Clinical Consultant II - Spinal Surgery

Kaiser Permanente; Oakland (CA); On-site; USD 90,000 - 135,000; Full time

Job summary

Kaiser Permanente in Oakland is seeking a clinical operations consultant to help align diverse stakeholders and advance clinical initiatives. You will support development, implementation, and evaluation of care delivery improvements, mapping future state processes and assessing ROI.

The role requires collaboration across teams, data analysis, and change management to deliver measurable outcomes in a clinical setting.

Qualifications

• Bachelor's degree or comparable experience in a health-related field.
• Minimum three years experience in clinical operations or health care environment.
• Strong communication and collaboration across diverse stakeholder groups.
• Ability to analyze performance metrics and support clinical initiatives.

Responsibilities

• Build relationships with stakeholders; share resources, information, and feedback.
• Execute assignments using up-to-date subject knowledge and procedures.
• Work with senior team members to align stakeholders and drive initiatives.
• Develop requirements for clinical/process/system solutions with cross-functional teams.
• Map current vs. future state processes and identify value gaps.
• Perform data analyses to support care delivery initiatives and measure impact.

Skills

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Critical Thinking

Cross-Group Collaboration

Decision Making

Dependability

Diversity, Equity, and Inclusion

Drives Results

Facilitation Skills

Health Care Industry

Influencing Others

Integrity

Learning Agility

Organizational Savvy

Problem Solving

Short- and Long-term Learning & Recall

Teamwork

Topic-Specific Communication

Education

Bachelor's degree or higher in Nursing, Health Care, Public Administration, Public Health, Statistics, Science or related field

Job description

Job Summary:

Serves as part of a consultant team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within clinical settings within a technical area or workstream. Provides insight and supports the development and implementation of clinical initiatives, systems, and/or processes to a desired future state. Supports clinical or care delivery strategy and organizational alignment and prioritization of clinical initiatives by evaluating performance metrics. Manages projects or project components under the guidance of team members, participates in change management activities, and performs data analyses in support of care delivery or clinical initiatives. Supports compliance of work activities by adhering to relevant policies and procedures.

Essential Responsibilities:

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
• Serves as part of a consultant team under the guidance of more senior team members to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive successful initiatives and projects within care delivery or clinical settings within a technical area or workstream by identifying and ensuring representation and inclusion of appropriate stakeholders and team members; building rapport and partnerships with stakeholder teams, third party vendors, and management to produce results that are outcome driven; working with stakeholders to develop goals and set the prioritization of deliverables; communicating tough issues to stakeholders while maintaining an independent perspective; and preparing written materials and presentations for management and other key clients.
• Develops requirements for clinical, process, or system solutions within assigned technical area(s) by working with stakeholders and cross-functional teams as appropriate; leveraging requirements gathering methodologies to identify clinical, functional, and non-functional requirements; and assisting in the development and documentation of case studies to assess the costs, benefits, and ROI of proposed solutions.
• Provides insight and supports the development and implementation of clinical initiatives, systems, and/or processes to a desired future state by maintaining a working understanding of how current processes impact clinical operations across one or more technical areas; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
• Supports clinical or care delivery strategy and organizational alignment and prioritization of clinical initiatives by evaluating performance metrics, standards, and methods to establish success; working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; and executing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives.
• Serves as an advocate of continuous learning and professional development by building a working knowledge of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; supporting the ongoing enhancement and innovation of clinical consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.
• Manages projects or project components under the guidance of team members by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plan; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or clinical initiative risks, issues, and trigger events; and resolving or escalating risks or issues as appropriate.
• Participates in change management activities associated with care delivery or clinical initiatives by engaging stakeholders to obtain support and buy in for changes; using appropriate change management methods and approaches; and ensuring stakeholders understand intent and purpose, and support a culture of change.
• Performs data analyses to support care delivery or clinical initiatives by using appropriate data analysis tools and approach to assess performance; deploying suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); and conducting analyses and performing experimental tests to evaluate the effectiveness of clinical solutions.
• Supports compliance of work activities by adhering to KP, departmental, and/or clinical policies and procedures.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Applied Data Analysis
• Conflict Resolution
• Managing Diverse Relationships
• Service Focus

Minimum Qualifications:

• Bachelors degree in Nursing, Health Care, Public Administration, Public Health, Statistics, Science or a directly related field OR Minimum three (3) years experience in clinical operations or a health care environment.

Preferred Qualifications:

• One (1) year of experience consulting in a large multi-hospital system.
• One (1) year of experience working with outpatient/ambulatory service line optimization.