Clinical Care Guide - Non RN

Solü Technology Partners; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Solü Technology Partners in Phoenix, AZ seeks a patient-focused on-site support specialist to assist members with education, scheduling and referrals, ensuring timely care and positive outcomes. This role emphasizes empathetic patient service and collaboration with the Care Team to manage referrals and follow-up.

You will coordinate end-to-end referral processes, support members with chronic conditions through reminders and education, and participate in quality programs to improve health

Qualifications

• CPR certification required.
• Excellent interpersonal and communication skills.
• Experience with Electronic Medical Records (EMR).
• Customer service orientation and experience.
• Must work on-site; 100% on-site and may move between clinics.
• AZ fingerprint clearance card required.
• Ability to work mornings, nights, or weekends.
• Bilingual English/Mandarin preferred but not required.

Responsibilities

• Support members in-person and virtually with real-time education and scheduling of specialist and diagnostic referrals.
• Coordinate follow-up and ensure completion of appointments and referrals.
• Improve health outcomes and contribute to cost savings.
• Be an empathetic problem-solver and serve as a visible partner to patients.
• Assist in development and management of quality programs including patient outreach for gaps in care.
• Support members with chronic conditions through education, reminders, and other support.
• Lead service and schedule requests on behalf of members.
• Inform Care Team with referral information and requirements.
• Assist in specialist relationship management.
• Perform other duties as assigned.
• Work hours include morning, night, or weekend hours.
• This position requires 100% on-site work at the care center location and may involve movement between clinics.

Skills

Interpersonal skills

CPR certification

EMR experience

Customer service

Communication

Confidentiality

AZ fingerprint card

Team collaboration

Detail orientation

Tools

EMR systems

Job description

Recognized as one of “AZ’s Most Admired Companies,” our partner is always looking for smart, passionate, and motivated individuals! You’ll have the opportunity to work with cutting-edge technologies and develop your skills, while positively impacting the future of healthcare and the community. Become part of a collaborative, purpose-driven culture today!

Employment Requirements

This opportunity is not open to C2C relationships or visa sponsorship.

This opportunity is for local candidates only.

Job Description

Support members both in-person and virtually with real-time education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments

Responsibilities

• Play a critical role in the achievement of improved health outcomes and cost savings
• Be an empathetic problem-solver and become the most visible partner to all patients
• Clarify and explain referral for specialist and diagnostic service recommendations
• Care for end to end process as needed, for referral or specialist services
• Participate in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs
• Support members with chronic conditions by providing education, reminders, and other support
• Lead service and schedule requests on member’s behalf
• Inform and equip Care Team with referral information and requirements
• Assist in specialist relationship management
• Perform all other duties as assigned
• Working hours include morning, night, or weekend hours
• This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

Qualifications

• Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties
• CPR Certification required
• Interest in furthering education/certification
• Electronic Medical Records experience
• Customer service orientation and experience
• Strong communication skills across multiple modalities
• Highly collaborative
• Empathy and advocacy
• Exceptional organizing skills, detail-orientation
• Must be able to maintain confidentiality at all times
• Active AZ fingerprint clearance card

Additional Qualifications

• Key Technologies/Skills Required: Electronic Medical Records experience, direct patient care experience, customer service, collaborative

Additional Information

• Bilingual (English/Mandarin preferred but not required)
• Deer Valley, 19810 N 7th Ave, Ste 150, PHS_109 Phoenix Arizona 85021

*Solü Technology Partners provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

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