Clinical Concierge Medical Assistant (MA-C) - Urgent Care

MultiCare Health System; Poulsbo (WA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plans

Tuition reimbursement

Generous PTO

Job summary

Indigo Urgent Care, a MultiCare company, is seeking a Clinical Concierge Medical Assistant to support clinical tasks and coordinate patient care within the MA-C scope. You will work closely with physicians and clinic staff to ensure outstanding health care outcomes and a welcoming patient experience.

This 0.9 FTE day shift (8am–8pm, three 12‑hour shifts) offers a base wage with increasing incentives: $2.50/hour premium, $1.75 X‑Ray certification premium, weekend differential, and a monthly

Qualifications

• MA-C certification or Washington MA-C license required.
• BLS certification preferred or obtainable through in-house training.

Responsibilities

• Support clinical tasks within MA-C scope and coordinate patient care.
• Collaborate with physicians and clinic staff to ensure efficient, compassionate care.
• Assist in creating a safe, welcoming environment for patients.

Skills

Team collaboration

Patient care

Customer service

Clinical documentation

Education

MA-C Certification

BLS Certification

Tools

X-Ray equipment

Job description

About Indigo Urgent Care

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most. Join our team as a Clinical Concierge Medical Assistant with Indigo. At Indigo, we embrace innovation and value input from our team members. We focus on what matters most— caring for the patients in the communities we serve.

Job Details

FTE: 0.9 Shift: Day Schedule: 8am-8pm (3 x 12-hour shifts)

Unique Earning Potential, in addition to your base hourly rate: $2.50/hour Indigo Premium on top of base rate for all hours worked

$1.75/hour X-Ray Certification Premium on top of base rate for all hours worked for employees who become trained and certified in X-Ray $1.25/hour Weekend Differential for staff who work weekend shifts Extra Shifts and Float incentives awarded when applicable Monthly Indigo Incentive Program, with a payout rate of up to $300/month

Benefits

What We Offer

• Excellent, robust benefits including a variety of medical, dental, and vision coverage plans to fit your needs with generous employer-paid contribution, life insurance, and short- and long-term disability
• Additional Total Rewards including a variety of retirement savings plans
• Career growth focuses on leadership pathways, mentor/preceptor opportunities, and tuition reimbursement program (100% of tuition and fees or up to $5,250 for full‑time employees/$2,500 for part‑time employees per year)
• Generous paid time off, including time off for extended illness and wellness program to support work/life balance, including dedicated mental health coaching and services
• Benefits eligibility may depend on role and location, some exceptions may apply

Position Summary

The Clinical Concierge Medical Assistant is an incredible opportunity to expand your role in health care through performing clinical tasks and coordinating patient care within the MA-C license scope. As a Clinical Concierge Medical Assistant, you will work in high‑collaboration with your team to ensure the best possible health care outcomes and patient experiences. You will support the unit through excellent patient customer service and clinic management assistance.

Responsibilities

• You will collaborate with physicians, clinical staff, front office staff and clinic management to ensure comprehensive health care outcomes
• You will perform a variety of functions within the clinic setting requiring specialized knowledge and integration of available standards, resources, and data
• Advocate for ethical and holistic care promoting the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds
• You will create and provide a safe and supportive environment for patients

Requirements

• Washington State Requirements: Washington State Medical Assistant-Certified (MA-C) Washinton State Medical Assistant Interim Certification acceptable for up to one year from issue date or until MA-C is issued. Current BLS Certification or may be obtained through an in‑house training program, depending on assignment Minimum one (1) year experience in physician's office or other medical facility preferred Exceptions may be made for applicants currently in an externship or residency program with an active or pending WA DOH MA‑R certification within 7 days of hire Washington State Medical Assistant-Certified (MA-C) license within 45 days of hire.
• Idaho State Requirements: Current CMA certification by AAMA, NHA or NCCT WA state MA-C license, or WA state MA‑R license required with endorsed by Indigo within the first 30 days of employment Current BLS Certification or may be obtained through an in‑house training program, depending on assignment Minimum one (1) year experience in physician's office or other medical facility preferred Exceptions may be made for applicants currently in an externship or residency program with an active or pending WA DOH MA‑R certification within 7 days of hire

Better Way to Work in Health Care

Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work. Team-based care model: Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels. Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff. Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign‑on bonuses, tuition assistance, and more.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.83 - $35.71 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.

Company Overview

MultiCare is a not‑for‑profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state‑designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.

Values and Diversity

Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

MultiCare provides equal employment opportunity to all employees and job applicants.

We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.