standards for the organization, inspection, maintenance, replacement, and documentation of training equipment.

Collaborate with appropriate departments to develop training budgets, forecast resource needs, and ensure responsible use of organizational resources.

Maintain training spaces that are safe, professional, functional, and conducive to learning.

Additional Duties:

The Clinical/Education Supervisor may be assigned additional duties. These duties may include, but are not limited to, the following:

• Provide general administrative and clerical support
• Communicate clearly and professionally both verbally and in writing
• Act for the Training Manager in his/her
• Conduct studies and analyses of EMS issues and make recommendations
• Meet and collaborate with organization representatives and individuals to help coordinate quality improvement activities
• Collaborate and communicate with EMS Agency
• Other duties as assigned.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:

• A valid California driver's license
• Two (2) Years of Experience as a Paramedic.
• Current California Paramedic license.
• Instructor certification: BLS CPR, ACLS, PALS and PHTLS/ITLS or able to obtain within 90 days.
• Supervisor or Field Training Officer experience (preferred)
• Demonstrated ability to take direction, work both independently and as part of a team
• Demonstrated competency with the Microsoft Office Suite (Word, Excel, and PowerPoint)

Education Requirements:

• Two (2) years of experience as a field provider.
• Current California Paramedic license or National Registry Paramedic with the ability to obtain California and Alameda County license
• High school diploma or equivalent required
• Associates degree in business, healthcare, or appropriate field of study or equivalent experience preferred

Working Conditions:

• Small to medium office or shared work space
• Work varied shifts to include days, nights, weekends and holidays

Physical Requirements:

• Ability to sit for long periods of time
• Ability to use a computer for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time
• Ability to push and lift to 25 lbs.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.

Falck is an Equal Opportunity / ...
An Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, age, sex, gender identity, gender expression, citizenship, ancestry, national origin, sexual orientation, disability, veteran status, military status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.
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