Clinical Coordinator - Quakertown Care Now

sluhn; Quakertown (Bucks County); On-site; USD 48,000 - 64,000; Full time

Job summary

St. Luke's University Health Network is seeking a Care Now Clinic Coordinator to serve as the SME for day-to-day urgent care operations at our Care Now sites. You will troubleshoot issues, coordinate between clinic staff and the Practice Administrator, and manage staff schedules to ensure smooth patient flow.

You may travel across the Network for onsite services, assist in training staff, and perform essential clinical workflow tasks such as registration and testing as needed.

Qualifications

• High school diploma or equivalent required.
• Graduate of an accredited MA program preferred or minimum of 3-5 years of clinical experience.
• Experience with medical terminology and prior experience working in a medical office preferred.

Responsibilities

• Serves as the SME effectively troubleshoot any problems (patient, staff or company) that arise in the day-to-day functioning of the office in a timely manner.
• Acts as liaison between the clinic staff and the Practice Administrator.
• Maintains staff schedules and troubleshoots all scheduling difficulties or special requests in a timely manner.
• Manages and maintains patient flow throughout urgent care clinic experience.
• Assists in training new staff and coverage as needed within the clinic.
• Travels throughout the Network as well as to other SLUHN contracted employers for onsite services.
• Possess skills and knowledge to perform daily clinical functions and workflow- including but not limited to system registration, epic registration, pre-employment physicals, fit for duty and other testing as they relate to Care Now and Occupational Medicine Services.
• Other duties as assigned.

Skills

Scheduling

Medical terminology

Customer service

Team coordination

Education

High school diploma or equivalent

MA program preferred

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Care Now Clinic Coordinator is the subject matter expert (SME) and takes an active and proactive role in the day-to-day operations of the urgent care clinic.

JOB DUTIES AND RESPONSIBILITIES:

• Serves as the SME effectively troubleshoot any problems (patient, staff or company) that arise in the day-to-day functioning of the office in a timely manner.
• Acts as liaison between the clinic staff and the Practice Administrator.
• Maintains staff schedules and troubleshoots all scheduling difficulties or special requests in a timely manner.
• Manages and maintains patient flow throughout urgent care clinic experience.
• Assists in training new staff and coverage as needed within the clinic.
• Travels throughout the Network as well as to other SLUHN contracted employers for onsite services.
• Possess skills and knowledge to perform daily clinical functions and workflow- including but not limited to system registration, epic registration, pre-employment physicals, fit for duty and other testing as they relate to Care Now and Occupational Medicine Services.
• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

• Sit up to 2 hours per day; 1 hour at a time. Stands for up to 10 hours per day; 8 hours at a time. Walk 6 hours per day; 10 minutes at a time. Consistently lift, carry and push objects up to 10 lbs. Occasionally lift, carry and push objects up to 75 lbs. Transports patients weighing up to 250 lbs. via wheelchair, bed and/or stretcher. Frequently stoop and bend. Frequently reach above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation, high and low frequencies. Must be able to see as relates to general, near, far, color, and peripheral vision.

EDUCATION:

• High school diploma or equivalent required. Graduate of an accredited MA program preferred or minimum of 3-5 years of clinical experience.

TRAINING AND EXPERIENCE:

• Experience with medical terminology and prior experience working in a medical office preferred.

St. Luke's University Health Network is an Equal Opportunity Employer.