Clinical Case Manager

OccuMedX Group Inc.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

OccuMedX is seeking a Clinical Case Manager to provide centralized clinical case management, documentation oversight, and client support across construction and industrial sites. You will manage injury and illness cases from notification to closure, coordinate follow-up and return-to-work, and serve as a clinical resource to onsite medical personnel and client stakeholders.

The role also supports Fit for Duty services, employee exposure management, and clinical quality initiatives, while

Qualifications

• Active clinical license (RN) required and experience in occupational health or related field.
• 3–5 years of clinical experience in injury case management or related roles is preferred.
• Experience with injury case management, chart review, and clinical documentation.
• Experience performing or overseeing drug testing and physical ability testing.
• Knowledge of OSHA, bloodborne pathogen standards, and Fit for Duty program requirements.
• Strong written and verbal communication skills, including client-facing communication.
• Case management or occupational health certification (CCM, COHN, COHN-S, or similar) preferred.
• Experience supporting construction, industrial, or multi-site client environments.
• Familiarity with electronic health record (EHR) systems; ability to maintain confidentiality.

Responsibilities

• Injury case management & oversight from initial notification through closure with timely follow-up.
• Coordinate with onsite medical personnel for new injuries, condition changes, and escalations.
• Escalate high-risk cases to leadership while maintaining accurate case status and follow-up.
• Support chart review, documentation quality, and adherence to clinical standards.
• Provide clinical guidance to onsite teams and coordinate with Medical Director on complex cases.
• Oversee POET programs, including drug and alcohol testing and physical ability testing.
• Review POET results and advise on work status, restrictions, or clearance within policy.
• Coordinate internal employee health follow-up and exposure response with HR/Operations.
• Ensure compliance with OSHA, DOT (where applicable), and client requirements; support audits and reporting.

Skills

RN license

Clinical case management

Injury & clinical documentation

Drug testing & POET testing

OSHA knowledge

EHR systems familiarity

Communication skills

Multisite client environments

Confidentiality & compliance

Education

Registered Nurse (RN)

Case management certification (CCM/COHN/COHN-S)

Tools

EHR systems

Job description

OccuMedX is an occupational health and safety firm with a focus on preventing workplace injuries and illnesses. The company's multidisciplinary approach ensures comprehensive care for employees and employers alike, fostering safer work environments and promoting the health and productivity of the workforce. Our mission is to deliver exceptional occupational health services that protect and enhance the wellbeing of employees. We exist to Reimagine the intersect of Work and Health.

Clinical Case Manager

Direct Reports: None

Description

The Case Manager provides centralized clinical case management, documentation oversight, and client support for OccuMedX occupational health programs across multiple construction and industrial sites. The role manages occupational injury and illness cases from initial notification through closure; coordinates timely follow-up and return-to-work activity; reviews clinical documentation for quality and completeness; and serves as a clinical resource to onsite medical personnel, Operations, Human Resources, leadership, and client stakeholders. The role also supports Fit for Duty services, employee exposure management, clinical quality initiatives, and injury data/trend reporting in accordance with applicable law, client requirements, OccuMedX protocols, and the individual's scope of practice.

Key Responsibilities

Injury Case Management & Oversight

• Manage occupational injury and illness cases for client workforces and internal employees from initial notification through case closure.
• Establish and document timely case follow-up, including worker contact, treatment status, referrals, restrictions, appointments, and return-to-work progress.
• Coordinate with onsite medical personnel promptly when a new injury, change in conditions, escalation, or other case-management concern is identified.
• Escalate complex, high-risk, delayed-recovery, or clinically concerning cases to leadership.
• Maintain clear case status, outstanding action items, and closure criteria so cases do not remain open without appropriate follow-up.
• Ensure timely follow-up, referrals, and return-to-work coordination in collaboration with clients and internal teams.
• Monitor injury trends across client sites and internal operations, identifying opportunities for early intervention.

Chart Review & Clinical Quality

• Review clinical charts, incident documentation, treatment notes, and follow-up entries for completeness, accuracy, timeliness, and alignment with OccuMedX clinical standards.
• Identify missing documentation, inconsistencies, or clinical concerns and communicate required corrections or follow-up to the clinical quality department.
• Identify recurring documentation or practice gaps that may require additional education and notify the clinical quality department.
• Support consistent documentation practices within the Company’s electronic health record and other approved clinical systems.

Clinical Guidance & Escalation

• Serve as a clinical resource to onsite teams regarding injury management, exposure response, follow-up
• Collaborate with the Medical Director, supervising provider, or other appropriate clinician when a case exceeds the role's scope or requires provider-level medical decision-making.
• Promote early intervention and appropriate escalation while avoiding unnecessary delays in care.

Post Offer Employment Test (POET) Program Oversight

• Coordinate and support client POET programs, including drug and alcohol testing and physical ability or functional testing in accordance with company policy, client requirements, and applicable federal and state regulations.
• Coordinate and perform drug and alcohol testing in accordance with company policy, client requirements, and applicable federal and state regulations.
• Administer and oversee physical ability and functional capacity testing to assess employee readiness for work.
• Review POET results and provide recommendations regarding work status, restrictions, or clearance, within scope and policy.
• Ensure proper documentation, chain-of-custody, confidentiality, and compliance for all testing activities.
• Serve as a professional clinical point of contact for assigned client stakeholders regarding case status, occupational health workflows, and permitted work-status information.
• Participate in client case reviews, operational meetings, quality discussions, and program reviews as requested.
• Support onboarding of new client programs by helping establish injury-reporting, case-management, escalation, documentation, and Fit for Duty workflows.
• Communicate timely, accurate, and appropriate information while protecting confidential medical information.

Internal Employee Health Management

• Coordinate internal employee occupational injury and exposure follow-up in partnership with Human Resources and Operations, as appropriate.
• Support bloodborne pathogen exposure response, including timely post-exposure evaluation, documentation, and follow-up.
• Coordinate and track Hepatitis B vaccination offers, declinations, and related compliance documentation when assigned.
• Maintain employee medical information separately and confidentiality in accordance with applicable privacy, OSHA, and Company requirements.

Compliance & Reporting

• Ensure compliance with OSHA, DOT (when applicable), state regulations, and client-specific requirements.
• Provide clinical information and documentation needed to support employer OSHA recordkeeping and recordability determinations without independently making legal determinations outside assigned authority.
• Track case-management metrics, follow-up completion, case aging, injury trends, escalation patterns, and other clinical quality indicators.
• Assist with audits, investigations, and internal or client-facing reporting.
• Serve as a liaison among onsite medical personnel, operations, leadership, and client representatives.
• Participate in clinical process improvement initiatives and help standardize case-management practices across OccuMedX sites.
• Support orientation and ongoing education of onsite medical personnel regarding case-management expectations, escalation pathways, and documentation standards.
• Maintain reliable availability and responsiveness during assigned working hours, including time-sensitive case escalations and client needs.
• Communicate case-related and POET findings professionally and in a timely manner.

Qualifications

• Active clinical license (RN) required
• Minimum 3–5 years of clinical experience, preferably in occupational health, emergency medicine, urgent care, or onsite medical services required
• Experience with injury case management, chart review, and clinical documentation preferred
• Experience performing or overseeing drug testing and physical ability testing preferred
• Knowledge of OSHA, bloodborne pathogen standards, and Fit for Duty program requirements preferred
• Strong written and verbal communication skills, including client-facing communication required
• Case management or occupational health certification (CCM, COHN, COHN-S, or similar) preferred
• Experience supporting construction, industrial, or multi-site client environments preferred
• Familiarity with electronic health record (EHR) systems required
• Strong clinical judgment, critical thinking, and attention to detail.
• Exceptional follow-through and ability to manage multiple active cases, deadlines, and competing priorities.
• Ability to recognize clinical risk and escalation concerns promptly.
• Strong documentation, auditing, coaching, and professional communication skills.
• Client-focused, solutions-oriented approach with the ability to balance clinical quality, compliance, and operational needs.
• Ability to work effectively across departments and with geographically dispersed onsite teams.
• Commitment to confidentiality and regulatory compliance

Physical & Work Environment

• Office-based with occasional travel to client sites as needed
• Prolonged periods of computer use, chart review, telephone/video communication, and documentation.
• May require availability outside standard business hours for urgent case consultation, exposure response, or client escalation.