Clinical Assistant - Desktop Management

Great Lakes Bay Health Centers; Saginaw (MI); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Signing bonus $500

Résumé du poste

Great Lakes Bay Health Centers is seeking a Medical Assistant to support front-office and clinical tasks in a busy care setting. Responsibilities include answering calls, scheduling, updating the EHR, processing referrals, and assisting with patient education as directed by the provider.

The role requires completion of a Medical Assisting program and a current BLS certificate, with at least one year of medical experience preferred. Flexible, full-time or part-time, on-site work offered.

Qualifications

• Completion of Medical Assisting program with clinic procedures training.
• Certification as Medical Assistant and BLS certification required.
• Minimum of one year experience in a medical setting preferred.
• Strong telephone, computer, and interpersonal skills; bilingual preferred.
• Flexible and able to work in a team; ability to follow directives.

Responsabilités

• Answers phones, schedules appointments, screens calls, and assists call center as needed.
• Completes outreach activities and promotes patient portal use.
• Schedules in-house procedures and initiates referrals to outside providers.
• Updates EHR with incoming tests and reports; follows up as assigned.
• Prepares patient records and medications before appointments per protocol.
• Communicates lab/diagnostic results and provides limited patient education.
• Maintains desktops and assists Center Manager as directed.

Connaissances

Telephone skills

Computer skills

Bilingual

Customer service

Formation

Medical Assisting program

BLS certification

Outils

EHR system

Description du poste

• If you are hired as a certified/registered/licensed Medical Assistant for this position, you are eligible for a $500 signing bonus! *

Essential Job Duties

• Answers telephones promptly, and handles/screens calls courteously, professionally, and appropriately, including scheduling of patient appointments as directed and taking messages. Assists call center operators as needed. (5%)
• Completes outreach activities as assigned. (10%)
• Promotes and assists patients to use the patient portal. (10%)
• Schedules patients for In-House procedures and assists with initiation of referrals to outside agencies/providers. Assists with tracking process per protocol. (5%)
• Updates EHR and maintains accurate clinical data with incoming medical reports. Sends appropriate reports to be scanned. Performs follow-up functions as assigned. (15%)
• Coordinates new patient appointments. Prepares electronic health record with accurate medication lists, patient histories and other pertinent information prior to the patient appointment. Inputs data into the computer in accordance with GLBHC protocol. (15%)
• Informs patients of lab and diagnostic test results as delegated by provider per Policy CLIN. 79. Provides limited patient education as directed by the provider or team leader. Processes clinical forms as appropriate. (25%)
• Maintain desktops and assists as delegated by Center Manager/Primary Care Coordinator. (15%)

• If you are hired as a certified/registered/licensed Medical Assistant for this position, you are eligible for a $500 signing bonus! *

Essential Job Duties

• Answers telephones promptly, and handles/screens calls courteously, professionally, and appropriately, including scheduling of patient appointments as directed and taking messages. Assists call center operators as needed. (5%)
• Completes outreach activities as assigned. (10%)
• Promotes and assists patients to use the patient portal. (10%)
• Schedules patients for In-House procedures and assists with initiation of referrals to outside agencies/providers. Assists with tracking process per protocol. (5%)
• Updates EHR and maintains accurate clinical data with incoming medical reports. Sends appropriate reports to be scanned. Performs follow-up functions as assigned. (15%)
• Coordinates new patient appointments. Prepares electronic health record with accurate medication lists, patient histories and other pertinent information prior to the patient appointment. Inputs data into the computer in accordance with GLBHC protocol. (15%)
• Informs patients of lab and diagnostic test results as delegated by provider per Policy CLIN. 79. Provides limited patient education as directed by the provider or team leader. Processes clinical forms as appropriate. (25%)
• Maintain desktops and assists as delegated by Center Manager/Primary Care Coordinator. (15%)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers telephones promptly, and handles/screens calls courteously, professionally, and appropriately, including scheduling of patient appointments as directed and taking messages. Assists call center operators as needed. (5%)
• Completes outreach activities as assigned. (10%)
• Promotes and assists patients to use the patient portal. (10%)
• Schedules patients for In-House procedures and assists with initiation of referrals to outside agencies/providers. Assists with tracking process per protocol. (5%)
• Updates EHR and maintains accurate clinical data with incoming medical reports. Sends appropriate reports to be scanned. Performs follow-up functions as assigned. (15%)
• Coordinates new patient appointments. Prepares electronic health record with accurate medication lists, patient histories and other pertinent information prior to the patient appointment. Inputs data into the computer in accordance with GLBHC protocol. (15%)
• Informs patients of lab and diagnostic test results as delegated by provider per Policy CLIN. 79. Provides limited patient education as directed by the provider or team leader. Processes clinical forms as appropriate. (25%)
• Maintain desktops and assists as delegated by Center Manager/Primary Care Coordinator. (15%)

Marginal Job Duties

• Fills in for staff as needed and qualified.
• Assists the Center Manager as necessary.
• Participates in team meetings.
• Performs other duties as assigned.

Required Job Specifications

• Education: Completion of Medical Assisting program, with evidence of training in clinic procedures and duties. Basic Life Support (BLS) certification Required.
• Licensure: Certification as a Medical Assistant required.
• Experience: Minimum of one year experience in a medical setting required, preferably office/clinic. Medical billing experience preferred.
• Skills: Appropriate clinical skills, telephone and computer skills. Bilingual preferred. Flexible in accepting work assignments. Ability to respond appropriately and consistently to managerial directives.
• Interpersonal Skills: Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner. Flexible and able to function in a team setting. Ability to respond appropriately to all patients.
• Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently.
• Hours of Work: Full-time or Part-time, as scheduled. Flexible and varied. Must maintain regular and timely attendance. Telecommuting is not available for this position.
• Travel: May require limited travel within service area. Reimbursements provided at existing rate of the corporation.

Preferred Job Specifications

• Experience: One year of experience in an office/clinic setting preferred. Medical billing experience preferred.
• Skills: Bilingual preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.