Clinical Customer Care Staff Pharmacist , Amazon Pharmacy

Amazon; Springfield (MA); On-site; USD 104,000 - 146,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

PillPack, LLC, an Amazon company, seeks a Staff Pharmacist to join our patient-centric online pharmacy team in Massachusetts. This role focuses on maintaining comprehensive patient profiles, evaluating orders for safety and appropriateness, and ensuring compliant dispensing of medications.

You will collaborate with technicians and engineering to keep automation running smoothly and deliver high-quality service.

Qualifications

• Active, unrestricted pharmacist license in your state of employment.
• Proficiency with basic computer functions and pharmacy systems.
• Exemplary interpersonal, written, and verbal communication skills.

Responsibilities

• Maintain comprehensive customer profiles including medical history and medications.
• Evaluate physician orders for appropriateness, dosage, interactions; suggest therapy changes as needed.
• Operate and troubleshoot pharmacy automation systems.
• Dispense medications in accordance with regulations; ensure compliant records.

Skills

Pharmacy license

Pharmacy systems

Communication skills

Education

Doctor of Pharmacy (PharmD)

Bachelor's degree in Science

Tools

Pharmacy software

Job description

Description

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.

Description

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy. We are looking for a Staff Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! Must have an active Registered Pharmacist license with the AZ, NH, MA, ID, FL, TX Board of Pharmacy.

• Shift schedule**

Wednesday - Saturday, 10 hour shifts from 9:00 AM - 7:30 PM

Key job responsibilities

• Maintain comprehensive customer profiles including current and past medical history, clinical and laboratory data, and concurrent medications (including over-the counter and home remedies)
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate
• Operate and Troubleshoot Pharmacy Automation Systems
• Utilize, monitor, and troubleshoot automated dispensing and fulfillment systems to ensure accurate, efficient, and timely preparation of prescription orders
• Collaborate with pharmacy technicians and engineering teams to resolve automation issues, optimize workflows, and maintain compliance with quality and safety standards
• Dispense Controlled Substances and Maintain Regulatory Compliance
• Accurately dispense controlled substances in accordance with DEA regulations and state-specific laws
• Maintain thorough, timely, and auditable records of all controlled substance transactions, including inventory management, reconciliation, and reporting requirements
• Provide Clinical Support:
• Answer clinical questions and provide guidance
• Collaborate with healthcare team members
• Document all healthcare team communications
• Investigate and resolve medication errors
• Additional Responsibilities:
• Implement policies and procedures in accordance with state and federal laws
• Maintain required regulatory documentation
• Participate in continuous improvement initiatives
• Support pharmacy operations across departments as needed
• Physical requirements may include ability to perform warehouse work and lift at least 20 pounds

BASIC QUALIFICATIONS

• Bachelor's degree in Science, or Doctor of Pharmacy in PharmD, or Doctor of Pharmacy
• Can have an active and unrestricted pharmacist license in your state of employment (additional licenses may be required)
• Proficiency with basic computer functions and pharmacy systems
• Exemplary interpersonal, written, and verbal communication skills

Preferred Qualifications

• Understanding of pharmacy laws and federal/state regulations
• Ability to manage high call volume while maintaining quality customer service

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Arizona - 103,800.00 - 146,400.00 USD annually

USA, FL, Florida - 103,800.00 - 146,400.00 USD annually

USA, ID, Idaho - 103,800.00 - 146,400.00 USD annually

USA, MA, Massachusetts - 103,800.00 - 146,400.00 USD annually

USA, NH, New Hampshire - 103,800.00 - 146,400.00 USD annually

USA, TX, Texas - 103,800.00 - 146,400.00 USD annually

Company

- PillPack, LLC

Job ID: A10493752