Clinical Director- Emergency Services

1400 MH-Olive Branch; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Methodist Le Bonheur in Memphis seeks a Clinical Director for Emergency Services to oversee 24/7 ED operations, improve patient outcomes, and lead staff in a high‑volume environment. You will drive care delivery, staff development, and fiscal stewardship while fostering a positive, compliant workplace culture.

Qualifications include nursing leadership experience, RN licensure in applicable states, and advanced degrees in healthcare administration or nursing.

Qualifications

• Leadership competencies demonstrated in emergency settings.
• Ability to interpret data, generate insights, and plan actions.
• Strong communication with associates, management, physicians and patients.
• Skilled in negotiating and aligning teams toward goals.
• Ability to lead and motivate groups to achieve organizational objectives.

Responsibilities

• Clinical Operations: accountable for 24/7 ED and related departments and delivery of effective patient care.
• Associate Management: hires, coaches, and evaluates performance; staffing and deployment.
• Fiscal Management: budgeting, variances analysis, and resource planning for ED.
• Environmental/General Management: ensure accreditation, regulatory compliance, and readiness.

Skills

Leadership

Data analysis

Communication

Negotiation

Team motivation

Education

Bachelor's Degree Nursing

Bachelor's Degree Healthcare Administration

Master's Degree Healthcare Administration

Master's Degree Nursing

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

As a Clinical Director‑ Emergency Services, you're accountable for the 24‑hour operations of the emergency department and the related service areas. The Director is responsible for clinical care delivery, for leadership of associates, for fiscal stewardship of the department's resources, and for the creation of a positive clinical and associate work environment. Provides oversight for major initiatives leading to achievement of quality and service goals. Plays a key role in collaboration with the medical staff ED Director for the facility and in ensuring services are fully implemented. Contributes to the organization's and the system's success in clinical outcomes, service to all customers (patients, families, physicians and associates), and to a positive financial state. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

What you will do

• Clinical Operations:
  • Accountable for the assigned Emergency Services and related departments 24 hours / 7 days.
  • Responsible for the delivery of effective patient care through staff associates.
  • Leads development and implementation of strategies for the improved care and safety of ED patients.
  • Responsive to the outcomes of clinical care by participation in the development and implementation of improvement solutions.
  • Plays a direct role in collaboration with case managers and registration associates to ensure service to each patient.
  • Works collaboratively with MD ED Director in review of results and addressing care issues and delivery effectiveness.
  • Responsive to the outcomes of customer satisfaction by participation in the development and implementation of improvement solutions.
• Associate Management:
  • Hires, coaches, develops, and evaluates the performance of associates.
  • Works through Patient Care Coordinators to ensure effective deployment of the care delivery system.
  • Coaches PCCs in leadership of associates.
  • Creates positive work environments.
  • Accountable for associate retention and engagement outcomes.
  • Ensures effective and efficient use of human resources.
  • Appropriately plans staffing and scheduling.
  • Collaborates across appropriate system resources for education and development of associates.
• Fiscal Management:
  • Participates in planning activities regarding the emergency services.
  • Develops budgets for human, other operating and capital budgets.
  • Effectively deploys the fiscal plan for the scope of responsibility.
  • Understands and analyzes fiscal variances and initiates appropriate plans for management.
  • Effectively uses data and outcome information from various systems and sources.
• Environmental Management & General Management of the Business:
  • Ensures continued readiness regarding accreditation and regulatory requirements, and in particular, ensures compliance with EMTALA regulations.
  • Responsible for the general upkeep of the physical facilities and patient care equipment.
  • Leads implementation of technology and other assigned projects.

Education/Formal Training Requirements Required

• Bachelor's Degree Nursing Preferred
• Bachelor's Degree Healthcare Administration Preferred
• Master's Degree Healthcare Administration Preferred
• Master's Degree Nursing

Work Experience Requirements Required - Emergency nursing where leadership capabilities have been demonstrated 3-5 years.

Licenses and Certifications Requirements Required

• Registered Nurse Tennessee - Tennessee Board of Nursing Required
• BASIC LIFE SUPPORT - American Heart Association Preferred
• Registered Nurse Mississippi - Mississippi Board of Nursing Preferred
• Registered Nurse Arkansas - Arkansas State Board of Nursing

Knowledge, Skills and Abilities Identified leadership competencies.

• Use of pc and applications including word processing.
• Ability to use data, interpret reports, analyze, draw conclusions, and make appropriate plans.
• Ability to communicate professionally and effectively with all levels of Associate, management and physicians.
• Skill in negotiating with and between individuals and groups of people, including Associates, managers, and physicians.
• Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organizational goals.

Supervision Provided by this Position All associates assigned to the Emergency Services department, unless otherwise indicated. Includes professional, technical and service associates.

Physical Demands The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently. The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. Frequent invasive and non-invasive patient contact. Exposure to patient body fluids as well as exposure to hazardous or poisonous materials. Ability to react quickly to emergency situations.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South.

Because we’re not at our best until you are at yours.