Clinical Consultant

Sun Life; Kansas City (MO); Hybrid; USD 77,000 - 116,000; Full time

Job summary

Sun Life U.S. embraces a hybrid work model with in-office presence at least 2 days per week. The Clinical Consultant role sits within Clinical Services, applying clinical expertise to disability claims management without hands-on care, using EMR and phone/fax communication.

You will evaluate medical documentation, provide insights on complex conditions, educate stakeholders, and support return-to-work planning while mentoring peers and collaborating in roundtables.

Qualifications

• RN licensure with active and unrestricted status; BSN preferred.
• CCM or CRRN certification, or eligibility to pursue one, is encouraged.
• 3+ years of clinical experience with an adult working-age population.
• Experience in rehabilitation, Occupational Health, Case/Care Management, Disability Insurance, Group Benefits, or Workers' compensation is a plus.
• Strong communication skills to consult across multiple audiences.
• MS Office tools proficiency (Outlook, Word, Excel) and clinical systems.
• Self-motivated with excellent critical thinking, time management, and judgment.

Responsibilities

• Evaluate medical documentation to assess disability claims and functional capabilities.
• Provide clinical insight on complex medical conditions, treatment plans, and recovery timelines.
• Collaborate with claims professionals to synthesize facts and support quality decisions.
• Educate and consult with physicians, vocational counselors, employers, and other stakeholders.
• Communicate medical determinations via phone and written reports.
• Support return-to-work planning through evaluation of restrictions, accommodations, and functional potential.
• Participate in peer collaboration and claims roundtables to share best practices.
• Mentor peers and educate internal teams on clinical topics and trends.

Skills

Communication skills

Microsoft Office proficiency

Critical thinking

Time management

Judgment skills

Education

RN licensure (unrestricted)

BSN preferred

CCM/CRRN certification (or eligible)

Tools

Microsoft Office (Outlook, Word, Excel)

Clinical systems

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.

The opportunity:

Sun Life operates with a Work Is Healthy (WisH) approach for disability claims management. As a Clinical Consultant within our Clinical Services team, you will apply your clinical expertise as a member of an interdisciplinary team that focuses on returning clients to optimal levels of productivity. This role does not involve hands‑on assessment or direct care. All work is solely performed using electronic medical records and phone/fax communication.

How you will contribute:

• Evaluate medical documentation to assess disability claims and functional capabilities.
• Provide clinical insight on complex medical conditions, treatment plans, and recovery timelines.
• Collaborate with claims professionals to synthesize facts and support quality decisions.
• Educate and consult with physicians, vocational counselors, employers, and other stakeholders.
• Communicate medical determinations via phone and written reports.
• Support return‑to‑work (RTW) planning through evaluation of restrictions, accommodations, and functional potential.
• Participate in peer collaboration and claims roundtables to share best practices.
• Mentor peers and educate internal teams on clinical topics and trends.

What you will bring with you:

• Ability to work with a diverse range of people
• RN licensure, active and unrestricted, BSN preferred
• Specialty certification such as CCM, CRRN, or eligible with desire to pursue a plus
• 3+ years of clinical experience working with an adult working age population
• Experience in a rehabilitation setting, Occupational Health, Case/Care Management, Disability Insurance, Group Benefits, or Workers compensation a plus
• Strong communication skills to consult professionally across multiple audiences.
• Proficiency in Microsoft Office tools, including Outlook, Word, Excel, and clinical systems.
• Self‑motivated with excellent critical thinking, time management, and judgment skills.

Salary:

$77,400 - $116,100

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well‑being with comprehensive benefits, including generous vacation and sick time, market‑leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer‑funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodation(s) to the known physical or mental limitation(s) of otherwise‑qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [e-mail] request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Claims - Clinical

Posting End Date:

30/10/2026