Clinical Clerk II (Bilingual)

Kaiser Permanente; San Diego (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

The Kaiser Permanente Internal Medicine department in San Diego is seeking an Administrative Clerk to support data processing and report generation for patient care workflows.

Under supervision, you will enter data from questionnaires and lab reports, run routine reviews of screening algorithms, schedule appointments, and communicate with patients by phone and email, maintaining accurate, networked patient databases to assist clinicians.

Qualifications

• Medical Terminology or equivalent experience.
• Good oral and written communication skills.
• Experience with PC and/or MAC compatible computers.
• Experience with OPAS, KPDS, LMS and REMls.
• Multiline telephone experience.

Responsibilities

• Perform computer data entry from patient questionnaires, laboratory reports, messages, provider visit forms and other sources.
• Conduct data searches and generate reports according to established schedule and procedures.
• Print and mail letters and information packets to patients.
• Make follow-up telephone calls to patients regarding return of questionnaires, completion of lab testing and scheduling of appointments recommended by the patients provider, Care Coordinator or Care Manager.
• Answer patient telephone calls and triage to appropriate Provider, Care Coordinator or Care Manager.
• Call in Pharmacy Refills as assigned.
• Retrieve lab results from RMS and enter into department based computer tracking systems.
• Maintain pre-established inventory levels of computer, office and medical supplies at designated care locations.
• Execute changes in patient data fields in the computer program per instruction of the Provider, RN Care Coordinator or Case Manager.
• Generate statistical reports as requested by department administrator.
• Review algorithm based computer screening decisions and adjust as indicated prior to final approval by licensed personnel.
• Order charts from Medical Records as needed or requested by Provider.
• Performs other duties as required.

Skills

Medical terminology

Written & oral communication

Multiline telephone

Bilingual English/Spanish

PC/Mac experience

Tools

OPAS

KPDS

LMS

REMls

Job description

Job Summary:

Under supervision of department administrators, the Internal Medicine clerk is responsible for computer data processing and report generation including steps of data entry, sorting, compilation, printing and distribution of reports. This position maintains comprehensive, networked patient data bases which supports the clinical interventions by physicians, NP/PAs and/or RN care coordinators. Daily responsibilities may include initial review and adjustment of algorithm based computer screening decisions prior to final approval by licensed personnel. The clerk also has ongoing patient contact in scheduling appointments, providing follow-up instructions and screening messages for providers.

Essential Responsibilities:

• Perform computer data entry from patient questionnaires, laboratory reports, messages, provider visit forms and other sources.
• Conduct data searches and generate reports according to established schedule and procedures.
• Print and mail letters and information packets to patients.
• Make follow-up telephone calls to patients regarding return of questionnaires, completion of lab testing and scheduling of appointments recommended by the patients provider, Care Coordinator or Care Manager.
• Answer patient telephone calls and triage to appropriate Provider, Care Coordinator or Care Manager.
• Call in Pharmacy Refills as assigned.
• Retrieve lab results from RMS and enter into department based computer tracking systems.
• Maintain pre-established inventory levels of computer, office and medical supplies at designated care locations.
• Execute changes in patient data fields in the computer program per instruction of the Provider, RN Care Coordinator or Case Manager.
• Generate statistical reports as requested by department administrator.
• Review algorithm based computer screening decisions and adjust as indicated prior to final approval by licensed personnel.
• Order charts from Medical Records as needed or requested by Provider.
• Performs other duties as required.

Basic Qualifications:

Experience

• Medical Terminology or equivalent experience required.
• Good oral and written communication skills.
• Experience with PC and/or MAC compatible computer required.
• Experience with OPAS, KPDS, LMS and REMls required.
• Multi-line telephone experience required.

Education

• N/A

License, Certification, Registration

• N/A

Additional Requirements

• Bilingual (English/Spanish) Level I required.

Preferred Qualifications

• Experience with Internal Medicine computer patient management programs preferred.

Notes

• Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.