Clinical Assistant II

Stanford Medicine Children's Health; Foster City (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Stanford Medicine Children's Health is seeking a Clinical Assistant II for their outpatient clinic. The role supports patient and staff interactions, including registering, scheduling, greeting patients, and handling phone communications.

You will collect demographic/insurance data and assist with authorizations and payments. Successful candidates will have strong organization, clear communication, and the ability to manage multiple tasks in a busy clinical environment.

Qualifications

• Education: High school diploma or equivalent; bachelor’s degree may substitute for work experience.
• Experience: One year in a medical office preferred.
• Licensure/Certification: None.

Responsibilities

• Answers phones, screens and routes calls for clinic staff and physicians.
• Schedules and edits patient appointments for new and returning patients.
• Greets patients and assists with seating and wait times; communicates delays as needed.
• Collects patient demographic and insurance data and co-pays.
• Maintains records and prints scheduling reports.

Skills

Phone handling

Appointment scheduling

Communication

Customer service

multitasking

Education

High school diploma or equivalent

Bachelor’s degree substitution allowed for experience

Job description

Company Description

Packard Children’s Health Alliance is a network associated with Lucile Packard Children’s Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area.In fact, we’re proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. What’s more, we’re growing fast.

Job ID

PC_00021761-31326

Job Description

Under general supervision in an outpatient clinical setting, the Clinical Assistant II performs a variety of routine administrative and clerical supportive services to assist patients and medical staff in the registering, scheduling and greeting of patients. Relay incoming telephone messages to providers and other departments. The Clinical Assistant must be able to work effectively and appropriately with health care providers to assure that patients are treated in accordance with established standards of quality patient care.

Essential Functions

• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
• Schedules and edits patient physician appointments for new and returning patients.
• Schedules consultations with other clinics or physicians as needed.
• Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
• Collects patient demographic and insurance data.
• Determines and documents need for signatures for conditions of registration.
• Identifies and obtains services requiring authorization and appropriate process for the payer type.
• Informs new and returning patients of authorization and payment. Collects and posts co-pays.
• Obtains required signatures.
• Maintains records in accordance with guidelines.
• Files and retrieves chart documents.
• Prints and uses scheduling reports.
• Retrieves and prepares patients charts.
• Other duties as assigned.

Qualifications

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma or equivalent, required; (Bachelor’s degree may be substituted for work experience requirement)

Experience: One year work experience, required; experience in a Medical Office, preferred

Licensure/Certification: None.

Knowledge, Skills, And Abilities

• Knowledge of computer systems and software used in functional area.
• Knowledge of medical terminology, preferred.
• Knowledge of ICD-9 and CPT coding and billing regulations, preferred
• Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.).
• Ability to communicate clearly orally and in writing. Ability to follow oral and written instructions.
• Ability to solve problems and identify solutions.
• Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to plan, organize, prioritize, work independently and meet deadlines.

Physical Requirements/Work Environment

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $25.00 to $30.00

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.