Clinical Concierge - Medical Assistant

1012 Lehigh Valley Physician Group - Lehigh; Macungie (Lehigh County); On-site; USD 36,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Medical Assistant or LVPG Medical Assistant Trainee to serve as the first contact for patients and support care coordination. This role blends administrative, clerical, and clinical duties to streamline workflow and enhance patient experiences.

Responsibilities include registering patients, verifying insurance, scheduling, EMR maintenance, rooming, specimen collection, and assisting with vaccines and examinations under provider orders.

Qualifications

• Specialized Diploma as a Medical Assistant or LVPG Medical Assistant Trainee course.
• Strong multitasking, organizational, and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities in fast-paced healthcare environment.
• Excellent communication and interpersonal skills with empathy and professionalism.
• BL S - Basic Life Support certification.

Responsibilities

• Coordinate and perform patient check-in/check-out with accurate registration.
• Verify insurance eligibility, collect payments, and process referrals.
• Schedule appointments and manage clinic workflow.
• Maintain EMR accuracy and complete patient documentation.
• Prepare exam rooms, assist with patient information collection, and support procedures.
• Collect and prepare lab specimens and perform charted tasks.
• Administer medications and vaccinations per orders within scope.
• Complete follow-up calls within 2–3 days post discharge.

Skills

Multitasking

Organizational skills

Communication

Empathy

Problem-solving

Education

Specialized Medical Assistant Diploma or LVPG Trainee course

Associate’s Degree (preferred)

Tools

EMR systems

Microsoft Excel

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Serves as the first point of contact for patients and plays a pivotal role in ensuring a seamless, high-quality patient experience. This role combines administrative, clerical, and clinical responsibilities to enhance workflow efficiency, optimize patient care coordination, and provide direct clinical support. Collaborates with providers, clinical team, and administrative staff to facilitate care delivery while upholding a high standard of customer service.

Job Duties

• Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).
• Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection.
• Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals.
• Schedule appointments while optimizing clinic workflow.
• Handle patient inquiries.
• Maintain electronic medical records (EMR), ensuring accuracy and compliance.
• Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.
• Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference.
• Ensure accurate documentation in the medical record.
• Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
• Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort.
• Identify patient risks and communicate them to the provider.
• Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
• Collect and prepare lab specimens and complete necessary requisitions.
• Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
• Support patient procedures and assist with medical examinations.
• Complete follow-up phone calls to all patients within two to three days post discharge.

Minimum Qualifications

• Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course.
• Strong multitasking, organizational, and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment.
• Excellent communication and interpersonal skills, demonstrating empathy and professionalism.
• Exceptional customer service and phone etiquette.
• Knowledge of clinical workflows, medical terminology, and basic patient care practices.
• BLS - Basic Life Support - American Heart Association

Preferred Qualifications

• Associate’s Degree from a Medical Assistant Program.
• 1 year customer service experience in a healthcare setting.
• CCMA - Certified Clinical Medical Assistant - National Healthcareer Association Upon Hire or CMA - Certified Medical Assistant - American Association of Medical Assistants Upon Hire or CMAC - Clinical Medical Assistant Certification - American Medical Certification Association Upon Hire or MAC - Medical Assistant Certification - American Medical Certification Association Upon Hire or NCMA - National Certified Medical Assistant - National Center for Competency Testing Upon Hire or NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals Upon Hire or RMA - Registered Medical Assistant - American Medical Technologists Upon Hire

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. https://youtu.be/GD67a9hIXUY Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift: Day Shift Address: 6451 Village Lane Primary Location: Macungie - 6541 Village Lane Position Type: Onsite Union: Not Applicable Work Schedule: Monday - Sunday 8am to 8pm. Rotating weekends and holidays. Department: 1012-23108 LVPG-L Family Med ExpressCare - Macungie

LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust - and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune - align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values - Compassion, Integrity, Collaboration and Excellence - you will have a rewarding and successful career here.