Clinical Care Representative

Healthier-Mississippi-People-LLC; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Healthier-Mississippi-People-LLC is seeking a Clinical Support Representative to help manage patient scheduling, referrals, and front-desk inquiries. You will provide essential administrative support to healthcare providers and maintain patient records with accuracy and discretion.

Ideal candidates demonstrate strong organizational skills, excellent communication, and proficiency with healthcare management software and Microsoft Office, while upholding confidentiality in a fast-paced clinical

Qualifications

• Degree (Associate or Bachelor) or HS Diploma/GED with 2 years of clinical, customer service, or admin support experience.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills.
• Proficiency in healthcare management software and Microsoft Office.
• Ability to maintain confidentiality and professionalism.
• Detail-oriented with ability to multitask in a fast-paced environment.

Responsibilities

• Schedule patient appointments to maximize provider time.
• Follow up on referrals and track patient communications.
• Address patient service questions promptly and accurately.
• Provide general administrative support to healthcare providers.
• Maintain patient records and manage paperwork.
• Coordinate with healthcare team to ensure seamless care.
• Ensure compliance with healthcare regulations and confidentiality.

Skills

Organizational skills

Time-management

Communication

Interpersonal skills

Healthcare software proficiency

Microsoft Office

Confidentiality and professionalism

Detail-oriented

Education

Associate or Bachelor degree or HS Diploma/GED with 2 years experience

Tools

Healthcare management software

Microsoft Office

Job description

Job Summary

The Clinical Support Representative plays a crucial role in ensuring the smooth operation of our healthcare facility. This position is responsible for scheduling patient appointments, following up on referrals, assisting with patient service questions, and providing general administrative support to healthcare providers. The ideal candidate will have excellent organizational skills, a friendly demeanor, and a commitment to providing exceptional patient care.

Knowledge, Skills, and Abilities

Excellent organizational and time-management skills. Strong communication and interpersonal skills. Proficiency in using healthcare management software and Microsoft Office Suite. Ability to handle sensitive information with confidentiality and professionalism. Detail-oriented with the ability to multitask in a fast-paced environment.

Responsibilities

Schedule Patient Appointments: Coordinate and schedule patient appointments efficiently, ensuring optimal use of provider time and resources.

Follow Up on Referrals: Manage and track patient referrals, ensuring timely follow-up and communication with patients and referring providers.

Assist with Patient Service Questions: Address patient inquiries and concerns promptly and professionally, providing accurate information and assistance.

Administrative Support: Provide general administrative support to healthcare providers, including managing patient records, processing paperwork, and handling correspondence.

Maintain Patient Records: Ensure patient records are up-to-date and accurately entered into the system.

Coordinate with Healthcare Team: Work closely with healthcare providers and other administrative staff to ensure seamless patient care and office operations.

Compliance: Adhere to all healthcare regulations and confidentiality requirements.

The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking.

Requirements

Education and Experience Required: Degree (Associate or Bachelor) or High School Diploma/GED and two (2) years of clinical, customer service or administrative support experience

Certifications, Licenses or Registration Required: N/A