Clinical Care Director

Coplin Health Systems; Elizabeth (WV); On-site; USD 90,000 - 140,000; Full time

Job summary

Coplin Health Systems is seeking a Clinical Care Director to lead day-to-day nursing and CMA operations across primary care and pediatric sites in West Virginia. The role partners with CQO and leaders to improve access, continuity, patient experience, and outcomes within value-based care models.

The ideal candidate will have a registered nurse license, 5+ years in ambulatory care, and experience leading clinical teams across multiple sites.

Qualifications

• Current, unrestricted registered nurse license in the state(s) of practice.
• At least five years of ambulatory or primary care nursing experience, including leadership of clinical teams.
• Experience with pediatric care and multi-site operations preferred.
• Knowledge of RN and CMA scope, immunization and medication safety, EHR workflows, and population health reporting.
• Ability to lead across disciplines and communicate effectively with patients and staff.

Responsibilities

• Direct, coach, and evaluate nurses and CMAs through site leads or directly.
• Coordinate staffing plans, schedules, cross coverage, orientation, and competencies across locations.
• Conduct regular site rounds and team huddles; remove barriers in rooming, triage, patient related calls, and related workflows.
• Partner with site management and clinical management leaders to standardize workflows while adapting to local patient needs; support consistent documentation and handoffs in the electronic health record.
• Maintain, participate and train staff on approved clinical procedures, infection prevention, emergency response, medication and vaccine storage and administration, laboratory processes, and pediatric safeguards.
• Ensure nursing and CMA assignments, delegation, standing orders, and supervision follow applicable state law, credentials, and policies; elevate questions to licensed clinicians.
• Collaborate with credentialing, quality, and human resources to keep staff records current; prepare teams for audits and Health Center Program reviews.
• Participate in quality improvement and assurance programs, patient safety event review, and periodic assessments; protect patient information and promote reporting culture.
• Recommends staffing and contributes to budgets and service planning; communicates decisions across sites.

Skills

Communication

Facilitation

Analysis

Education

Critical Evaluation

Leadership

Education

Bachelor's degree in Nursing (BSN) preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinical Care Director

Full Time Staff Full Time Staff Elizabeth, WV, US

JOB DESCRIPTION

Department Name: Clinical

Position Title: Clinical Care Director

Position Reports to: Chief Quality Officer

FLSA Requirements: Exempt

Location: All Locations

JOB STATEMENT/SUMMARY

The Clinical Care Director leads day-to-day nursing and certified medical assistant (CMA) operations across the health center’s primary care and pediatric sites. The director supports consistent, safe workflows; coaches and deploys staff; and works with medical, operations, quality, and population health leaders to improve access, continuity, patient experience, and outcomes. The role supports care models and payer arrangements that reward preventive care, chronic disease management, coordinated care, and measurable quality improvement. The director does not replace the health center’s designated medical leadership.

CORE RESPONSIBILTIES

Clinical Team Leadership and Daily Operations

• Direct, coach, and evaluate nurses and CMAs through site leads or directly, as assigned; clarify responsibilities, set expectations, address performance concerns, and support retention and professional development.
• Coordinate staffing plans, schedules, cross coverage, orientation, and competencies across locations in response to patient volume, acuity, pediatric needs, and access targets.
• Conduct regular site rounds and team huddles; remove barriers in rooming, triage, patient related calls, patient care related fax and prior authorization work as applicable, standing orders, specimen handling, medication and vaccine workflows, and timely escalation.
• Partner with site management and clinical management leaders to standardize workflows while adapting to local patient needs; support consistent documentation and handoffs in the electronic health record.

Clinical Safety and FQHC Readiness

• Maintain, participate and train staff on approved clinical procedures, infection prevention, emergency response, medication and vaccine storage and administration, laboratory processes, and pediatric safeguards; investigate gaps and track corrective actions.
• Ensure nursing and CMA assignments, delegation, standing orders, and supervision follow applicable state law, individual credentials and competencies, and health center policy; elevate scope or clinical judgment questions to the appropriate licensed clinician.
• Partner with credentialing, quality, and human resources teams to keep required clinical staff records, competencies, certifications, and applicable privileges current; prepare teams for audits and Health Center Program reviews.
• Participate in the board approved quality improvement and assurance program, patient safety event review, grievance follow up, and periodic assessments; protects patient information and promotes a just reporting culture.
• Participates in development, revision and updating of clinical policies, procedures, and protocols to assure best practices in healthcare.
• Collaborates with management, performing regular, periodic onsite site visits ensuring nursing and certified medical assistant employee performance is compliant with policy, protocols, and clinical best practices in patient care. Interacts with clinical staff, monitoring and ensuring accurate performance of diagnostic labs, medication administration, patient care procedures, clinical documentation, and quality control management of in-house diagnostic testing equipment.
• Oversees hazardous waste management and compliance in clinical operations.

Primary Care, Pediatrics, and Value Based Care

• Support and assist in coordination of team workflows for well child visits, immunizations, developmental and other age appropriate screenings, adult preventive services, chronic condition follow up, and patient education under approved clinical guidance.
• Ensure completion of nursing and CMA patient care responsibilities in outreach, care gap closure, referral tracking, transitions after emergency department or hospital care, and follow up for patients with complex needs with care managers, community health workers, behavioral health, and providers.

Collaboration and Accountability

Works closely with the Chief Quality Officer, clinical management, site operations, quality improvement, population health, pharmacy, laboratory, infection prevention, radiology, HR, and finance. Recommends staffing and contributes to budgets and service planning, and reports operational and quality risks with proposed actions. Participates in assigned committees and communicates decisions consistently across sites.

Performs other duties as assigned by the CQO.

MINIMUM QUALIFICATIONS

• Current, unrestricted registered nurse license in the state or states of practice; bachelor’s degree in nursing preferred.
• At least five years of ambulatory or primary care nursing experience, including at least three years leading clinical teams; experience with pediatric care and multiple sites strongly preferred.
• Working knowledge of RN and CMA scope, delegation, immunization and medication safety, ambulatory triage, quality improvement, EHR workflows, and population health reporting.
• Ability to lead across disciplines, use data to improve work, address performance issues fairly, and communicate with patients and staff from varied backgrounds. Current BLS and ACLS certification and other credentials required by the organization.

• Communication
• Facilitation
• Analysis
• Education
• Critical Evaluation
• Leadership

MEASURES OF SUCCESS

Performance is evaluated against organization approved goals, such as safe staffing and competency completion; timely triage and follow up; vaccine and medication process reliability; patient and staff experience; preventive and chronic care quality measures; care gap and referral closure; and documented improvement across sites. Targets and measures are set annually with medical and quality leadership.

WORK REQUIREMENTS

Regular travel among health center locations is required. The role may respond to urgent clinical operations needs outside normal hours. Essential functions include onsite observation, staff coaching, EHR use, and participation in clinical safety response. Reasonable accommodations are available in accordance with applicable law.

Safety & Health

Employees are expected to follow CHS safety and health policies.

DISCLAIMER

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

PHYSICAL/ENVIRONMENTAL DEMANDS

The table below shows how much on-the-job time is spent in the following physical activities:

Activity

None

Under 1/3

1/3 to 2/3

Over 2/3

Standing

X

Walking

X

X

Using hands to finger, handle or feel

X

Reaching with hands and arms

X

Climbing or Balancing

X

Stooping, kneeling, crouching, or crawling

X

Talking or hearing

X

Tasting or smelling

X

Driving

X

Lifting to 25 pounds

X

This position is described as light physical activity job. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones. The noise level in the work environment is usually moderate with frequent interruptions.

Conditions of Employment

Security and Background Requirements

If not previously completed, a background security investigation will be required for all applicants. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action. In addition, if hired, a background security reinvestigation or supplemental investigation may be required later. Applicants are also advised that all information concerning qualifications is subject to investigation. False representation may be grounds for non-consideration, non-selection, and/or appropriate disciplinary action.

Department of Homeland Security

If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS.

Direct Deposit

All employees are required to have bi-weekly payments made by direct deposit to a financial institution of their choosing.

Other Requirements of Employment

• WVCares Clearance
• Drug Screening
• Driver's License

EEO Statement

Coplin Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics. In addition to federal law requirements, Coplin Health Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Coplin Health Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Coplin Health Systems’ employees to perform their job duties may result in discipline up to and including discharge.

ACKNOWLEDGEMENT

I acknowledge that I have reviewed this job description, that I understand the requirements of this position, that I am qualified and able to perform the requirements associated with this position, and that the job description may be revised by Coplin Health Systems at any time.

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