Clinical Care Manager - Complex Case Coordination (CA)

Independent Living Systems; Glendale (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Independent Living Systems (ILS) seeks a Clinical Care Manager in Glendale, CA to coordinate and oversee patient care. You will manage care plans, liaise with patients, families, and providers, and ensure services align with best practices and regulatory standards.

The role requires a CA license and 5+ years in clinical care coordination, with strong problem-solving and customer service abilities to improve outcomes and satisfaction.

Qualifications

• Bachelor's degree in Nursing, Social Work, Healthcare Administration, or related field.
• Requires at least 5 years of experience in clinical care coordination or case management.
• Requires knowledge of and experience working with community agencies and programs.
• Current and valid professional BSW, MSW or LVN, RN, licensure in the State of CA.
• Requires experience with Medi-Cal eligibility guidelines, application, and renewal/redetermination process.
• Requires strong problem-solving and customer service skills.
• Must be a CA Resident and must reside in CA while employed
• Current and valid California Driver's License.
• Must use personal vehicle and current vehicle registration required.
• Proof of auto insurance required, must maintain CA minimum insurance coverage.
• CPR Certification required
• Relevant experience may substitute for educational requirement on a year-for-year basis.

Responsibilities

• Develop, implement, and monitor individualized care plans for patients with complex medical needs.
• Coordinate communication among healthcare providers, patients, and families to ensure continuity of care.
• Conduct comprehensive assessments to identify patient needs, risks, and barriers to care.
• Facilitate referrals to appropriate healthcare services and community resources.
• Track patient progress and outcomes, adjusting care plans as necessary to meet evolving needs.
• Ensure compliance with healthcare regulations, policies, and quality standards.
• Provide education and support to patients and families regarding treatment plans and health management.
• Collaborate with insurance providers and case management teams to optimize resource utilization.

Skills

CPR Certification

Problem solving

Customer service

Communication

Care coordination

Spanish (bilingual)

Education

Bachelor's degree in Nursing, Social Work, Healthcare Administration

Master's degree in Nursing, Social Work, Public Health, or Healthcare Administration

Job description

Independent Living Systems (ILS) seeks a Clinical Care Manager in Glendale, CA to coordinate and oversee patient care. You will manage care plans, liaise with patients, families, and providers, and ensure services align with best practices and regulatory standards.

The role requires a CA license and 5+ years in clinical care coordination, with strong problem-solving and customer service abilities to improve outcomes and satisfaction.