Clinical Concierge - Diagnostic Technologist

LVHN; Lehighton (Carbon County); Hybrid; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

Lehigh Valley Health Network (LVHN) is seeking a Radiologic Technologist to join our imaging team in a hybrid role. You will handle patient check-in, scheduling, and support for radiologic procedures across multiple sites, while maintaining EMR accuracy and safety standards.

The ideal candidate has 2+ years of diagnostic imaging experience, strong knowledge of anatomy and radiologic physics, and proficiency with PACS and EMR systems. BLS certification within 30 days is expected.

Qualifikationen

• Graduate of an accredited Radiologic Technologist program (AART) and registration.
• Minimum 2 years of diagnostic imaging experience in healthcare.
• Strong knowledge of anatomy, physiology, radiation physics, and clinical workflows.

Aufgaben

• Coordinate patient check-in/check-out and ensure accurate registration.
• Prepare and maintain imaging rooms, ensure sanitation and stocking.
• Perform diagnostic imaging procedures with proper technique and safety.
• Follow HIPAA, OSHA and radiation safety guidelines meticulously.
• Assist providers with collecting patient information and documentation.

Kenntnisse

EMR systems

Radiology PACS

Scheduling platforms

Microsoft Office

Patient-centered communication

Radiologic safety

Ausbildung

Accredited Radiologic Technologist program (AART)

Associate's Degree in Radiologic Technology

Tools

EMR systems

PACS software

Scheduling platforms

Microsoft Office Suite

Jobbeschreibung

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Summary

This position is a hybrid role that integrates front-desk administrative duties, patient care responsibilities, and diagnostic imaging expertise. This position serves as the initial point of contact for patients, ensuring a high level of customer service, efficient patient flow, and accurate diagnostic imaging. This role supports providers, clinical team, and administrative staff in patient registration, clinical support, and radiologic imaging while maintaining compliance with safety regulations and facilitating care delivery while upholding a high standard of customer service.

Job Duties

• Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection.
• Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals.
• Schedule appointments while optimizing clinic workflow.
• Maintain electronic medical records (EMR), ensuring accuracy and compliance.
• Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference. Ensure accurate documentation in the medical record.
• Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
• Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort. Identify patient risks and communicate them to the provider. Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
• Support patient procedures and assist with medical examinations.
• Complete follow-up phone calls to all patients within two to three days post discharge.
• Follow strict radiation safety protocols, including collimation, shielding, and exposure minimization. Maintain detailed records of performed procedures, diagnostic findings, and provider instructions. Provide clear instructions and reassurance to patients undergoing imaging, ensuring compliance and comfort.
• Prepare, operate, and maintain radiologic imaging equipment and ensure the safety of the imaging environment. Perform diagnostic imaging procedures while ensuring accurate positioning, technique, and image clarity.
• Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).
• Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.
• Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
• Collect and prepare lab specimens and complete necessary requisitions.

Minimum Qualifications

• Technical School Diploma Graduate of accredited Radiologic Technologist program (AART).
• 2 years diagnostic imaging experience in a healthcare setting.
• Medical & Radiologic Knowledge: Strong understanding of anatomy, physiology, radiation physics, and clinical workflows.
• Technical Proficiency: Competency in EMR systems, radiology PACS software, scheduling platforms, and Microsoft Office Suite.
• Patient-Centered Communication: Ability to explain imaging procedures, alleviate patient anxiety, and provide patient education.
• Multitasking & Problem-Solving: Ability to manage high patient volumes, coordinate scheduling, and ensure smooth imaging workflows.
• Compliance & Safety: Strict adherence to HIPAA, OSHA, and radiation safety guidelines.
• RT - Registered Technologist Radiology - American Registry of Radiologic Technologists Upon Hire and
• BLS - Basic Life Support - American Heart Association Within 30 Days

Preferred Qualifications

• Associate's Degree in Radiologic Technology.

Physical Demands