Clinical Director

Twin Lakes Counseling; Federal Way (WA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Full health insurance (premium paid)

Retirement account with company match

Generous paid time off

Educational assistance plan

Student loan reimbursement (EAP)

On-site hybrid office in Federal Way

Job summary

Twin Lakes Counseling is seeking a Clinical Director to lead licensed clinicians and clinical supervisors, advancing access to mental health care across diverse communities. The role focuses on supervision, credentialing, and ensuring high-quality care while supporting remote and in-office clinicians.

You will develop trainings, manage onboarding, recruit and retain clinical staff, and partner with leadership to strengthen operations and culture within a growing practice.

Qualifications

• Eligible to be credentialed by all insurances accepted by TLC.
• Complete CAQH & ProviderSource profiles within two weeks of hire.
• One year commitment to the practice (fully paid).
• Registered with CAQH; paneling with some insurers is a plus.
• Familiarity with COAMFTE and/or CACREP internship programs.

Responsibilities

• Directly manage licensed clinicians and supervisors.
• Meet monthly with clinicians for clinical and supervisory support.
• Conduct employment evaluations and onboarding of the clinical team.
• Lead supervisor meetings and provide staff training and development.
• Recruit, hire, and onboard clinical staff and supervisees.
• Ensure timely responses to crises and maintain high clinical care standards.
• Develop onboarding trainings and materials for clinicians.
• Oversee time-off, policies, and scheduling for TLC clinicians.
• Coordinate with Admin HR and Billing teams on operations.
• Attend to records requests and legal inquiries when needed.
• Work toward paneling with insurances within six months.

Skills

Leadership

Team management

Clinical supervision

Crisis response

Policy compliance

Education

Masters or Doctorate in mental health counseling

Licensed LMFT/LMHC/LCSW/psychologist in WA

CAQH & ProviderSource familiarity

Tools

CAQH

ProviderSource

Job description

Twin Lakes Counseling is an insurance-based group psychotherapy practice in Federal Way, Washington, dedicated to making transformative mental health counseling and family therapy accessible to our community. We are a growing practice with a fun, connected, and positive-minded team of therapists, and we are committed to social justice and to providing access to services for clients with various insurances.

About the Role

The Clinical Director will lead, develop, and support a team of Licensed Clinicians and Clinical Supervisors while advancing our mission to make therapy accessible to diverse communities. This role is ideal for a strategic and people-focused leader with a strong background in supervising clinicians and experience providing and/or overseeing family and couples therapy.

The Clinical Director will foster a collaborative, inclusive, and growth-oriented environment, ensuring high-quality clinical care and ongoing professional development across the team. A high level of comfort with technology is essential, and while familiarity with insurance processes is preferred, comprehensive training and support will be provided.

This leader will play a key role in strengthening team culture, enhancing clinical operations, and supporting both remote and in-office clinicians.

What You’ll Do

Supervisory Responsibilities:

• Responsible for managing the companies Licensed Clinicians and Clinical Supervisors

Duties/Responsibilities:

• Directly fully licensed clinicians
• Meet monthly with fully licensed clinicians for clinical, employment, and supervisory support, ensuring each employee is meeting basic legal, ethical, and organizational requirements
• Complete employment evaluations and paperwork, as required
• Manage our team of supervisors, meeting twice a month with each supervisor to provide support and training, and run a 2-hour per month Supervisor Meeting
• Participate in recruitment, hiring, and onboarding of the clinical team including supervisors, licensed clinicians, and intern and associate supervisees (may include, but not limited to, attending internship days, networking with colleagues, attending conferences, reviewing applications, interviewing applicants, and/or developing a recruitment plan)
• Sign off on notes as needed, audit files, respond to crises within 24 hours, and ensure a high level of clinical care for TLC's clients
• Develop trainings and materials to support Clinicians in the onboarding process at TLC and that meets the clinical training needs of the staff
• Manage clinician time off and employment policies for TLC clinicians
• Plan, advertise, and execute quarterly staff events
• Schedule and manage weekly Staff Meetings
• Manage Scheduling & Transfer Processes
• Manage and/or work in collaboration with various support positions including our Admin Lead, HR Manager, and our highly trained Scheduler and Billing Team
• Receive and respond to feedback from staff and clients, working with the Leadership Team to implement changes in response to this feedback
• Respond to records requests, subpoena requests, and other legal inquiries
• Work with our billing team to become paneled/credentialed with all insurances Twin Lakes Counseling accepts within first 6 months of employment
• Spend at least one six-to-eight hour day on site at our beautiful Federal Way office (position can be fully in-office if desired)
• Meet with the Owner weekly and run monthly leadership team meetings

Required Skills/Abilities:

• Eligible to be credentialed by all insurances accepted by TLC
• Able to complete CAQH & ProviderSource profiles within two weeks of hire
• One (1) year commitment to the practice (fully paid), to allow time for credentialing, training, and contribution to our community
• Registered with CAQH (paneling with some insurance companies is a plus)
• Familiarity with accreditation requirements of COAMFTE and/or CACREP clinical internship programs

Education and Experience:

• Masters or Doctorate degree in a mental health counseling discipline
• Fully licensed LMFT, LMHC, LCSW, or clinical psychologist in the State of Washington
• At least six (6) years of experience in the mental health field, with expertise in crisis response, work with children, trauma, or another area of clinical need for the practice
• Prior private practice, mental health agency, or group experience
• Complete CAQH & ProviderSource profiles within two weeks of hire
• Become credentialed with all insurances TLC accepts within the first six months of employment (with full support from our billing team)
• One-year commitment to the practice (fully paid), allowing time for credentialing, training, and contribution to our community
• No outside clients may be seen in private practice, due to the marketing and credentialing provided by TLC

Ideal Candidate

• Passionate about developing supervisors and early-career clinicians
• Committed to making mental health care accessible to clients of all backgrounds and insurance types
• Energized by leadership in a collaborative, growing team

What We Offer

• Full administrative support: in-house medical billing staff coordinating benefits, eligibility, and claims
• A warm, friendly receptionist who answers calls and schedules intake appointments
• Established marketing and referral pipeline (most clinicians are full within 6 weeks)
• Access to our in-house psychiatric nurse practitioner (ARNP) for referrals and consultation
• Weekly group case consultation
• Leadership opportunity in a growing practice
• Supportive team environment and a comfortable office space
• Excellent group health insurance - premium fully paid for full-time employees
• Retirement account with 3% company matching
• Generous paid time off
• Annual training and licensure fee allowance
• Educational Assistance Plan (EAP) - tax-free student loan reimbursement

Work Location: Hybrid, with in-person days at our Federal Way, WA office.

Minority and bilingual candidates are encouraged to apply. Twin Lakes Counseling is committed to social justice and to providing access to mental health services for clients of all backgrounds and insurance types.