Clinical Education Specialist - Charlotte, North Carolina Clinical Education · Charlotte, North[...]

Creo Medical Ltd.; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading medical technology company is seeking a Clinical Education Specialist to provide clinical support, training, and expertise for its Gastrointestinal devices. The role involves extensive travel and on-site support to customers in both Theatre and Endoscopy Suite settings. The ideal candidate has experience in a medical environment and holds a degree in nursing or a relevant healthcare field. Excellent communication and problem-solving skills are essential.

Qualifications

• Relevant experience in medical or sales environment.
• Experience in Operating Theatres or Endoscopy Suites.
• Experience providing clinical training at various levels.

Responsibilities

• Provide clinical support, training, and technical expertise.
• Support delivery of product training to customers.
• Act as a trusted advisor and provide all phases product training.

Skills

Excellent customer service skills

Strong communication skills

Problem solving skills

Technically minded

Reliability

Education

Degree in nursing or medical/healthcare field

Job description

Job Role Scope

As a Clinical Education Specialist, you will provide clinical support, training and technical expertise for new and existing users of Creo Medical’s suite of Gastrointestinal (GI) devices.

Based in the US, but working closely with our wider commercial team, you will provide on-site support to our customers through mentoring and clinical training/advice to ensure appropriate and optimal use of Creo products to meet individual patient needs. The role will require you to work in both Theatre and Endoscopy Suite settings.

Key tasks for the position holder

• Support the delivery of product training to customers, effectively ‘coaching’ clinicians
• Advise clinicians on the use of our equipment, being a ‘product leader’ and advocate of all Creo devices
• Train new clinicians and support current users of Creo products in an assigned region
• Identify any further ongoing training needs for clinicians that are using our devices and deliver that training where appropriate
• Act as a trusted advisor and provide all phases product training support in endoscopy and OR/theatre settings
• Manage and deliver training courses for physicians, nurses, as well as new Creo hires
• Follow-up on key equipment installations to ensure understanding and efficient usage
• Monitor and track equipment usage
• Support Directors of Market Development and Territory Managers drive utility of Speedboat and other current or future Creo products within existing accounts
• Proactively educate the team on new technologies, procedures within the GI and OR space
• Understand, speak to, and educate account staff and other Creo employees on disease states where Creo products are utilized
• Support the Director of Clinical Education schedule and facilitate both in-vivo and ex-vivo labs
• Work within the in-vivo and ex-vivo labs to drive Creo clinical pathways
• Travel extensively to support a US customer base

Key skills, behaviors, competency and experience required

• Relevant experience of working in medical or sales environment, as a nurse, tech, or other customer support role
• Experience of working in Operating Theatres or Endoscopy Suites
• Experience of providing clinical training at various levels
• An organized and methodical approach coupled with the ability to organize your own workload effectively and work with minimum supervision
• Excellent customer service skills
• Strong communication skills
• High level of attention to detail
• Excellent people and presentation skills
• Sense of urgency - make things happen/get results
• Reliable
• Problem solving skills (ability to act on your feet)
• Technically minded

Education and professional qualifications required

• Degree or experience in a nursing discipline or medical/healthcare field