Clinical Coordinator Float

TSAOG Orthopedic & Spine; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

TSAOG Orthopedic & Spine in San Antonio, TX, seeks a Full-Time Medical Office Administrator to support clinic operations. You will coordinate front desk and clinical workflows, manage schedules, and aid in delivering timely patient care.

Reporting to the Clinic Administrator, you will oversee day-to-day activities, coordinate surgery scheduling, monitor claims, and ensure regulatory compliance while delivering excellent service to patients and staff.

Qualifications

• High School Diploma or equivalent is required.
• Nationally Registered Medical Assistant Certification must be obtained within 6 months of hire or kept current.
• Familiarity with automated practice management systems (Athena) and health insurance concepts (deductibles, co-pays) is needed.
• Strong leadership and communication skills, plus excellent planning and organization.

Responsibilities

• Coordinate administrative and clinical staff activities to maximize resource use and efficient service delivery.
• Oversee day-to-day clinic operations and scheduling to reduce patient wait times and overtime.
• Assist physicians to ensure smooth, on-time clinic operation.
• Schedule surgeries and inform patients of pre-surgical requirements and orders.

Skills

Leadership

Communication

Planning

Organization

Multi-tasking

Education

High School Diploma or equivalent

Nationally Registered Medical Assistant Certification

Tools

Athena

Job description

Description

Position Status: Full-Time

Supervisor: Clinic Administrator

What You’ll Do

• Interaction with administrative and clinical staff including front desk, medical records, nursing, and ancillary services (when applicable) to ensure maximum utilization of resources and the efficient delivery of services.
• Oversees the day-to-day clinic activities and schedule in an effort to reduce patient wait times, and reduce overtime expenses.
• Assists physician to ensure clinic runs smoothly and on time.
• Schedules patient for surgery and advises patients of pre-surgical requirements to include laboratory orders and/or x-rays. Reviews surgical documents with patients.
• Advises patients of co-payment, co-insurance or other out-of-pocket expenses prior to surgery and refers patient to a financial counselor when necessary.
• Maintains surgical schedule and serves as liaison between staff and authorization department.
• Enters surgical/clinical charges into Athena, or directs charge tickets to reception specialist when appropriate.
• Coordinates scheduling of patient’s tests, ensuring follow-up appointments with physician are scheduled.
• Documents patient phone calls, prescription refill messages, and obtains physician signature.
• Manages clinical risk issues for patients/physician.
• Ensures patient phone calls are retrieved and returned in a timely manner.
• Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
• Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinical Services Manager as needed.
• Analyzes average patient wait times and makes recommendations for improvement as needed.
• Communicates with staff and physician on a regular basis to ensure quality of service and needs by the physician and patients are successfully met.
• Coordinates Physician personal and meeting schedules, to include solutions where scheduling conflicts exist.
• Coordinates On-Call rounding lists of patients.
• Ensures regulatory compliance and reports any issues to Clinical Services Manager as they arise.

Requirements

What You’ll Need

• High School Diploma or equivalent. Nationally Registered Medical Assistant Certification required (must be obtained within 6 months of hire and/or must be kept current).
• Minimum of two years clinical experience.
• Must have clinical knowledge. Familiar with automated practice management systems such as Athena. Must be familiar with health insurance requirements as it relates to medical reimbursement (i.e., deductibles, co-pays, etc.)..
• Must demonstrate strong leadership and effective communication skills. Excellent planning, organization and managements skills. Ability to multi-task, works in a fast-paced work environment, and demonstrates team cooperation is required..
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.
• Requires prolonged standing, sitting, stretching, and some bending. Requires eye hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information to patients and team members. Normal but fast-paced work environment.
• Requires regular and consistent attendance.

#Clinic1