Clinical Contact lens consultant

Oculus Inc.; Missouri; In loco; USD 85.000 - 130.000; Tempo pieno

Descrizione del lavoro

Oculus Inc. is seeking a Clinical Contact Lens Consultant to work remotely, providing expert clinical support for doctors and staff in contact lens fitting, design, and education.

The role involves consultations by phone, email, and online coaching, developing training materials, and collaborating across Sales, Marketing, Regulatory, and Quality teams to enhance product quality and service delivery.

Competenze

• High school diploma or equivalent required; certification or college degree in opticianry, technology, science, business, or a related field preferred.
• Licesned fitting optician or NCLE certification required.
• Minimum of 10 years of clinical, technical, and/or industry experience in ophthalmology or optometry preferred.
• Strong knowledge of contact lens designs and fitting philosophies.

Mansioni

• Provide clinical consultation and support to WAVE customers through phone, email, online coaching, and case consultation to assist with contact lens fitting, design, and effective use of the WAVE Contact Lens System.
• Provide clinical consultation and guidance to help practitioners improve contact lens designs and develop their skills using WAVE software and lenses.
• Assist in the development, maintenance, and improvement of clinical training and educational materials for eye care practitioners and staff.
• Support cross-functional initiatives involving Sales, Customer Service, Marketing, Regulatory, and Quality Management.
• Review WAVE software and provide clinical and user feedback to support product improvements and enhancements.
• Maintain a high level of knowledge regarding WAVE software, lenses, contact lens design and fitting, and their clinical applications.

Conoscenze

Clinical ophthalmology experience

Opticianry knowledge

NCLE certification

Cross-functional collaboration

Microsoft Office proficiency

Formazione

High school diploma or equivalent

Opticianry certification or college degree

Strumenti

Microsoft Word

Excel

Outlook

PowerPoint

Teams

SharePoint

TeamViewer

Descrizione del lavoro

Job Overview

The Clinical Contact Lens Consultant role at WAVE Contact Lens System is a full-time remote position that provides responsive, professional clinical and educational support to doctors and their staff. This role provides expertise in contact lens fitting and design, supports customer education and cross-functional initiatives, and collaborates with WAVE and OCULUS teams to advance customer service, product quality, and business results.

Essential Responsibilities and Duties (other duties may be assigned)

• Provide clinical consultation and support to WAVE customers through phone, email, online coaching, and case consultation to assist with contact lens fitting, design, and effective use of the WAVE Contact Lens System.
• Provide clinical consultation and guidance to help practitioners improve contact lens designs and develop their skills using WAVE software and lenses.
• Assist in the development, maintenance, and improvement of clinical training and educational materials for eye care practitioners and staff, including manuals, forms, photographs, videos, and other resources.
• Support cross-functional initiatives involving Sales, Customer Service, Marketing, Regulatory, and Quality Management, including WAVE contact lens designs and applicable domestic and international requirements.
• Review WAVE software and provide clinical and user feedback to support product improvements and enhancements.
• Maintain a high level of knowledge regarding WAVE software, WAVE lenses, contact lens design and fitting, and their clinical applications.
• Stay current on contact lens industry and ophthalmology trends, innovations, market developments, and regulatory requirements through continuous learning.
• Collaborate with other departments and promote teamwork within the WAVE and OCULUS teams to deliver quality service, productivity, and business results.
• Understand and apply the company Fundamentals at all times.
• Represent WAVE at local, regional, and international tradeshows and other industry events as needed.
• Support special assignments, projects, and other business initiatives as assigned

Qualifications

• High school diploma or equivalent required; certification or college degree in opticianry, technology, science, business, or a related field preferred.
• Licensed fitting optician or NCLE certification required.
• Minimum of 10 years of clinical, technical, and/or industry experience in ophthalmology or optometry preferred.
• Strong knowledge of contact lens designs and fitting philosophies.
• Broad knowledge of conditions, pathologies, and treatments managed by ophthalmologists and optometrists, with detailed knowledge related to contact lens fitting and associated devices.
• Strong analytical, strategic-thinking, problem-solving, planning, organizational, and multitasking skills.
• Ability to work effectively across functions and collaborate with others.
• Proficiency with computer applications, including Microsoft Word, Excel, Outlook, PowerPoint, Teams, SharePoint, and TeamViewer.
• Strong customer-service orientation and professional work ethic.
• Ability to maintain confidential company and patient-related information.

Physical demands and work environment

• Ability to perform a desk-based role for extended periods, including sitting, talking, hearing, and working at a computer using various software applications.
• Ability to travel approximately 10-25% of the time.

Scope and changes

The job description is not intended to cover every single requirement of the job and that the company reserves the right to change job duties at any time.