Clinical Business Manager

USA-MiniMed Distribution Corp. 1018; Michigan; On-site; USD 109,000 - 185,000; Full time

Benefits offered by this job

Sales incentive plan

Health, dental, vision insurance

401(k) with company match

Paid time off

Job summary

MiniMed leads a lifelong career of exploration and innovation in diabetes care. The Clinical Business Manager will report to the VP of U.S.

Field Sales & Clinical and will provide strategic direction for regional field clinical activities, delivering a 5-star patient training experience and ensuring adherence to quality assurance KPIs. The role is field-based across the North Central Region, partnering with Regional Sales Directors to drive growth, clinical excellence, and trainer development

Qualifications

• Bachelor's degree with 5+ years in medical device/healthcare program management.
• Advanced degree with 3+ years in medical device/healthcare program management.

Responsibilities

• Identify opportunities with KPIs and set critical clinical objectives.
• Develop strategies to achieve business goals (AOP, retention, training quality, SLAs, NPS).
• Oversee trainer strategy, quality, compliance & budget at national/regional levels.
• Drive clinical transformation to improve patient experience & outcomes.
• Collaborate with commercial teams and manage external trainers to support therapy advocacy.
• Maintain up-to-date knowledge of insulin products and emerging technologies as SME.
• Serve as liaison between field, clinical, commercial, and enabling functions.

Skills

Clinical leadership

Performance management

KPI analysis

Stakeholder collaboration

Diabetes/diabetes technology domain

Education

Bachelor's degree + 5+ years in healthcare/medical device

Advanced degree + 3+ years in healthcare/medical device

Job description

We anticipate the application window for this opening will close on - 30 Sep 2026 At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

The Clinical Business Manager (CBM) will report to the VP of U.S. Field Sales & Clinical. A successful CBM will have previous clinical leadership experience and a strong record of performance, accountability, and managerial courage. clinical experience in diabetes space and domain expertise in diabetes technology. The CBM will lead and provide strategic direction for all regional field clinical activities including delivering a 5 star patient training experience, adherence to all quality assurance KPIs, HCP education and development, and internal and external trainer development.

The CBM will lead, advise, and execute change management related to clinical transformation initiatives and organizational transformation. The CBM will partner with the Regional Sales Directors and cross functional leaders to create a culture of diversity and equality. The CBM will provide an in-depth understanding of the healthcare provider landscape at the national and regional market levels to influence regional growth strategies. This is a field-based position that will support our North Central Region, which consists of North Dakota, South Dakota, Minnesota, Wisconsin, Iowa, Illinois, Missouri, Indiana, Kentucky, Tennessee, Michigan, and Ohio. The expectation is to be in the field 5 days/week.

Partner with the VP of Sales & Clinical and Regional Sales Director(s) to provide strategic and motivational leadership as the clinical business owner for national and regional organizations. Lead and execute clinical programs and initiatives to optimize resources, drive business results, and improve patient outcomes.

Responsibilities

• Use key performance indicators (KPIs) to identify opportunities and set critical clinical objectives for each fiscal period.
• Develop and implement strategies to achieve business goals, focusing on:
  • Annual operating plan (AOP)
  • Patient retention
  • Training quality
  • Service level agreements (SLAs)
  • Net promoter score (NPS)
  • Trainer program management
• Oversee trainer strategy, quality, compliance, and budget efficiency at both national and regional levels.
• Drive clinical transformation to:
  • Enhance patient experience
  • Reduce HCP burden
  • Develop HCP therapy expertise
  • Achieve excellent clinical outcomes
• Collaborate with commercial teams and manage external trainers to support therapy advocacy and improve patient results.
• Act as a key driver of clinical change initiatives nationally and regionally.
• Maintain up-to-date knowledge of insulin products and emerging technologies, providing clinical updates and serving as a subject matter expert (SME).
• Serve as a liaison and consultant between field, clinical, commercial teams, the Clinical Center of Excellence, and enabling functions.
• Foster relationships with sales leaders to ensure effective information flow on product needs and market conditions.
• Manage expenses within budget to maximize effectiveness and efficiency.
• Participate in conventions and meetings to enhance product awareness and understand market dynamics.
• Work independently while actively promoting Medtronic’s core mission, strategies, policies, and Code of Conduct.

Minimum Requirements

• Bachelor's degree and a minimum of 5 years of relevant work experience (medical device/pharmaceutical/healthcare industry experience in people or program management, project management, field clinical specialist manager, or clinical education/training manager) -OR- Advanced degree and a minimum of 3 years of relevant experience (medical device/pharmaceutical/healthcare industry experience in people or program management, project management, field clinical specialist manager, or clinical education/training manager).

Nice to Have

• Ideal candidates will have current clinical licensure (RN, RD, NP, PA, PharmD, or CDCES)
• Prior experience leading high-performance sales teams in the medical device industry
• Demonstrated business planning, consulting, and territory financial analysis skills
• Excellent interpersonal, communication, and negotiation skills
• Experience in identifying economic drivers to maximize performance
• Strong data analysis, evaluation, and problem-solving skills
• Effective understanding of profitability and ability to balance company and customer goals
• Skilled in analyzing diverse and complex problems using data-driven evaluation
• Sound judgment in selecting appropriate methods and techniques within defined policies

Field Roles

• Must have a valid driver's license and active vehicle insurance policy.
• In addition, your driving record will be reviewed and will be considered as part of your application.
• Must be able to drive approximately 100% of the time within assigned territory and may require overnight travel.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

• Salary ranges for U.S (excl. PR) locations (USD):$109,000 - $185,000
• This position is eligible to participate in a Sales Incentive Plan (SIP). The SIP provides the opportunity to earn additional incentive compensation based on your performance, bringing the estimated average total target compensation (TTC) range to $147,000 - $223,000 USD.
• Actual compensation may vary based on factors including experience, education, certifications, skills, market conditions, internal equity, and geographic location.
• Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account.
• In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program.
• Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements.

MiniMed Benefits Overview

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey - when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always-on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes. Learn more about our business, and our mission here.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for MiniMed in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which MiniMed reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

MiniMed will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey - when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes. From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment.

We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier.

For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people-first priority.

At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need. Our life-transforming technologies. No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms.

Our focus on the future. We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception.

Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today. It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.