Clinical Business Operations Representative 2 (Full Time) Bascom Palmer Eye Institute (Miami, FL)

umiami; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

The University of Miami, Bascom Palmer Eye Institute, is seeking a Clinical Business Operations Representative 2 for the Department of Patient Access in Miami, Florida. This full-time role supports pre and post-care operations, handling patient intake, data entry and inquiries to ensure smooth scheduling and records management.

Applicants should have at least a high school diploma and 1 year of relevant experience, with strong communication skills and the ability to work evenings or weekends as

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of relevant experience.
• Ability to perform data entry with accuracy.
• Strong written and oral communication skills.
• Willingness to work evenings, nights, and weekends as needed.
• Ability to organize, collect, and analyze data.
• Capable of independent work or collaborating in a team.

Responsibilities

• Obtain and review patient demographics, insurance information, and referral numbers.
• Review clinical records for completeness, including authorization and signatures.
• Answer and triage department calls; document messages in the appropriate software.
• Greet visitors and callers; direct inquiries to the appropriate staff.
• Collaborate with colleagues to improve workflow and patient care quality.
• Provide coverage for co-workers when needed.
• Communicate effectively with physicians, managers, peers, trainees, and staff.
• Maintain confidentiality and comply with policies and procedures.

Skills

Data entry

Communication

Evenings & weekends

Data analysis

Independent work

Team collaboration

Core values

Education

High school diploma or equivalent

Job description

Current Employees:

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The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Clinical Business Operations Representative 2 in the Department of Patient Access in Miami, Florida. The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

Assists the department in managing expectations surrounding pre and post patient care.

• Obtains or reviews all patient demographic information, insurance information and referral numbers.


• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.


• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.


• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.


• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.


• Provides coverage for responsibilities of co-workers when assigned or as need arises.


• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.


• Maintains confidentiality of all information.


• Adheres to University and unit-level policies and procedures and safeguards University assets

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High school diploma or equivalent

Certification and Licensing:

Not Applicable

Experience:

Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• Skill in data entry with minimal errors.


• Ability to communicate effectively in both oral and written form.


• Ability to work evenings, nights, and weekends as necessary.


• Skill in collecting, organizing and analyzing data.


• Ability to work independently and/or in a collaborative environment.


• Commitment to the University’s core values.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff