Clinical Case Manager - WellConnect

DESC; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dental

Life Insurance

Long-term Disability

Medical (no premiums/payroll for staff

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement Plan

Job summary

DESC is a nationwide leader in housing and behavioral health services. WellConnect teams deliver intensive, wrap-around care to PSH residents with complex needs, offering housing support, case management, and 24/7 crisis coverage.

The position involves rotating shifts and on-call rotations, with a focus on housing stability, client dignity, and community integration. Competitive benefits and a unionized environment support staff well-being.

Qualifications

• Minimum qualifications include bachelor’s degree in social work, psychology or related field; or 1 year of relevant paid work experience.
• Ability to meet Washington DOH requirements for AAC registration or higher credential.
• Ability to drive and have a valid WA driver's license.
• Strong communication and collaboration with diverse populations.

Responsibilities

• Provide case management with housing retention focus.
• Assist with inspections for housing funding sources.
• Coordinate with OT and internal teams to address unit needs.
• Complete rehousing risk assessments for at-risk clients.
• Attend weekly staff meetings and clinical reviews.
• Maintain timely, accurate clinical records.

Skills

Case Management

Communication Skills

Collaboration

Mental Health Support

Education

Bachelor's degree in social work, psychology, or related behavioral science

Master's degree preferred

Job description

Description

Shift: Office Day (8am - 4pm) with one Late Shift (12pm-8pm)

Days Off: Friday, Saturday

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

About WellConnect:

DESC’s WellConnect program is a modified assertive community treatment (ACT) team serving Permanent Supportive Housing (PSH) residents with complex needs underserved by traditional office-based care models. This interdisciplinary team of behavioral health providers offers a range of services to help participants meet their personal goals including community integration activities, systems navigation, care coordination, psychiatric medication management, peer support services, housing stability services, co-occurring substance use treatment, and individual and group psychotherapy.

Team scheduling requirements reflect this commitment to provide participants with intensive wrap-around, 24/7 services onsite at their homes and in DESC PSH Sites. Team members provide rotating coverage for 12 hours per day Monday to Friday and 8 hours per day on weekends & holidays. In addition, all team members participate in on-call rotations to provide 24-hour crisis coverage.

MAJOR JOB DUTIES AND RESPONSIBILITIES:

• Provide Case Management services with a primary focus on housing retention resources and supports (i.e. DSHS referrals for caregivers, chore workers, etc.)
• Provide assistance in preparation for housing inspections from funding sources; conduct housing inspections as scheduled.
• Coordinate with the team’s OT (Occupational Therapist) and DESC’s internal Unit Conditions Response Team re: units that need significant support. Develop and implement plans to address major concerns; evaluate plans on a regular cadence to gauge efficacy
• Complete Rehousing Risk Assessments and Mobility Transfer requests for clients at risk of losing their housing
• Coordinate preparations for inspections with housing providers
• Assist clients with completing requirements for annual housing recertifications
• Regularly attend consultation meetings (i.e. weekly CCS briefs, ECL reviews, etc.) with housing staff to proactively address clinical concerns impacting client housing stability

OTHER JOB DUTIES AND RESPONSIBILITIES:

• Participate in daily team meetings, psychiatric consultations, clinical supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences.
• Comply with the agency's clinical accountability policies and procedures; maintain current, timely and complete clinical records; participate in quality assurance reviews when assigned.
• Comply with applicable program research and evaluation procedures.
• Other duties as assigned.

Living Conditions:

Support your clients with achieving and maintaining healthy living conditions. This can include but is not limited to attending care conferences related to living conditions, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with housing staff, participating in cleaning out clients’ units, and documenting barriers to maintaining healthy living conditions.

Requirements

MINIMUM QUALIFICATIONS:

• Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential.
• Relevant bachelor's degree in social work, psychology, or related behavioral science; OR a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties.
• Ability to drive an agency or personal vehicle to conduct agency-related business. A current Washington State driver's license and insurable driving record are required.
• Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
• The ability to meet WellConnect's scheduling requirements:
• Participation in regular on-call rotation (paid) to provide 24-hour crisis coverage (both on the phone & in person) for mental health issues for WellConnect clients.
• Ability to communicate and work effectively with participants and staff from various backgrounds.
• Must have a strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services.
• Able to prioritize multiple responsibilities, work independently, and exercise professional judgment.
• Basic computer skills: email, data entry, file creation, correspondence.
• Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses. Respect for participant rights and personal preferences in treatment are essential. Clear understanding and respect for the importance of maintaining participant confidentiality.
• Subscribe to the philosophy of cooperation and continuity across DESC and other outside agency programs and of consideration and respect for participants. DESC expects a high degree of cooperation and collaboration among its staff, programs, and community agencies. The specific duties and responsibilities of each position necessarily requires flexibility cooperation to achieve the organization's and programs goals.

PREFERRED QUALIFICATIONS:

• Master's degree in social work, psychology, or other relevant behavioral science.
• Bi-lingual in Spanish & English

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committedto diversity in the workplace and promotes equal employmentopportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless basedon a bona fide occupational qualification. Minorities and veterans are encouraged to apply.