Clinical Director, Crisis and Access to Care

Heritage Behavioral Health Center- HBHC; Decatur (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Wellness Days

401(k) plan

Health benefits

Continuing education opportunities

Tuition assistance program

Life insurance

Short-term disability

Job summary

Heritage Behavioral Health Center- HBHC in Decatur, IL is seeking a full-time Clinical Director to lead crisis and access-to-care programs. You will supervise managers, oversee 24/7 services, and ensure timely, evidence-based interventions.

The role requires a Master’s in a relevant field, licensure eligibility within 12 months, and strong crisis leadership. Expect collaboration with community partners and ongoing quality improvement efforts.

Qualifications

• Master’s degree in a relevant field is required.
• Credentialed licensure or eligibility within 12 months.
• LPHA preferred; crisis services experience.
• Valid driver’s license and reliable transportation.

Responsibilities

• Supervise Program Managers overseeing crisis services and access to care.
• Lead 24/7/365 programs and ensure high-quality, person-centered response.
• Provide direct client care during periods of high demand or staffing shortages.
• Develop and maintain compliant, efficient crisis workflows and collaboration with partners.

Skills

Leadership

Staff supervision

Communications

DSM-5 knowledge

Crisis response

Education

Master’s degree in counseling, social work, psychology, or related field

Licensure eligibility (LPC/LSW/LCPC/LCSW/LMFT) within 12 months

LPHA strongly preferred

Tools

EHR navigation

Job description

Clinical Director, Crisis & Access to Care — Heritage Behavioral Health Center – Decatur, Illinois

Full-Time | Leadership Position | Certified Community Behavioral Health Clinic (CCBHC)

About Heritage Behavioral Health Center

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic (CCBHC) serving individuals across a multi-county region in Central Illinois. We provide mental health and substance use treatment, crisis services, and recovery supports to anyone, anytime, and anywhere—ensuring compassionate care for individuals experiencing depression, anxiety, substance use, or other distressing symptoms.

We value our staff as our greatest asset, and we invest in creating a collaborative, growth-oriented workplace where innovation and high-quality care thrive.

Position Overview

Heritage is seeking a full-time Clinical Director to join our leadership team and oversee crisis and access-to-care programs. This influential role provides clinical leadership, staff training, operational coordination, and managerial oversight across multiple high-impact programs, including:

• 24/7 Crisis Response Call Center
• Open Access (Screening & Assessment)
• Behavioral Health Urgent Care
• 24/7 Mobile Crisis Response Team
• 24/7 The Living Room (Crisis Respite)

This leader will promote a seamless, caring, same-day response for individuals seeking help—ensuring timely access to assessment, crisis intervention, counseling, and supportive services.

Key Responsibilities

Leadership & Program Oversight

• Provide supervision and guidance to Program Managers overseeing crisis services and access to care.
• Lead programs operating 24/7/365, ensuring high-quality, person-centered response.
• Provide direct client care as needed during periods of high demand or staffing shortages.

Operational Excellence & Compliance

• Optimize workflows across crisis and access programs to ensure timely engagement, assessment, and linkage to care.
• Develop expertise in Mobile Crisis Response, CARES, The Living Room model, and CCBHC requirements.
• Ensure all clinical activities meet agency standards and regulatory requirements, including Rule 132/140 and SUPR 2060/2090.
• Operationalize programs to maintain high-quality service delivery and fiscal sustainability.

Staff Development & Training

• Participate in hiring, onboarding, and mentoring new staff.
• Provide training on assessments, crisis counseling, case management, and discharge planning.
• Lead clinical case reviews and support continuous quality improvement.

Collaboration & Community Engagement

• Maintain strong relationships with referral sources, community providers, hospitals, and first responders.
• Strengthen internal collaboration across all clinical departments for coordinated treatment planning.
• Participate in community events, coalitions, and statewide crisis system of care learning communities.

Knowledge, Skills & Abilities

• Strong ability to engage individuals in behavioral health treatment
• Leadership experience in programs operating 24/7/365
• Flexibility and comfort working in fast-paced, evolving environments
• Knowledge of behavioral health diagnoses and the DSM-5
• Understanding of psychiatric, substance use, medical, and community resources
• Ability to navigate and train staff in electronic health records
• Strong communication, teamwork, decision-making, and problem-solving skills
• Tolerance for ambiguity, uncertainty, and change

Education & Experience Requirements

• Master’s degree in counseling, social work, psychology, or related human services field (required)
• Credentialed licensure as LPC, LSW, LCPC, LCSW, or LMFT, or ability to obtain clinical licensure within 12 months
• LPHA (LCSW, LCPC, LMFT) strongly preferred
• Previous experience in crisis services and clinical/administrative supervision is required
• Valid driver’s license, reliable transportation, and proof of automobile insurance required

Salary Range

$75,000 – $90,000 per year

(Commensurate with experience and licensure)

Heritage’s Comprehensive Benefits Package

• Generous vacation, sick, and personal leave
• WELLNESS Days: 26 per year (every other Friday off, paid)
• Paid holidays
• Health Club/Fitness Reimbursement
• Employee Assistance Program
• Continuing education opportunities
• Tuition assistance program
• Agency-provided life insurance and short-term disability
• Retirement plans: 401(k) and Roth
• Optional health, dental, vision, FSA (health & dependent care), and supplemental life insurance
  • Health plan includes substantial agency contribution
• National Health Service Corps site – eligible for federal student loan forgiveness (LCPC, LCSW, MD, APN, RN, CADC, LSW, LPC)

Join Our Mission

If you are a dynamic clinical leader committed to ensuring compassionate, high-quality crisis response services.