Clinical Business Operations Representative

Dormont Manufacturing Co; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

Dormont Manufacturing Co is hiring a full-time Clinical Business Operations Representative 1 in Miami, FL. The role involves facilitating problem resolution related to patient care and performing administrative functions like managing calls and patient records.

Candidates should have a High School Diploma or equivalent and strong communication skills. The position offers a competitive salary and benefits package, including health and tuition remission.

Qualifications

• Ability to learn new procedures and adapt to changing priorities.
• Collaborative skills to work with others in a team environment.
• Strong communication skills for clear interactions.

Responsibilities

• Facilitate resolution of pre- and post-care problems in clinical operations.
• Perform administrative tasks including answering calls and managing patients.
• Assist with scheduling, registration, and maintaining patient waitlists.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Job description

The University of Miami/UHealth Department of Pediatrics has an exciting opportunity for a full‑time Clinical Business Operations Representative 1 to work in Miami, FL.

The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre‑ and post‑care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, including answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

• Assists the department in managing expectations surrounding pre‑ and post‑patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co‑workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.

Department Specific Functions

• Completes administrative tasks associated with clinical operations at the Mailman Center for Child Development including patient scheduling and registration, maintenance of patient waitlists, provider and trainee support, ordering of clinical supplies, patient communication (via MyChart messages, phone, and email), and generating patient estimates.
• Coordinates with Central Insurance Verification (CIV), Central Business Office (CBO), Facilities, Office of Patient Experience (OPX), Patient Access, On Demand Scanning, Information Technology (IT), and Health Information Management (HIM) teams for all clinic and patient needs.
• Maintains UChart referral work queues and Redcap intake packets.
• Provides coverage for other Mailman Center clinical support staff, as needed.
• Reports incidents in a timely manner to appropriate supervisory personnel.
• Performs other duties, as assigned.

This list of duties and responsibilities is not intended to be all‑inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School Diploma or equivalent/relevant experience, certification or license.
• No previous experience required.
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by federal law.

Job Status: Full time

Employee Type: Staff