Clinical Consultation Triage Team

Sedgwick; Denver (CO); Remote; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K and PTO

Job summary

Sedgwick is hiring for a Clinical Consultation Triage Nurse in a remote, full-time role. You will triage calls, assess needs, and provide care guidance to determine the appropriate level of care, while supporting return-to-work goals.

The ideal candidate holds an RN license (compact) with BSN preferred and is proficient with multiple screens and EHR/telehealth tools. This position emphasizes clinical judgment, patient advocacy, and cost-effective outcomes.

Qualifications

• Bachelor’s degree in nursing (BSN) preferred.
• Active unrestricted RN compact licensure required.
• Proficient in multiple screens and computer applications.

Responsibilities

• Applies all phases of the nursing process during triage calls.
• Identifies caller needs and may refer to physician services.
• Evaluates need for alternative treatment via telephonic assessment.
• Triage data and enter into computer system.
• Identifies life-threatening emergencies and recommends interventions.
• Refers to appropriate level of care and directs patients accordingly.
• Adheres to quality assurance standards.
• Serves as resource to triage team members.

Skills

Verbal communication

Nursing assessment

Telephonic triage

Education

RN license (compact)

BSN preferred

Tools

EHR systems

Telehealth platforms

Job description

US Telecommuter

Full time

R78426

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Clinical Consultation Triage Team

We are looking to add 3 full-time nurses to our Clinical Consultation team. We are hiring for the following shifts (Monday through Friday with a rotating weekend):

• 11:00 AM to 7:30 PM

• 12:00 PM to 8:30 PM

Please note, this class starts on October 19th – no exceptions.

As a nurse at Sedgwick, you can build a meaningful and rewarding career while advocating for patients in a nontraditional clinical setting.

• Apply your medical/clinical or rehabilitation knowledge and experience to assist in the management of complex medical conditions, treatment planning and recovery from illness or injury.

• Work in the best of both worlds – a rewarding career making an impact on the health and lives of others, and a remote work environment.

• Enjoy flexibility in your career path while advocating for the most effective and efficient medical treatment for injured employees in a non-traditional setting.

• Enable our Caring counts® mission supporting injured employees from some of the world’s best brands and organizations.

• Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.

• Celebrate your career achievements and each other through professional development opportunities, continuing education credits, team building initiatives and more.

• Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

PRIMARY PURPOSE OF THE ROLE:

To triage calls to assess needs, giving appropriate care advice and disposition to appropriate level of care treatment while promoting cost-effective outcomes and safely facilitate return to work.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE:

• Applies all phases of the nursing process, i.e., assessment, planning, implementation and evaluation when triaging calls.

• Identifies the needs of caller by triaging, obtaining general health information and/or physician services referral.

• Evaluates need for alternative treatment through telephonic contact and assessment with service provider.

• Triages patient using defined triage protocols to obtain pertinent data; and enters data into computer system.

• Identifies life-threatening emergencies and recommends appropriate interventions.

• Refers issues requiring physician interventions to physician in a timely manner; directs patients to appropriate level of care including but not limited to the nearest emergency room, urgent care facility, primary treating physician or selfcare. Demonstrates effective verbal communications skills.

• Adheres to quality assurance standards.

• Serves as resource to triage team members.

EDUCATION AND LICENSING

• Bachelor’s degree in nursing (BSN) preferred.

• Active unrestricted RN compact licensure required along with two (2) years of recent clinical practice experience.

• Should be proficient in multiple screens and multiple computer applications.

TAKING CARE OF YOU

• Seeks innovative customer solutions.

• Craves cutting edge opportunities.

• Wants dynamic company culture.

• Passion about creativity.

• Seeks ongoing learning as a person and professional.

• Thrives when solving challenging problems.

• Wants achievements to be celebrated.

• We offer a diverse and comprehensive benefits including medical, dental vision, 401K, PTO and more beginning your first day.

NEXT STEPS

If your application is selected to advance to the next round, a recruiter will be in touch. #nurse

Work environment requirements for entry-level opportunities include —

Physical: Computer keyboarding

Auditory/visual: Hearing, vision and talking

Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $34.00-$36.00/hr.

**Always accepting applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com