Clinical Device Management Administrator/ Remote
Intelas
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Benefits offered by this job
Job summary
Intelas, a Compass Healthcare company, seeks a ServiceNow Clinical Device Management Administrator to support CDM, FSM, and EAM on the ServiceNow platform. You will partner with stakeholders and IT teams to ensure automation, reporting, and lifecycle management across clinical devices and assets.
The role emphasizes strong ServiceNow administration, HTM workflow understanding, and delivering innovative solutions that drive operational efficiency and better customer experience.
Qualifications
- Strong ServiceNow administration experience.
- Understanding of Healthcare Technology Management (HTM) workflows.
- Ability to deliver innovative solutions for operational efficiency.
Responsibilities
- Administer, configure, and maintain the ServiceNow platform with focus on stability, performance and security.
- Manage users, groups, roles, ACLs, notifications, workflows and configurations.
- Support platform upgrades, patching, and release management activities.
- Troubleshoot and resolve platform issues with ServiceNow Support.
- Configure and support CDM capabilities and maintain asset lifecycle data.
- Configure FSM and EAM modules to support field service and asset management.
Skills
Job description
Intelas is a member of Compass Group USA
Intelas, a Compass Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptime—so clinicians can focus on care, not equipment issues.
We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment.
Join Intelas—where your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment.
Explore more at intelashealth.com.
The ServiceNow Clinical Device Management (CDM) Administrator is responsible for the administration, configuration, support, and continuous improvement of the ServiceNow platform, with a primary focus on Clinical Device Management (CDM), Field Service Management (FSM), and Enterprise Asset Management (EAM). This individual will partner with business stakeholders, IT teams, and vendors to ensure the platform supports operational excellence, automation, reporting, and enterprise asset lifecycle management.
The ideal candidate has strong ServiceNow administration experience, understands Healthcare Technology Management (HTM) workflows, and is passionate about delivering innovative solutions that improve operational efficiency and customer experience.
- Administer, configure, and maintain the ServiceNow platform, ensuring system stability, performance, and security.
- Manage users, groups, roles, ACLs, notifications, workflows, and platform configurations.
- Support platform upgrades, patching, and release management activities.
- Troubleshoot and resolve platform issues while coordinating with ServiceNow Support as needed.
- Configure and support ServiceNow Clinical Device Management capabilities.
- Maintain medical device asset records, lifecycle data, and preventive maintenance schedules.
- Support clinical engineering workflows, work order management, and device history.
- Assist with integrations supporting device inventory, recalls, cybersecurity, and compliance initiatives.
- Configure and support Field Service Management functionality, including:
- Work order management
- Technician scheduling and dispatch
- Mobile technician capabilities
- Parts and inventory management
- Service task automation
- Optimize technician workflows to improve operational efficiency and customer satisfaction.
- Support the complete asset lifecycle from acquisition through retirement.
- Maintain accurate asset records and relationships.
- Configure lifecycle states, asset models, and inventory processes.
- Assist with software and hardware asset reporting and governance.
- Develop dashboards, reports, and KPIs using ServiceNow reporting capabilities.
- Monitor platform health and operational performance.
- Analyze data to identify opportunities for process improvement and automation.
- Support integrations between ServiceNow and enterprise applications, including CMMS, ERP, Identity Management, EMR, cybersecurity platforms, and third‑party vendor solutions.
- Configure Flow Designer, IntegrationHub, and REST/SOAP integrations.
- Assist in implementing automation that improves operational efficiency.
- Recommend platform enhancements and best practices.
- Participate in solution design sessions and roadmap planning.
- Document system configurations, processes, and technical procedures.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Intelas maintains a drug-free workplace.
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