Clinical Assistant II

Stanfordmedicinechildrenshealth; Foster City (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Stanford Medicine Children's Health (SMCH) is seeking an experienced Medical Office Assistant to support front desk operations in Foster City, CA. You will handle phones, schedule appointments, greet patients, collect demographics and insurance details, and prepare charts for clinicians.

The role requires ability to multitask, attention to detail, and strong communication in a fast-paced pediatric environment. Previous medical office exposure is desirable.

Qualifications

• Education: High school diploma or equivalent; Bachelor's degree may substitute for work experience.
• Experience: One year of work experience; medical office preferred.
• Licensure/Certification: None.

Responsibilities

• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
• Schedules and edits patient physician appointments for new and returning patients.
• Schedules consultations with other clinics or physicians as needed.
• Greets patients and requests seating in waiting room and informs about delays.
• Collects patient demographic and insurance data.
• Identifies and obtains signatures for registrations and auths; posts co-pays.
• Maintains records and files charts.
• Prints and uses scheduling reports; retrieves patient charts.
• Other duties as assigned.

Education

High school diploma or equivalent; Bachelor's degree may substitute for work experience

One year of work experience; medical office preferred

Tools

Medical office software

Job description

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by Stanford Children's Health guidelines including but not limited to PCARES, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Children's Health policies, licensure and health screenings.

• Answers multi‑line phone, screens and routes calls, takes messages for clinic staff and physicians.
• Schedules and edits patient physician appointments for new and returning patients.
• Schedules consultations with other clinics or physicians as needed.
• Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
• Collects patient demographic and insurance data.
• Determines and documents need for signatures for conditions of registration.
• Identifies and obtains services requiring authorization and appropriate process for the payer type.
• Informs new and returning patients of authorization and payment. Collects and posts co‑pays.
• Obtains required signatures.
• Maintains records in accordance with guidelines.
• Files and retrieves chart documents.
• Prints and uses scheduling reports.
• Retrieves and prepares patients charts.
• Other duties as assigned.

Minimum Qualifications

• Education: High school diploma or equivalent, required; (Bachelor's degree may be substituted for work experience requirement)
• Experience: One year work experience, required; experience in a Medical Office, preferred
• Licensure/Certification: None.

Knowledge, Skills, and Abilities

• Knowledge of computer systems and software used in functional area.
• Knowledge of medical terminology, preferred.
• Knowledge of ICD-9 and CPT coding and billing regulations, preferred
• Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.).
• Ability to communicate clearly orally and in writing. Ability to follow oral and written instructions.
• Ability to solve problems and identify solutions.
• Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to plan, organize, prioritize, work independently and meet deadlines.

Physical Requirements/Work Environment

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $25.00 to $30.00

Stanford Medicine Children's Health (SMCH) Diversity Statement

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be co