Clinical Care Coordinator I | FPG Centralized Access Center (Call Center) | Hybrid

Sarasota Memorial Health Care System; Sarasota (FL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Clinical Care Coordinator I (Medical Assistant) to provide patient care per age needs and assist in physician office settings under provider supervision.

The role supports high-volume workflows including referrals, medication reconciliation, patient telephone support, and Epic workqueue management, with a hybrid schedule and standard M-F 8am-5pm hours.

Qualifications

• Must have one of: CMA or RMA certification, EMT license with 1 year clinical experience, or 1 year MA experience with CMA/RMA within 12 months of hire.
• Experience with outpatient physician office workflows is preferred.
• Familiarity with electronic practice management and EHR programs is preferred.
• Proficient in Microsoft Office applications.

Responsibilities

• Coordinate referral authorizations, monitor workqueues and obtain insurance authorizations.
• Support medication reconciliation workflows and follow-up with clinical staff.
• Handle incoming patient calls, clinical messages, and prescription inquiries.
• Monitor Epic workqueues and ensure timely follow-through.

Skills

Self-direction

Initiative

MS Office Suite

EHR software knowledge

Education

HS Diploma / GED or equivalent

Tools

Electronic health records software (EHR)

Electronic Practice Management software

Microsoft Office (Word/Excel/Outlook/PowerPoint)

Job description

Department

FPG Centralized Access Center

Job Summary

The Clinical Care Coordinator I (Medical Assistant) demonstrates the competency to provide patient care according to the age-specific population needs and assist in the management of patient care in the physician office setting under the direct supervision of a provider.

The Clinical Care Coordinator role will provide essential support across several high-volume workflows, including:

• Referral Authorizations: Monitoring referral workqueues, obtaining required insurance authorizations, and coordinating with payer and provider offices.
• Medication Reconciliation: Supporting medication reconciliation workflows, identifying discrepancies, and coordinating follow-up with clinical staff.
• Telephone Support: Assisting with incoming patient calls, clinical messages, prescription-related inquiries, and appropriate routing of patient concerns.
• Epic Workqueue Management: Monitoring and resolving assigned workqueues, addressing outstanding patient requests, and ensuring timely follow-through.

Required Qualifications

Must meet one of these 3 requirements to qualify:

1. Current/active Certified or Registered Medical Assistant (CMA or RMA) certification by an accredited certifying agency;

or

2. Active Emergency Medical Technician (EMT) license with at least one (1) year medical assistant or clinical healthcare experience;

or

3. Experienced medical assistant with minimum of one (1) year of medical assistant work experience. CMA or RMA must be obtained within twelve (12) months of hire hire/start date.

Preferred Qualifications

• Prefer one (1) year of clinical experience in an outpatient physician’s office practice.
• Prefer experience with electronic practice management and electronic health record programs.
• Prefer the ability to demonstrate self-direction and initiative.
• Prefer demonstrated knowledge of electronic practice management and electronic health records software along with skill in all Microsoft office software programs (Word, Excel, Outlook, and Power Point).

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Required Licenses and Certifications

Require Basic Life Support/CPR certification; or must be obtained within thirty (30) days of hire/transfer date.

Preferred Licenses and Certifications

Accepted medical assistant certifications include:CMA (AAMA),NHA,NCCT,RMA (AMT or AAH), NRCMA (NAHP).

Additional Details

Hybrid
M-F

8am - 5pm

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/